Al Riddick
Al Riddick at Heritage Chrysler Dodge Jeep Ram Owings Mills
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Al Riddick

Sales Manager

Heritage Chrysler Dodge Jeep Ram Owings Mills

11212 Reisterstown Road
Owings Mills, MD 21117

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4.2
12 Reviews

Industry Experience

24 yrs, 10 mos

4.2

12 Reviews

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12 Reviews of Al Riddick

November 09, 2024

Dealership Rating
Employee Rating

We live in New Jersey and purchased a used Nissan Armada online and communicating with Jalen Bobb, our salesman and Gregg Smith, Sales Manager. We can honestly say that this purchase was without a doubt, th More

by Dan S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 10, 2024

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi Dan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

July 16, 2024

Dealership Rating
Employee Rating

I have never seen a general manager cursed at customer in my life but this guy took the trophy. I will not be doing business at this location ever again and I will be sharing this anywhere and everywhere I c More

by ade2530
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Blake Andreese

Jul 16, 2024

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Customer was yelling at people. Said for 5 years this store did wrong by him. When asked to please calm down he was threatening and asked us to call the police. There was nothing to agitate this person he came in and started to yell at everyone. He was asked to leave several times and started to act like there could be violence if he continued. We walked away from the situation, there was no time that was given to even talk or begin to discuss anything with this individual.

Jul 16, 2024

ade2530 responded

I could have guessed that he will be a maligner. I'm sure that there is cameras in the facility. He told me to shut the xxxx up, he called me a xxxxing African and he got in my face while I was standing by the door stating he will deal with me by calling the cops in which I responded that he need to learn his laws before opening his mouth since they still have my property. It a shame that people like this are still in the workforce most especially in a LEADERSHIP ROLE since he feels that the company does not have pool of applicants to replace him and I'm sure he won't lose his job for it either due to the organization's ability to mask their customer service as the best but the reality is they do not care about their customers. I do not know how else to explain the confidence he has to be able to take that action and then lie about it.

December 08, 2023

Dealership Rating
Employee Rating

Recently, I went to Heritage CDJR in Owings Mills and it was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing tal More

by Buddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Hart , Chad Edwards, Nicholas Kam, Jason Richardson

Dec 09, 2023

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

May 25, 2023

Dealership Rating
Employee Rating

I could not be more happy working with Al for the purchase of our 2023 Grand Cherokee L Summit Reserve by phone and email. When I arrived to pick up the vehicle the price at closing was EXACTLY the More

by adaleburns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joelle Inoma , Jenna DiGennaro Bull, Ambiorix Quezada Tor

Jun 02, 2023

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi , thanks for your great review, and for giving our dealership such a high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2023

Dealership Rating
Employee Rating

They made a buying experience pleasant. The sales person made a video of the truck that asked for and she made it happen. Excellent job. More

by bepayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Hart, Joelle Inoma , Sarah Herr, Al Tajik

Mar 17, 2023

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

February 07, 2023

Dealership Rating
Employee Rating

I want to thank the team again for the level of service provided regarding my recent purchase of my 2022 Jeep Grand Cherokee Limited. I am very pleased with my new vehicle and looking forward to doing addi More

by daniel.whitt2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ebenezer Arthur, Ambiorix Quezada Tor

Feb 09, 2023

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi Daniel, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 22, 2022

Dealership Rating
Employee Rating

Sales representative was very polite, responsive, professional and knowledgeable. He answered all inquiries about vehicles and costs in an honest and informative manner. I would contact the sales r More

by kevnkat1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shandly Blair, Timothy Deinlein

January 14, 2022

Dealership Rating
Employee Rating

We haven’t bought a new car in 10 years. We went to Heritage on a whim the other night. Talked with Kevin about a Wrangler Jeep. We said we may be back the next day. Kevin met us at the door on his day More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Howard , Shandly Blair

Jan 15, 2022

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi Lisa, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Jan 14, 2022

Lisa responded

We came home with our new Wrangler Jeep last night. It was a pleasure working with Kevin Howard. Such a wonderful salesperson. There was no pressure which is so usual to find when buying a big price item. He was so thorough showing us all the features before we left the lot and made sure we understood before we left. I would recommend Heritage in Owings Mills and tell my family and friends to ask for Kevin. Lisa

January 04, 2022

Dealership Rating
Employee Rating

Heritage Dodge Jeep Ram in Owings Mills is always very accommodating in regards to sales and service. More

by Sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Green, Joseph Perry

January 05, 2021

Dealership Rating
Employee Rating

The buying process was horrible but they got it done for what I wanted eventually. Also seemingly unexperienced sales people. But That is okay , the car buying process can be like that . It's the service de More

by Altimaunit
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Shandly Blair

Jan 08, 2021

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Paris, we are very disappointed to hear about your less than positive experience at Heritage Chrysler Dodge Jeep RAM Owings Mills. This is not our way of doing business at any of our Heritage stores, as we strive to meet then exceed the expectations of all of our customers. We sincerely apologize for any issues that occurred in our Service Department and appreciate you taking the time to speak with our Director of Operations, Chris Granholm, allowing us the opportunity to rectify the situation. As discussed, if you have any further questions please contact Chris directly at cgranholm@mileone.com or 410.638.5663 and he will be happy to help. Again, thank you for your time and consideration.

Feb 09, 2021

Altimaunit responded

UPDATE - no solution - filed a complaint further - A "manager" called me and tried to intimidate me. His tones was so demeaning and offensive and I couldn't believe it . Never taking responsibility for what is happening but instead making it seem okay and normal that the vehicle was brought in numerous times for same issue .He manage to bring up unnecessary things to try to intimidate me. Multiple times the vehicle was dropped and it was not fixed ( 3 times to many and 1 time back with new STILL EXISTING ISSUE ) Instead of taking responsibility for the fact the service team is poor he made me feel like I did something wrong .He gave me the impression he called because he was required to because of complaint not that he had no intention on resolving my issue , had to be on the call to understand . He also very arrogant. I'm speechless . Never have I ever experience a complete staff that just doesn't care . just trying to get by at my expense (time required to get child care , get a rental because the “loaners” there are a size hazard for my family) ) , I have small kids and it is super inconvenient to bring a vehicle back for the same repairs and no progress.

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