Al Cusano
Al Cusano at Bowditch Ford

Al Cusano | Page 3

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
488 Reviews
4.6

488 Reviews

Write a Review

488 Reviews of Al Cusano

September 04, 2026

Dealership Rating
Employee Rating

My experience went well from start to finish, Al and Craig had it all go very smooth. Thanks to the shop Techs with there work. More

by dtorchred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon, Walter Holmes , Craig Sechrist

September 01, 2026

Dealership Rating
Employee Rating

Service department was very responsive to my concerns and timely communication. I bought my last Ford from Bowditch and look forward to the next one. More

by wrussclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 01, 2026

Dealership Rating
Employee Rating

I took my vehicle in for service on August 31 to have the oil changed and tires rotated although I am unaware whether the oil was changed. I have handprints all over my vehicle and the wheels were not rotate More

by ard117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 28, 2026

Dealership Rating
Employee Rating

Cherry on top service! Communication was seamless and you always know what to expect. Best in the 757! More

by dena.alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walter Holmes

August 27, 2026

Dealership Rating
Employee Rating

Always friendly and efficient with my vehicles needs. Its the only place I take my car More

by Mapeterson1956
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

August 27, 2026

Dealership Rating
Employee Rating

Professional quality and timely service provided by friendly staff. Highly recommend them as a reputable dealership! More

by rcone1219
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Walter Holmes

August 23, 2026

Dealership Rating
Employee Rating

Good job every thing was good to go will be back for the next oil change. More

by andrejackson
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

August 20, 2026

Dealership Rating
Employee Rating

Al got an appointment for me the next day at the time I preferred. I have been bringing my vehicle to Al since I bought it from Bowditch 24 years ago, and Al has always worked to ensure my satisfaction. More

by Mike116
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

August 19, 2026

Dealership Rating
Employee Rating

Appointments are always available. Work was completed quickly and thoroughly with minimal inconvenience to me. I will use this service department again. More

by RPORTER627
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

August 18, 2026

Dealership Rating
Employee Rating

Work done quickly and complete with little inconvenience to me. Will use this severe department again. More

by Perry
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

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