Albert Prat
Albert Prat at Ocean Cadillac
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Albert Prat

Service Director

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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3.9
14 Reviews

Industry Experience

30 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

3.9

14 Reviews

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14 Reviews of Albert Prat

November 29, 2024

Dealership Rating
Employee Rating

Terrific service. They are thorough and prompt. Kind, knowledgeable, and helpful team. They go above and beyond. More

by MTerryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina , Orlando Castellon

Dec 02, 2024

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2024

Dealership Rating
Employee Rating

Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically More

by azarnovruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina, Willy Polanco, Fernando Diaz , Orlando (not sure about surname)

Nov 30, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 20, 2024

Dealership Rating
Employee Rating

Adriana was very knowledgeable and understanding, and she was also very helpful. throughout the process More

by THOMPSONSHARON71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Nov 20, 2024

Ocean Cadillac responded

Thank you, Sharon, for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad Adriana was able to help, and we hope to see you again!

November 07, 2024

Dealership Rating
Employee Rating

I would not buy another vehicle from this dealership. The management at this dealership are dishonest and rude. They do not value their customers. UPDATE: Now they want to charge y wife $40 for a loan More

by Mike
Recommend Dealer
No
Nov 11, 2024

Ocean Cadillac responded

Mike, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 02, 2024

Dealership Rating
Employee Rating

"Ocean Cadillac's staff is truly exceptional! From sales to service, every team member demonstrates outstanding expertise, kindness and commitment to customer satisfaction." More

by DBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 03, 2024

Dealership Rating
Employee Rating

Great service in efficient time. Very kind personnel. Is great to have the updates of the service on your phone. More

by Management3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Oct 04, 2024

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

September 21, 2024

Dealership Rating
Employee Rating

My interaction with the individuals I dealt with could not have been finer. The treatment I received was significant. My service experience could not have been better. I highly recommend this Dealersh More

by THOMASMISTRETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando, Sergio, Odalis and Mary

Sep 22, 2024

Ocean Cadillac responded

Thomas, Thank you for taking the time to share your thoughts on working with Albert and our team. We're glad to hear we delivered such a great experience!

August 21, 2024

Dealership Rating
Employee Rating

3 weeks with my car and they gave me the vehicle with the same issue after charged the insurance $9,000 More

by SORIDANAY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina

Aug 24, 2024

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 21, 2024

Dealership Rating
Employee Rating

Me gusta mucho su trabajo son muy profesionales excelente atención servicio y calidad en todo More

by LUISFVALBUENAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Aug 21, 2024

Ocean Cadillac responded

Luis, Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

August 19, 2024

Dealership Rating
Employee Rating

The service was fast and staff that I was talking to was friendly. Great waiting room. More

by AFERN0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

1

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