Alberto Aguilar

10 plus STARS for Best Customer Service Ever! Gabe,Alberto,Deb!Thank you for helping me find my beautiful Toyota. You were all so professional, patient and caring and walked me through all the pro Gabe,Alberto,Deb!Thank you for helping me find my beautiful Toyota. You were all so professional, patient and caring and walked me through all the process of signing documents and explaining and introducing me to my new car! Thank you! Alicia Y. Hernandez More

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Best experience buying a car! Everyone was great and zero pressure to add extras! Will buy from Elk Grove again! Everyone was great and zero pressure to add extras! Will buy from Elk Grove again! More

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Low pressure sales, knowledgeable salespeople. Inventory was good. Finance and customer service prep of vehicle was also good. Would recommend Elk Grove Toyota to friends. Inventory was good. Finance and customer service prep of vehicle was also good. Would recommend Elk Grove Toyota to friends. More

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Well it’s ok but the had no floor mats only one ke and I was told that there was to keys and the radio was missing non on the radio was told that there was to keys and the radio was missing non on the radio More

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Excellent and fair service from sales rep, manager, and finance. Would definitely purchase here again finance. Would definitely purchase here again More

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The staff in Elk Grove Toyota are extremely wonderful. The maintenance department are attentive, helpful, informative, and are usually great at getting you in and out. The maintenance department are attentive, helpful, informative, and are usually great at getting you in and out. More

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The best service in CA bar none. Anthony,Nick,Sulaiman,and everyone there are very honest,dependable,and eager to insure that your vehicle is back on the road in a save and timely ma Anthony,Nick,Sulaiman,and everyone there are very honest,dependable,and eager to insure that your vehicle is back on the road in a save and timely manner. I would not go anywhere else. That's for sure More

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Baljinder is one of the best Salesman I have come across, this is our 2nd purchase of car this year with him and he goes way beyond to get the perfect Sienna XSE. Have ordered a 3rd car. He is very easy to r this is our 2nd purchase of car this year with him and he goes way beyond to get the perfect Sienna XSE. Have ordered a 3rd car. He is very easy to reach and always answers even on his off days. Never gives up and makes sure you have got what you need. Even with this shortage there are NO MARKUP. THANK YOU!!! ELK GROVE TOYOTA More

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No mark up or required add ons. Best dealer in California. Quick and easy no hassle Best dealer in California. Quick and easy no hassle More

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I purchased a vehicle online (gave them all my financial information and personal information) - received a purchase confirmation and an email to contact the dealership for signing and pick up details - I c information and personal information) - received a purchase confirmation and an email to contact the dealership for signing and pick up details - I call, and they said "we never had that car available but we can put you on a waitlist for 8 months to a year for that same vehicle - the price might be different then but we will have you reapply." There was no resolution after hours (4 days actually) of calling the dealership's sales and finance teams. The final call was from the General Manager "bluntly" stating "this is not a fraudulent transaction, and we can't do anything to help you". A fraudulent transaction by California State Law definition: an illegal act that occurs when people try to trick you out of your personal information and your money; a false representation of some factual information which can occur through words or by the conduct of the perpetrator that is false, misleads or requires concealment of what should remain disclosed. Their inventory said there was a car available and SmartPath (the online buying system they use at this dealership and many other Toyota dealerships) allows you to purchase the vehicle when it in fact does not exist. They run your credit and keep your personal information on file - for what? No idea. They can't help you delete it or reverse it - and they're extremely rude. The General Manager specifically said "the dealerships are allowed to remove the inventory from the website within 48 hours" - so what he meant is they basically got my call, realized there was no car/they sold it to someone else, and to cover themselves: they deleted the listing. The whole team was understandably confused and agitated (as am I), but there was absolutely no reason they needed to be rude. I would not recommend buying from this specific Toyota Dealership, and I also wouldn't recommend using any SmartPath. More

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