Easy to make appointment.
Attentive Service Manager (Alberto Bonet). Explained work to be done. Provided transportation home then back to dealership. Excellent communication f
Attentive Service Manager (Alberto Bonet). Explained work to be done. Provided transportation home then back to dealership. Excellent communication from Service Manager.
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by pamelahanson
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Maria
Oct 30, 2023 -
Executive Jeep responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Speedy, gentle, clean, clear , expedite, professional,
thrut, honest, open , real, listen, knowledgeable, sincere, loyalty, super.
thrut, honest, open , real, listen, knowledgeable, sincere, loyalty, super.
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by peladinusa1
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2023 -
Executive Jeep responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I felt like I was being taken advantage of.
I had my car stolen and my only option was to have it towed to Executive Nissan. Setting aside why it costs $160 to program a stupid key fob I aske
I had my car stolen and my only option was to have it towed to Executive Nissan. Setting aside why it costs $160 to program a stupid key fob I asked them for the courtesy of paying wholesale and they said NO. I wrote to the service department and I was ignored.
My normal dealership would charge maybe 20-25% less than these thieves. But they wanted their 500. And among they way they made a day that was horrible even worse.
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by pgarof58
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2023 -
Executive Jeep responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Oct 27, 2023 -
pgarof58 responded
One thing that really made me angry about this was how Alberto handled this. Not only was he unwilling to budge an inch regarding my cost - not only was he unsympathetic to the fact my car was stolen was the fact that he was casual if not dismissive of how much it would cost for a replacement key fob. “Oh, it will be $250 for the key fob.” Then when I absorb that “Oh and another 160 to program it and you’re looking at $470.” 500 with tax. And no discount and no break. The more I think about it the angrier I get. And “programming” is a ten minute job at most with hardly any effort.
I’ve written several times and have received no response. We’ve got your money; leave us alone. Maybe posting this publicly will get this the attention it needs. And show people how heartless this dealership is. B
My service representative was very helpful and courteous
when I brought my Nissan Rouge Sport in for my service. The job was done in the timeframe that gave me. I would recommend their service department to
when I brought my Nissan Rouge Sport in for my service. The job was done in the timeframe that gave me. I would recommend their service department to my friends.
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by WEO280
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2023 -
Executive Jeep responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
From the time I dropped off my car until I picked it up,
everyone was exceptional
everyone was exceptional
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by SHERRYSMITH43
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leilani Rodriguez
Oct 20, 2023 -
Executive Jeep responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback, Sherry!
Located close by.
. Can easily get an appointment most times. They wash your car when finished.
. Can easily get an appointment most times. They wash your car when finished.
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by Jim S
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Orsini
, Leilani Rodriguez, Tyler Wagoner
Oct 19, 2023 -
Executive Jeep responded
Thank you so much for your excellent review, Jim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.
Dealership device area is neat and clean.
Vehicle was serviced and was returned on the time promised and car had been washed. I was advised of recommended service that will be coming due and
Vehicle was serviced and was returned on the time promised and car had been washed. I was advised of recommended service that will be coming due and there was no pressure to have them completed right then and there. I have bought several new vehicles from them and will keep going back.
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by Dad13Ram
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Executive Jeep responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.
It took over 2 hours and my tire pressure was not checked
on the tire rotation and I had to return to get it done.
on the tire rotation and I had to return to get it done.
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by george.marquis
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nicole Stevens
Oct 16, 2023 -
Executive Jeep responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, George, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Oct 19, 2023 -
george.marquis responded
contact info george.marquis@comcast.net
Very good, clean, personable ,quick service, took care of
my issue, just wasn't happy there wasn't a rental
my issue, just wasn't happy there wasn't a rental
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by ma52596
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leilani Rodriguez
Oct 13, 2023 -
Executive Jeep responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Cordial and respectful.
Would like to have them make loaners availble if possible. This would really show next level service
Would like to have them make loaners availble if possible. This would really show next level service
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by STANKUSSILVANA
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2023 -
Executive Jeep responded
Thank you for the kind words for our service department and for your feedback! We look forward to sharing your suggestions and compliments with them. Please don't hesitate to let us know if we can be of further assistance.
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9 yrs, 5 mos
