Alan Richardson

Great Experience! Customer service was superb!! I was about to test drive and purchase my car in under an hour. Customer service was superb!! I was about to test drive and purchase my car in under an hour. More

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Great Fantastic Helpful Knowledgable Caring Superman Reliability Fantastic Service Helpful Salesman Easy Process Alan was Awesome Reliability Fantastic Service Helpful Salesman Easy Process Alan was Awesome More

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I love Toyota of Cool Springs. I bought my first Rav 4 there in 2020 and my 2nd Rav 4 on March 3, 2025. I had all my maintenance done there and will do the same with my new Rav4. I bought my first Rav 4 there in 2020 and my 2nd Rav 4 on March 3, 2025. I had all my maintenance done there and will do the same with my new Rav4. My 2020 is still in great shape, but my son needs a car, so I decided to sell my 2020 to him and get a new Rav for myself. Alan Richardson made the whole "purchasing" experience a positive one. The process of buying a car is not something I enjoy. My encounters with Alan were easy and comfortable. He was quick to respond to any of my questions or concerns and actually made this purchase memorable and enjoyable. I hope he's still there when I make my next car purchase. Trey Wade assisted me with the financial side of things. I had forgotten my checkbook, so we had to wait a bit until my son arrived. lol I appreciated Trey's willingness to explain things to me at my level of understanding. He was kind and patient and I enjoyed our conversation. I also hope he will be there for my next car purchase. Karen Mann More

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My car buying experience with Alan "Superman" Richardson was absolutely amazing. He took his time with me, listened to my needs, wants, expectations and offered me multiple options that suited my needs. He was absolutely amazing. He took his time with me, listened to my needs, wants, expectations and offered me multiple options that suited my needs. He made everything easy to understand and helped me pick the perfect car. The dealership overall was a good choice. Everyone was kind, there were many options, and I felt like I was in good hands. I will be recommending everyone to see Superman at Toyota of Cool Springs! More

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I had the best experience with everyone there. Especially Alan. He made this so easy for me. Especially Alan. He made this so easy for me. More

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Great dealership. Great staff. What more can be said? Looking for a new vehicle? Talk to Alan (Superman) Richardson! Great staff. What more can be said? Looking for a new vehicle? Talk to Alan (Superman) Richardson! More

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I really enjoyed Alan, he explained everything to me, very processional. The more you talk with him, it’s clear he has your back. very processional. The more you talk with him, it’s clear he has your back. More

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Mr. Alan (Superman) was great at his job. His communication was outstanding because every time I asked a question he always responded with an answer immediately. He’s easy to talk to. I am one ha communication was outstanding because every time I asked a question he always responded with an answer immediately. He’s easy to talk to. I am one happy customer because he sold me my 2025 Toyota Camry. Keep up the good work Mr. Alan Richardson. Thanks again! More

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Alan was awesome, worked well with credit and got me in a new car, he worked his magic and we bought 2 cars from him. 10 out of 10. new car, he worked his magic and we bought 2 cars from him. 10 out of 10. More

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This dealership is very dishonest and this by far has been the most draining car buying experience I've ever had. I purchased an used suv from here that they claim has never been in an accident. There ar been the most draining car buying experience I've ever had. I purchased an used suv from here that they claim has never been in an accident. There are collision center stickers inside the gas cover- which most customers would have missed because who checks inside a gas cover when looking at cars? The car wasn't detailed thoroughly- which I told the car salesman and he responded "its used its not going to be perfect". There were black grease stains that I paid out of pocket to have removed since they wouldn't clean it. The majority of the staff Ive dealt with are liars and should have spent those 10 yrs studying to be a lawyer since all they do is tell quick unnecessary lies. The most interesting part about my purchase is that im a former employee of TOYOTA/TOYOTA BOSHOKU that makes the cars and parts. As an employee for TOYOTA BOSHOKU we were not allowed to build/send rusted parts at all when assembling parts for TOYOTA MOTOR MANUFACTURING COMPANIES. As an employee for TOYOTA MOTOR MANUFACTURING/MAZDA we weren't allowed to use rusted parts and production would be stopped- thats how serious the Japanese were about quality. Fast forward to me buying a car from TOYOTA that has a rusted exhaust manifold system on the car. Make it make sense. Used or not- it doesn't meet TOYOTAs standards. The same way they dont allow it to come off of their lines rusted, it shouldn't have been available to be sold from a TOYOTA dealership. TOYOTA has certified technicians that are supposed to inspect new and used cars so there's no excuse for this. I attempted to trade in a Jeep Cherokee and was given a barely $1600 estimate. Meanwhile my jeep exhaust system isnt rusted, has matching tires-this car doesn't, has not been to a collision center for extensive damage where stickers are in the gas cover- i had a headlight replaced and paid to have the original equipment MOPAR headlight put back in. The salesman Jordan claimed my Jeep would go straight to an auction- which is a lie. Not only did it sell for more than $2000 but it hasn't been in any accidents. Delusional Jordan should look online and see that TOYOTA and LEXUS both sell high mileage cars all of the time. The most disturbing part about this purchase is that the dealer has lied about the title to the suv. They claim they ship your tag to you after you buy but they haven't. I was originally given a paper tag that has ripped through the holes and will not stay on the car. I called to check on my tag and was told by Daniel in finance that it was at my local tag office. The tag office told me they did not have any documentation related to my car. I called back and asked to speak to a manager- i was transferred to a woman that handles the titles/tags. She told me she had the paperwork because the previous lienholder still had the title. So basically this dealership SOLD a car ILLEGALLY because they didn't have the TITLE. Huntington National Bank -the finance company has told me not only is it illegal but TOYOTA did NOT disclose this information to them and they too are waiting on paperwork/the title. To top thing off, when I called to tell the title employee about my tag barely hanging on the car- she said she never heard this before. She said she would send me another paper tag but sent me a sticker. I called to report this to a manager who said he would send me a tag, never received it. While im on the phone explaining to the manager what's going on with my tag, the police pull me over- FOR NO TAG. The car was purchased Nov 29. As of Dec 23rd i still don't have a tag, they don't have a title, i can't go through a car wash bc its a literally a sticker on the back of the car. Nothing about this purchase exudes customer satisfaction or quality. This whole process has proven that TOYOTA does not care about customers at all. TOYOTA reputation for being good is all a lie is all I learned- the hard way unfortunately. More

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