Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
11 Reviews

Industry Experience

27 yrs, 5 mos

5.0

11 Reviews

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11 Reviews of Alan Kinnaird

February 23, 2026

Dealership Rating
Employee Rating

Sent my 17 year old son by himself and he had a great experience I sent my 17 year old son by himself and he had a great experience. More

by Jchodge64
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Feb 23, 2026

Ken Ganley Ford Norton responded

It’s great to hear your 17 year old son felt comfortable handling his own Ford service. Alan and our service team enjoyed assisting him. Thanks for trusting us with his care.

February 21, 2026

Dealership Rating
Employee Rating

Explained the reason for a long time to get an appointment for a recall... Offered me a no-charge loaner before I could even ask for one... Kept me updated on all details of the repair. More

by bigdog499
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't Know; Can't Tellya; not dissatisfied, though.

Feb 21, 2026

Ken Ganley Ford Norton responded

Thank you for your five-star review. Alan and our team are pleased the reason for the appointment wait was clearly explained, that you received a no-charge loaner without having to ask, and that we kept you informed on every detail of your Ford F-150 repair. We appreciate your trust and look forward to serving you again.

February 07, 2026

Dealership Rating
Employee Rating

It was okay. I was upset that I called ahead of time to ask if I could drop off the vehicle on Sunday night and the female I talked to unsaid yes and where to par More

by Sheri_lombardi
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Feb 08, 2026

Ken Ganley Ford Norton responded

Sheri, Thank you for your business and this review. We're happy to hear that Alan and our team are able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2026

Dealership Rating
Employee Rating

Got my vehicle in quickly. Kept me updated the entire time they had the vehicle. Very clear about issues and how to repair correctly More

by Mikeyb350
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Feb 03, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience. We’re glad we could get your Honda Element in promptly and that Alan kept you informed with clear explanations of the repairs. We appreciate you trusting us with your vehicle.

January 21, 2026

Dealership Rating
Employee Rating

Very good. Service was performed in a very reasonable time. It was a good experience. More

by heciccolini
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jan 21, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 16, 2026

Dealership Rating
Employee Rating

Highly satisfied. Upfront and honest about the service needed and very timely on the work being done. More

by Rymdell27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2026

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2026

Dealership Rating
Employee Rating

Excellent and professional, very helpful They answered all my concerns and did excellent repair on recall More

by Clemmealey
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jan 14, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 02, 2025

Dealership Rating
Employee Rating

On time and work completed as requested. Waiting room was comfortable and interesting coffee machine. More

by JNSPUTT
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Dec 02, 2025

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

November 27, 2025

Dealership Rating
Employee Rating

The experience was very professional and the timing of everything was perfect. Would highly recommend and suggest to others. More

by defaultuser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2025

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 26, 2025

Dealership Rating
Employee Rating

Alan did a great job explaining the process, and the work was done in no time. More

by aowensby
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Oct 27, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

1

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