Ahsan Javeid | Page 3

Absolutely the BEST!! Every person I dealt with was absolutely outstanding, providing amazing customer service. They were always available to answer questions using multip Every person I dealt with was absolutely outstanding, providing amazing customer service. They were always available to answer questions using multiple communication channels that fit my life style and schedule -- phone, e-mail and text. Extremely patient and fun to deal with. They seemed as excited about me buying my new Jeep as I am! Julius, Ahsan, Theus and Rex made a great team!! Thong Nguyen put together an amazing financing package for me -- completely understanding my needs. I cannot express my gratitude enough! More

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I bought a JEEP! I had a great buying experience with the Criswell team. Peter accompanied me on the test drive and pointed out many of the features inside. Ahsan init I had a great buying experience with the Criswell team. Peter accompanied me on the test drive and pointed out many of the features inside. Ahsan initially crunched the numbers and showed me an offer, he was very diplomatic in his approach and encouraged me shop around. Julius stayed in touch with me, as I ventured off to other dealerships, and made sure that the Criswell offer was the best offer in my ear. Ultimately, I ended up back at Criswell. The all around customer service I received from them, and the price, is what brought me back. More

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Stress-Free Car Buying Experience We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Ha We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Hampton could not have made this process smoother. My family and I first went to Criswell on a Monday evening after work to take a look at a white Jeep Grand Cherokee that we found online. After being greeted immediately upon walking into the show room, our questions were answered, and moments later we were off for a test drive. We returned the next day to talk numbers and were able to arrive at a deal that absolutely worked for us. They were accommodating, flexible, and very customer focused. They took great care of us from start to finish, and we will definitely refer them to our family and friends. I highly recommend! More

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Bad, Bad, Bad. Stay Away!!!! In October of 2017, I purchased 2 new vehicles at your dealership, totaling over 90K. This is the second time I have done this. One of the vehicles In October of 2017, I purchased 2 new vehicles at your dealership, totaling over 90K. This is the second time I have done this. One of the vehicles was a 2017 Dodge Durango. My only stipulation for options in this vehicle was a blue ray player / DVD system. Your sales manager, Ahsan Javeid, told me he could install an aftermarket system that would meet my needs. He was happy because he could sell a vehicle already on the lot instead of having to ship one in. Fast forward a bit and the installed system does NOT play blue ray as promised. I brought this to Ahsan’s attention. He did some research and found that there are NO aftermarket systems that play blue ray. Had I been told up front that there were no aftermarket options, I would simply have selected a different Durango to purchase and the sale would have continued. All the other options on the vehicle were nice, but not necessary. As a solution, Ahsan would have been happy to trade the vehicle in for me on another, but I would then have to eat almost 10 thousand in depreciation for HIS mistake. After discussing this, I was basically told “we value you as a customer because you buy lots of vehicles from us, but we aren’t going to do anything about that, because we are a business.” I told him I thought it would be nice if he would reimburse me for the cost of the unit, as he is the one that made the mistake about its capabilities. He told me he would get back with me. This was several weeks ago, and I have heard nothing. The bottom line here from my perspective is I paid over 90 thousand dollars for vehicles and I didn’t get the one option I wanted. I am now stuck with a vehicle that will never have a blue ray system, and I refuse to trade in a vehicle so soon for so large a loss when the mistake was not mine. When I tried the “online chat” to just get the name of the General Manager, they actually hung up on me. Stay away from this dealership. They do not follow through, their word is no good, and they will not fix mistakes they make. More

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Poor experience Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchas Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchase they told my car needed an update and that would take up to 2 hours, I chose to come on the next day to drop off the car and have it updated. The salesman wasn’t at the dealership at the time we agreed, people wasn’t sure what that was about. I dropped the car at 12noon for the service and the salesman told it would take them 1,5 hours. Long story short, I was back at the dealership at 5pm and the car was not ready. The salesman acted like it wasn’t his fault and he even put it on me, saying that I should have scheduled the pickup with the service people. At no point I interacted with service people. If I had brought the car in for a service I obviously would have, but this was not the case; the car is brand new. It’s past 6pm and they are not done with my car. I was trying not to waist my time and here I am. What a bad experience. More

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Above and Beyond!! Ahsan Javeid went above and beyond to help make sure I got the best deal possible. He really took time to go over all of the numbers with me. At the Ahsan Javeid went above and beyond to help make sure I got the best deal possible. He really took time to go over all of the numbers with me. At the end of the day, I did not purchase a car but I would definitely go back for Ahsan. He was very honest and upfront about EVERYTHING! I will definitely recommend him for anyone looking to finance a Jeep!! More

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