Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
487 Reviews
4.6

487 Reviews

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487 Reviews of Al Cusano

October 30, 2026

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Employee Rating

The scheduling for an appointment is easy. Knowledgeable Service Advisors. The wait time for service is what to be expected. More

by thargett2
Service Price Transparency
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Recommend Dealer
Yes

October 30, 2026

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The service manager Al is always helpful and gives us good advice. The technician noted a tire needed replacement which saved us from an accident. More

by ALLENBNICHOLS
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon, Walter Holmes

October 29, 2026

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Employee Rating

Al provided quick check in. Work quick and accurate. Al provided tips on how to keep my maverick running proud More

by lee.smith.jr
Service Price Transparency
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Recommend Dealer
Yes

October 22, 2026

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Hard to find a dealership you can trust, and I have found that you can trust Bowitch More

by january1roy
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Recommend Dealer
Yes

October 20, 2026

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Employee Rating

Good dealership with attentive service writers. Always get good service. They go out of their way to find you a good solution. More

by jgower
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Recommend Dealer
Yes

October 17, 2026

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As always, Al Cusano takes good care of me. I have been relying on Bowditch for many years, and no complaints. More

by EARLSNYDER
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Recommend Dealer
Yes

October 13, 2026

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I didn’t have an appointment, but I did get there before 8 o’clock and I was out before nine, even though there were several other customers being waiting on More

by elear
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Recommend Dealer
Yes

October 13, 2026

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I have been getting my truck serviced by the dealer for 12 years now. I purchased the truck in 2014. They done all maintenance on it since then. The only other place that has touched it is a tire place. More

by lol
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Recommend Dealer
Yes

October 09, 2026

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Employee Rating

No attention to detail foul language in lobby from service advisor to an elder lady waiting on her vehicle, No desire to meet customer expectations More

by jody15
Service Price Transparency
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Recommend Dealer
No

October 06, 2026

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Employee Rating

The service guy pretty sure Al is one of the worst humans you could ever have in customer service. Absolutely terrible how he speaks to customers and other employees More

by Bjm
Workmanship
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Recommend Dealer
No
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