Albert Prat

First timer. Was greeted kindly. Mail in tire $73 to patch seems excessive but new car beckoned me to find a dealer. I was not offered coffee while waiting so I Was greeted kindly. Mail in tire $73 to patch seems excessive but new car beckoned me to find a dealer. I was not offered coffee while waiting so I purchased. Mentioned it to my service tech later who told me I should have told the cafe I was waiting for a car and they would offer complimentary coffe🤷🏽‍♀️ More

by momsarec Verified Customer Verified Customer

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Service at the main desk and technicians was excellent. Only suggestion for improvement is stronger wi-fi for customers. I needed to do work while there and it proved very difficult. Thanks! Only suggestion for improvement is stronger wi-fi for customers. I needed to do work while there and it proved very difficult. Thanks! More

by Bstricklin Verified Customer Verified Customer

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The folks I interacted with made me feel special. I would recommend them without reservation. I would recommend them without reservation. More

by THOMASMISTRETTA Verified Customer Verified Customer

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No lack of concern for customers. Not able to see my car until 2 days and no loaners available. I’ve spent thousands with this dealer and the service is terrible. Multiple visits for Not able to see my car until 2 days and no loaners available. I’ve spent thousands with this dealer and the service is terrible. Multiple visits for repeat issues that were never resolved first time around. Took my Escalade to another dealer. More

by NAGIB52283 Verified Customer Verified Customer

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This are a Knowledgeable team. All parts were available. Car was ready when promised, washed, clean and shiny. The manager and the Advisor are very cordial, understanding and helpf All parts were available. Car was ready when promised, washed, clean and shiny. The manager and the Advisor are very cordial, understanding and helpful. For over 40 years I'm a Cadillac buyer and glad they moved the dealership close to me. I wish them success 🙌 More

by dovliven Verified Customer Verified Customer

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Terrific service. They are thorough and prompt. Kind, knowledgeable, and helpful team. They go above and beyond. They are thorough and prompt. Kind, knowledgeable, and helpful team. They go above and beyond. More

by MTerryn Verified Customer Verified Customer

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Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically took my 4-5 hours and did nothing at the end. Moreover the approach was very rude and extremely unprofessional. More

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Adriana was very knowledgeable and understanding, and she was also very helpful. throughout the process was also very helpful. throughout the process More

by THOMPSONSHARON71 Verified Customer Verified Customer

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I would not buy another vehicle from this dealership. The management at this dealership are dishonest and rude. They do not value their customers. UPDATE: Now they want to charge y wife $40 for a loan The management at this dealership are dishonest and rude. They do not value their customers. UPDATE: Now they want to charge y wife $40 for a loaner car. Her Escalade has engine trouble. $120,000 truck that is 1 years old! And this dealership has the audacity to ask for $40 for a loan vehicle while they fix the engine! More

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"Ocean Cadillac's staff is truly exceptional! From sales to service, every team member demonstrates outstanding expertise, kindness and commitment to customer satisfaction." From sales to service, every team member demonstrates outstanding expertise, kindness and commitment to customer satisfaction." More

by DBA Verified Customer Verified Customer

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