I brought my vehicle in for a diagnosis.
While I wasn't happy with what the diagnosis was, Alan, the service writer, went above and beyond to disclose all the pros and cons of having my serv
While I wasn't happy with what the diagnosis was, Alan, the service writer, went above and beyond to disclose all the pros and cons of having my services rendered because it was a big job for a 20 year old vehicle. No pressure at all. Additionally, they performed a thorough inspection of the vehicle and ran it through the car wash. Thank you, Alan and the technician you were working with for the amazing service and upfront honesty.
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by Verie
Service Price Transparency
Very professional and service was what I expected.
They were courteous and informative about my automobile
They were courteous and informative about my automobile
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by Bomb 21
Service Price Transparency
Jul 23, 2025 -
Shottenkirk Acura Huntsville responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!
My service was excellent!
Alan is a super nice person! I really appreciate how fast he got the problem with my car resolved! Thank you!
Alan is a super nice person! I really appreciate how fast he got the problem with my car resolved! Thank you!
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by debra.williamson
Service Price Transparency
Jul 23, 2025 -
Shottenkirk Acura Huntsville responded
Debra, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
The service was great, awesome.
Great mannerisms from all. Keep up the great work! Great
Great mannerisms from all. Keep up the great work! Great
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by Johfeb23
Service Price Transparency
Jul 23, 2025 -
Shottenkirk Acura Huntsville responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Great customer service today.
I went to get a recall taken care of on my 2019 RDX and they had to order a part; called quickly to let me know. They provided a shuttle. Dixon, the
I went to get a recall taken care of on my 2019 RDX and they had to order a part; called quickly to let me know. They provided a shuttle. Dixon, the driver was friendly and drove safely. And I appreciated the new RDX loner provided, since I needed to return them next day. Thanks Alan and crew for a great experience.
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by Julie Hoover
Service Price Transparency
Jul 10, 2025 -
Shottenkirk Acura Huntsville responded
Juli, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!
Love this place and the people who work there
10 👍🏻
up. Alan is the best!!!
up. Alan is the best!!!
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by shelia256
Service Price Transparency
Jul 11, 2025 -
Shottenkirk Acura Huntsville responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!
Alan was verry knowledgeable and courteous with the
information i needed to make the right decision for my car repair thank you !
information i needed to make the right decision for my car repair thank you !
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by jccbjsa417@gmail.com
Service Price Transparency
Jul 10, 2025 -
Shottenkirk Acura Huntsville responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Excellent service, no long wait time, and friendly
people. What more can you ask for? Always have a great experience at this dealership.
people. What more can you ask for? Always have a great experience at this dealership.
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by L
Service Price Transparency
Jul 09, 2025 -
Shottenkirk Acura Huntsville responded
Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Acura Huntsville!
Excellent service as always!
!! This is 3rd Acura; I have been using Jerry Damson; now currently Shottenkirk Acura since 1997.. The service department is excellent.
!! This is 3rd Acura; I have been using Jerry Damson; now currently Shottenkirk Acura since 1997.. The service department is excellent.
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by Mairlyn
Service Price Transparency
Jul 06, 2025 -
Shottenkirk Acura Huntsville responded
Mairlyn, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Great sales staff working with us to find the vehicle we
wanted.
Service after the sales is heads and shoulders above other dealerships that we've used in the past. They're always quick to diagnose issues
wanted.
Service after the sales is heads and shoulders above other dealerships that we've used in the past. They're always quick to diagnose issues and if possible fix at that time. On the rare occasion we've had to leave the car, they do an excellent job of keeping us informed in the process.
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by Johnchrismoore
Service Price Transparency
Jul 06, 2025 -
Shottenkirk Acura Huntsville responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Acura Huntsville!
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