Albert Berisha
Albert Berisha at Mercedes-Benz of Boston

Albert Berisha

Director of Customer Care

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

5.0
149 Reviews
5.0

149 Reviews

Write a Review

149 Reviews of Albert Berisha

November 14, 2024

Dealership Rating
Employee Rating

We had a great experience with the service department as always. We can’t say enough about Albert. Five stars every time! More

by Periommsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Mercedes-Benz of Boston responded

Thank you for trusting the Mercedes-Benz of Boston team with the care of your vehicle! We're delighted to hear that Albert consistently provides five-star service. We appreciate your support and look forward to serving you again next time!

November 02, 2024

Dealership Rating
Employee Rating

Always First Class. Have been with this dealership for 20 years. Albert Berisha is simply an outstanding Service Advisor. He is not only extremely professional, but a More

by hifella1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexio

Nov 04, 2024

Mercedes-Benz of Boston responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Albert and Alexio have provided exceptional service at Mercedes-Benz of Boston. Your kind words mean a lot, and we look forward to continuing to serve you with excellence. See you next time!

November 01, 2024

Dealership Rating
Employee Rating

Amazing, timely and professional service provided by everyone from porter to Service advisor Albert! Thank you everyone. More

by TM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Mercedes-Benz of Boston responded

We're delighted to hear that you received amazing and professional service from our team at Mercedes-Benz of Boston! Thank you for acknowledging Albert and the rest of the crew. We appreciate your support!

October 27, 2024

Dealership Rating
Employee Rating

Excellent service, Albert's attention is familiar and he explains very well the process of developing work for the vehicle More

by Diego franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Mercedes-Benz of Boston responded

Diego, we're delighted to hear that Albert provided excellent service and clear explanations at Mercedes-Benz of Boston. Thanks for sharing your experience!

October 26, 2024

Dealership Rating
Employee Rating

Ronald Escobar took time out of his sales day to walk my wife and I through the dashboard features of her GLS after a service appointment. He went above and beyond for a customer who did not purchase the ve More

by Bob S
Recommend Dealer
Yes

Other Employees Tagged: Ronald Escobar

Oct 28, 2024

Mercedes-Benz of Boston responded

Bob, we're delighted to hear that Ronald went above and beyond for you at Mercedes-Benz of Boston. It's wonderful knowing he could assist with your GLS features so effectively. Thank you for sharing this experience!

October 18, 2024

Dealership Rating
Employee Rating

excellent customer service great environment. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support. More

by munzo122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Stoddard, Jimmy Maniatis

Oct 18, 2024

Mercedes-Benz of Boston responded

We're delighted to hear that Jimmy made your experience at Mercedes-Benz of Boston so satisfying. Thank you for the kind words, and we look forward to serving you again in the future!

October 14, 2024

Dealership Rating
Employee Rating

I had a great experience with the service department as usual. Albert and hit team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealersh More

by Ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Mercedes-Benz of Boston responded

We're delighted to hear that Albert and the team at Mercedes-Benz of Boston provided you with excellent service. Thank you for recommending us, and please don't hesitate to reach out the next time we can be of assistance!

October 09, 2024

Dealership Rating
Employee Rating

I had a great experience with Albert Berisha, the service manager at the Mercedes dealership in Boston. Albert was highly knowledgeable and attentive, taking the time to explain the services needed f More

by nalbantoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Mercedes-Benz of Boston responded

Thank you for sharing your positive experience with Albert and the team at Mercedes-Benz of Boston! We're delighted to hear that his professionalism and dedication made your service visit smooth. We appreciate your recommendation, and we're here whenever you need us!

October 02, 2024

Dealership Rating
Employee Rating

The professionalism and attentiveness Albert displayed made my interaction smooth and enjoyable. I also had the pleasure of meeting the owner, Herb Chambers, who also left a positive impression with his More

by Michellereese64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Tinkham, Patrick Titshaw, Schneider Limose, Edgar Santana, Kim Do , Seth car rentals, polite and accommodating.

Oct 02, 2024

Mercedes-Benz of Boston responded

Thank you for sharing your experience, Michelle! We're delighted to hear that Albert made such a positive impression during your recent visit to Mercedes-Benz of Boston. We appreciate the kind words and look forward to serving you again in the future!

October 01, 2024

Dealership Rating
Employee Rating

Boston MB folks always work hard on behalf of their customers, If something does go wrong, it is usually the fault of Mercedes Benz nationwide systems problem (e.g., lousy inventory management on the n More

by steve_fitzsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Mercedes-Benz of Boston responded

Steve, thanks for recognizing the hard work of our team at Mercedes-Benz of Boston. We appreciate your understanding and patience with any nationwide issues. Safe driving!

1
...

Dealership Inventory (447 Vehicles)

used 2018 BMW X5 car, priced at $22,498
2018 BMW X5
used
Dark Graphite exterior
8 speed automatic
All-wheel Drive
used 2023 Cadillac Escalade car, priced at $91,798
2023 Cadillac Escalade
used
Crystal White Tricoat exterior
10 speed automatic
4x4
used 2019 Ford Explorer car, priced at $26,998
2019 Ford Explorer
used
Agate Black exterior
6 speed automatic
4x4
used 2019 Jeep Grand Cherokee car, priced at $22,498
2019 Jeep Grand Cherokee
used
Bright White exterior
8 speed automatic
4x4
used 2022 Jeep Grand Cherokee 4xe car, priced at $44,498
2022 Jeep Grand Cherokee 4xe
used
Bright White exterior
8 speed automatic
4x4
used 2008 Lexus RX 350 car, priced at $10,998
2008 Lexus RX 350
used
Millennium Silver exterior
5 speed automatic
All-wheel Drive