Aimee Boone

Chaz was great to work with! The used car manager, Amy, is also great. I had a great experience here, they really made it seem like they cared. I’ve previously purchased a few ca The used car manager, Amy, is also great. I had a great experience here, they really made it seem like they cared. I’ve previously purchased a few cars from a different dealership, and they offered me 5k less for my car than Germain Toyota. I will definitely be returning if I need a new vehicle. Thanks! More

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What a great experience I had buying my Porsche from Chaz at Germain. He was very helpful and professional. I would highly recommend him for your automotive needs. at Germain. He was very helpful and professional. I would highly recommend him for your automotive needs. More

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Great experience trading in my car and getting my new one. They were very helpful and efficient! one. They were very helpful and efficient! More

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I have been looking for this style of a car for a few yrs. Now when I first talked to Chaz he made me aware how clean the car was and man was he right.Chaz and I talked for about a week about this car an yrs. Now when I first talked to Chaz he made me aware how clean the car was and man was he right.Chaz and I talked for about a week about this car and we struck a deal,man can't believe the car was still available,its even cleaner that I imagined Chaz was right on,if I need another vehicle I would definitely keep Chaz and the dealership in mind,thx.again Chaz. More

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The good: This being my first car purchase, Joe Kelly was incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certif incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certified used car I ended up getting from this dealership was high quality, just needed some deep cleaning on my part but, when they certified, they mean it. Have not had an issue with it since purchasing in September 2021. Bad: 1) I didn't want to sign paperwork without support, this being my first large purchase, just to remind you. Joe mentioned that he was supposed to be the one to finalize the purchase with me but that was impossible with my schedule. He either had to not leave for his vacation as planned, or switch the sale over to Aimee. I told him I would rather not buy the car than keep him from his vacation so, Aimee gave me my keys and etc. 2) went over to financing and spoke with Heather Romine who kept taking her mask off throughout our time and asked "how bad COVID actually was" after learning i worked at OSUWMC. 3) I told them my competitive rate I would be getting with my long-time bank of about 3.09 or so, she brought in Brian Delcid to convince me to switch to their local financing option because they would "definitely be able to get me 2.94% with how good my score is". Coming back the next day with my boyfriend, I asked heather if everything was as we discussed as far as my rate, she said yes , pointed out one typo that was crossed off and so i stupidly signed the paperwork, trusting her. I read through it then after signing my name and saw that the rate was 3.09 and not 2.94 and asked her about that and she said " 3.09 was so good, no one would beat that" so i was tricked into signing with a local bank I had no experience with for the same rate. 4) Aimee pointed me to Joe's desk to get my keys for my new car. I dropped off the rental since i traded in my GMC and asked them if i needed to go to the bmv for anything. She said since my plates were switched over onto the camry, i'd be good to go. 10/20/21 I get a letter saying to renew my registration on my GMC that I had traded in. 5) I e-mailed Germain on their website, getting a response right away from Anna that someone would call me. 2 days pass, I finally get a call from Linda who said " hi your inquiry came into our new car sales area and i wanted to make sure you weren't driving with an unregistered vehicle." I told her they let me know the dealership would take care of it which she responded with "dealerships don't normally do that". I have two co-workers who've bought cars through germain and they had temporary registrations that the dealership gave them. She said she was sorry about my experience and would let the correct people know. 6) After doing my own math on my paperwork, they added an extra $100 to my total car price which was not discussed. To say i'm "livid" is an understatement at this point. I was lied to about my registration and would've never found out until this registration update notification or getting pulled over/involved in an accident OVER A MONTH after purchasing the vehicle. The bait and switch with the rate was very unethical and I felt cheated. Also the unprofessional behavior of their so-called store managers is just amazing to me. I will not be purchasing another car from Germain and wouldn't recommend it to 1st time buyers. Everyone else, I hope you have a better experience than I did. More

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Amazing customer service! Everyone I worked with was so friendly and helpful that I would highly recommend them to family and friends. LOVE my car! friendly and helpful that I would highly recommend them to family and friends. LOVE my car! More

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Up front; professional; caring and actually listened to our product needs coupled with our financial boundaries, we found a car with Chaz and his manager Aimee went beyond customer service and that is why our product needs coupled with our financial boundaries, we found a car with Chaz and his manager Aimee went beyond customer service and that is why i have been a Toyota customer for over 30 years! I have not only the car I needed but I finally got my favorite color. Definitely check them out be purchasing from them always. More

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Superior service, customer care, quality after the sale. We purchased our car for our daughter and she was satisfied. Once we drove the car we noticed issues and they repaired each one and delivered back a We purchased our car for our daughter and she was satisfied. Once we drove the car we noticed issues and they repaired each one and delivered back a great product. More

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I had Set up an appoitment to see a highlander on Saturday morning. Friday night after close I was told that the highlander was still on the lot and could be held until my appointment at 11. Upon arr Saturday morning. Friday night after close I was told that the highlander was still on the lot and could be held until my appointment at 11. Upon arrival I was Told the highlander was sold 30 minutes prior. While Aimee was not the main contact she knew of my 11 o’clock appoitment and could not even offer a simple “I’m sorry for the inconvenience”. One of her colleagues finally stepped up and asked if there was anything he could do or if there was another car I’d like to see. Aimee was rude and would not look me in the eye. With management as such, my husband and I are not suprised that the mix up occurred. More

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Great experience at this dealership with friendly, helpful professionals. Thank you Joe K. and Kaleb M. Thank you Aimee for seeing everything through from start to finish! Appreciate the follow-up cal helpful professionals. Thank you Joe K. and Kaleb M. Thank you Aimee for seeing everything through from start to finish! Appreciate the follow-up calls. Thank you Ryan L. for sealing the deal with laughter! Love my Toyota ❤️ More

by TAMARACOLLETTCRC Verified Customer Verified Customer

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