Al Ransome
Al Ransome at Criswell Nissan
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Al Ransome

Service Manager aransome@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

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4.6
152 Reviews

Service Manager 240-364-7237 aransome@criswellauto.com

4.6

152 Reviews

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152 Reviews of Al Ransome

January 26, 2025

Dealership Rating
Employee Rating

Very cordial and friendly. Service completed in more than exceptional time. Lounge area was comfortable. More

by navy192845
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 27, 2025

Criswell Nissan responded

It's great to see you enjoyed an all-around outstanding experience at Criswell! We value the opportunity to work with you and hope to be of service to you in the future.

January 25, 2025

Dealership Rating
Employee Rating

My recent experience with the service department was excellent. They were able to access to issue and get it fixed within a timely manner. More

by chntprsn
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2025

Criswell Nissan responded

We're happy to see our friendly and knowledgeable team was able to really help you out! Thanks again for choosing Criswell, and don't hesitate to reach out if we can be of service to you in the future.

January 25, 2025

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Service was done quickly and as stated for total time. all work was completed as planned More

by allenamertig
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Recommend Dealer
Yes
Jan 26, 2025

Criswell Nissan responded

It's great to know we met your expectations! We value your business and look forward to your next visit with us.

January 24, 2025

Dealership Rating
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Deuce has the best customer service! Criswell Nissan its the only place I go to for car service. More

by Hiba
Service Price Transparency
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Recommend Dealer
Yes
Jan 24, 2025

Criswell Nissan responded

It's wonderful to know you can count on our staff to provide exceptional customer care and high quality vehicle service! We appreciate your continued patronage and look forward to your next visit with us.

January 20, 2025

Dealership Rating
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The service department is efficient and courteous. My car is always ready in a timely manner. More

by jwolfgram
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ericka Escobar

Jan 20, 2025

Criswell Nissan responded

It's great to see you can rely on our top notch team to provide a simple and seamless service event each time you visit. We value your business and look forward to seeing you soon!

January 16, 2025

Dealership Rating
Employee Rating

Criswell handled the service very professionally. Deuce Ransome is an excellent and competent manager and always get a good service from his mechanics at the shop. More

by LEAL2600
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Recommend Dealer
Yes
Jan 16, 2025

Criswell Nissan responded

Thank you for sharing this positive feedback with us! We are happy to see you were pleased with the friendly and professional service you received at Criswell.

January 15, 2025

Dealership Rating
Employee Rating

Customer service is always exceptional! The team is extremely flexible and efficient which is very helpful. Deuce is phenomenal! More

by pzapata01
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Pi

Jan 15, 2025

Criswell Nissan responded

It's rewarding to read this positive feedback! We value your business and appreciate knowing you can count on our top notch team to deliver great customer care and high quality vehicle service from start to finish.

December 29, 2024

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Satisfy with the service, even though they requested me to leave my car overnight because of a shortage of tech personnel. If add car wash after service, that would be the best More

by WANJIAO03
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Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate your patience and apologize for any inconvenience. We hope to be of service to you in the future.

December 15, 2024

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Employee Rating

I had an appointment for an oil change and tire rotation. However, these simple tasks took 4 hours to complete, with no one letting me know it was going to take that long. More

by ALBERTACQUAYE
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ericka Escobar

Dec 19, 2024

Criswell Nissan responded

We appreciate this feedback about your recent experience. Our team strives to deliver a positive service event, and it's disappointing to see this was not your experience. We apologize for the unexpected wait time and hope you'll allow us another opportunity to work with you in the future.

December 11, 2024

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Employee Rating

I just needed a new key fob coordinated to my existing ones. It took almost an hour! Plus I was charged $69 in parts/supplies for the computer time and one key filed. Not to mention the exorbitant price More

by ABCDNW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ericka Escobar

Dec 14, 2024

Criswell Nissan responded

We appreciate all feedback and thank you for taking the time to share these details about your recent visit. It's disappointing to see you were not completely satisfied with your experience, and we truly hope you will continue to choose Criswell for your automotive needs.

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