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Albert Botello
Albert Botello at Frank Brown Auto and Truck Ranch
Refer Me

Albert Botello

Pre-Owned Sales Consultant

Frank Brown Auto and Truck Ranch

5802 TX-327 Spur
Lubbock, TX 79424

Contact Me
4.8
222 Reviews

Dealership Experience

11 yrs, 2 mos

Industry Experience

29 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

222 Reviews

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222 Reviews of Albert Botello

June 11, 2024

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Employee Rating

Ronnie was very respectful and attentive when I spoke to him. He made sure what we went in for got done correctly. He did a great job and I appreciate how he called me afterwards to check on the vehicle and More

by m1luna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Alegria, Robby Phillips , Ronnie

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Jun 12, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 08, 2024

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Employee Rating

Frank Brown went above my expectations on care for my car. Thank u for the extra TLC until I can get my car in at Hub City for some body work. More

by LaNita LaFon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Richardson

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Jun 10, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 23, 2024

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Employee Rating

Service is always on point, I usually wait on my truck to get my service done. Great service ! Every time. More

by randy56via
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 23, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 23, 2024

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Albert was great to work with and keep me informed about every bit of the recall. More

by foulball33
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Yes
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May 24, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 18, 2024

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Employee Rating

Always helpful and kind, making sure that I’m well taken care of from the time I drive up to the time that I get my car back! More

by Kpope0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyson Hall, Kienan Beasley, Ricardo Alegria, David Hendrix, Mike Brown, Jack Gilvin, Brian Cole, Ramon Constancio

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May 19, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 14, 2024

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Employee Rating

Easy fun and effective The entire experience was amazing Albert did an amazing job. I will highly recommend him to everyone I know that is looking More

by kipp.blount
Recommend Dealer
Yes

Other Employees Tagged: Albert Botello

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Feb 15, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 21, 2024

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Employee Rating

Service at Frank Brown GMC was quick and easy with no appointment required. As usual. More

by r.lagasse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Botello

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Jan 23, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 18, 2024

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Employee Rating

Good Customer Service. Knowledgeable salesman. He’s approachable person. Thanks very much! We truly appreciate your wonderful service. More

by Mike & Arlyn
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
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Jan 19, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 16, 2024

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Employee Rating

Great experience. Not high pressure, quick, got a decant trade value on my vehicle. Had the vehicle I was looking for. More

by mcrinvllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Jan 16, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 16, 2024

Dealership Rating
Employee Rating

Very Professional, High recommended. I had Alberto Botello from sale department he was very friendly, professional and helpful .Thanks More

by petef8672
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phillip Richardson, Philip Jansen, Tyson Hall, David Hendrix, Jack Gilvin, Deanndra Mathes, Ramon Constancio, Norma Ramirez, Robby Phillips

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Jan 16, 2024

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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