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Alan Richardson
225 Reviews
Hello, My name is Alan (Superman) Richardson. My background includes 20+ years of Executive Management, and Customer Service is my Passion. I have always been successful by living by this one rule “Take care of the customer” I got into the car business in November 2015 and I closed 2016 as one of the top performers here with Toyota of Cool Springs. My goal is to provide you with 100% Customer satisfaction while building a loyal client base for myself. Please reach out to me directly for all your needs, whether it's purchasing a new or used vehicle, trading in your current vehicle, getting an appraisal, vehicle maintenance, vehicle details, rentals and collision work. I don’t just sell cars, I provide a service for my clients. I would love take you on as one of my clients & be your one-stop-shop for all your vehicle needs! My end goal is to be your Superman of the car biz!
Read moreDealership Experience
10 yrs, 3 mos
Industry Experience
10 yrs, 4 mos
Specialties & Trainings
Challenge Credit Specialist
Used Vehicle Specialist
Leasing specialist
New Car specialist
Customer Service Specialist
Employee Video
225 Reviews
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225 Reviews of Alan Richardson
November 20, 2025
The dealership is clean, spacious, and has a lot of inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. More
by finafrenzy
November 20, 2025
The dealership is very conveniently located for me and seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait. Alan was great to work with. The car I wanted was hard to get but, heck if he didn't find me one I could buy. He kept me posted on when it was delivered and went over all of the features in the car before turning it over to me. He was a pleasure to work with. And Yuri was great when it came to explaining service plans. He didn't try to oversell me but got me a plan that I could be comfortable with. I was also able to split the cost of my payment between my personal credit card and the funds I wired directly to the dealer's bank. It all was very convenient and FAST! Overall, Toyota at Cool Springs was a very pleasant experience. More
by cinjen
Other Employees Tagged: Yuri Crawford
November 16, 2025
Alan Richarson really deserves the title "Superman"! He is attentive to the individuals that he works with before during and after they work with him. He is thoughtful, remembers each individual and tai He is attentive to the individuals that he works with before during and after they work with him. He is thoughtful, remembers each individual and tailors his efforts to support their finding the right vehicle for that individual/couple/family. His knowledge of vehicles and the purchasing system is amazing! Moreover, he is straightforward and works to give his guests the best possible deal and experience! Thank you, Alan! I look forward to continuing to work with you in the future. Toyota of Cool Springs is a great dealership to work with. They support their employees in helping the customer find and keep a great vehicle. More
by vocpsych
November 15, 2025
Alan was extremely easy to work with. Never put any pressure on and gave me different options to make the buying process incredibly smooth. Never put any pressure on and gave me different options to make the buying process incredibly smooth. More
by Tcawley1315
Other Employees Tagged: jason
October 23, 2025
Alan goes over and beyond to help his guest with the car they’re seeking!! Great energy, good customer service, and very knowledgeable in his area of work! I highly recommend this location for anyone lookin they’re seeking!! Great energy, good customer service, and very knowledgeable in his area of work! I highly recommend this location for anyone looking for a car! More
by Ladyj240
October 06, 2025
Alan was amazing! Very informative and walked me through every step of locating and purchasing my vehicle. I would definitely recommend anyone to get in contact with h Very informative and walked me through every step of locating and purchasing my vehicle. I would definitely recommend anyone to get in contact with him for their next car! More
by Toccarra Holmes
Other Employees Tagged: Trey Wade
September 26, 2025
From initial contact online all the way through to delivery, the experience was absolutely amazing! Met all my needs. delivery, the experience was absolutely amazing! Met all my needs. More
by jeffwood813
Other Employees Tagged: Trey Wade, George Ashmore
September 24, 2025
Alan made the purchase of my new Rav4 very transparent and easy. He was extremely responsive to my inquiries over email/text and gave me a great OTD online on a factory-ordered the configuration I was loo and easy. He was extremely responsive to my inquiries over email/text and gave me a great OTD online on a factory-ordered the configuration I was looking for. Upon pickup, nothing extra was pushed by Alan - he upheld what was negotiated, and I upheld my end. I am still in disbelief this was possible and on a Toyota no less. I highly recommend reaching out to Alan if in the market for a new vehicle. More
by DT
September 07, 2025
Al Rich is a miracle worker. I called him in a bind and he worked magic. I feel like everyone should work with him. The process was super smooth and I am eternally grateful. I called him in a bind and he worked magic. I feel like everyone should work with him. The process was super smooth and I am eternally grateful. More
by Kdclemons
