Adrienne Cross
Adrienne Cross at Henry Brown Buick GMC
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Adrienne Cross

Finance Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.9
226 Reviews

Dealership Experience

9 yrs, 3 mos

4.9

226 Reviews

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226 Reviews of Adrienne Cross

March 13, 2025

Dealership Rating
Employee Rating

Hands down Brown & Brown is the BEST dealership + has the BEST employees. Blake & Eric were amazing to work amazing to work with, plus Heidi in service is wonderful. More

by JAIME.SARFATE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Brown, Tom Wright, Heidi Burns , Eric Angulo, Jason (Delivered the car)

Mar 13, 2025

Henry Brown Buick GMC responded

Thank you so much for your excellent review, Jaime! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 06, 2025

Dealership Rating
Employee Rating

Great dealer, made the process very easy and smooth . . Thanks for the great deal .love the new truck More

by JOEDRWAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas James, Wagner Harrigan

Mar 06, 2025

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 09, 2025

Dealership Rating
Employee Rating

Very accommodating and easy to work with. I have a couple of vehicles from Henry Brown GMC and I will continue to buy from them as they are honest and very comfortable to wo More

by CASAFLICK2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Blake Brown , We only worked with Blake Brown since we bought a car this time around

Feb 09, 2025

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 05, 2025

Dealership Rating
Employee Rating

I had a great experience with y’all. Best dealership I’ve ever dealt with. I appreciate everything you’ve done. More

by HMARTINEZJR87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Brown, Blake Brown

Feb 05, 2025

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 29, 2025

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Employee Rating

Super easy no hassle. Went in and test drove exactly what I wanted Best buy experience I've ever had More

by DORALOLIVAREZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Butch Shearer

Jan 29, 2025

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 29, 2025

Dealership Rating
Employee Rating

Overall good experience, great vehicle selection. Only complaint is that there where some issues with the used car i bought, I was told by my sales person they will take care of it, have been calli More

by HERNANDEZJUANDANIEL.13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas James, Wagner Harrigan

Jan 29, 2025

Henry Brown Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 24, 2025

Dealership Rating
Employee Rating

First I told the salesman I did not want a swap car from any other dealership Well the salesman lied and got this car from Peoria dealership drove to Browns with 87 miles on speedometer and a broken windshi More

by LISNOSEKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Thomas James

Jan 29, 2025

Henry Brown Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 19, 2025

Dealership Rating
Employee Rating

Good selection of vehicles Comfortable environment for making a car purchase Professional courteous and personable staff More

by mabaker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Baca

Jan 20, 2025

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 18, 2025

Dealership Rating
Employee Rating

I found the car I wanted online and James Gutierrez was very good about returning phone calls, sending me videos of the vehicle and answering any questions I had promptly. Everyone at this dealership was g More

by Desireehettinga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Gutierrez

Jan 18, 2025

Henry Brown Buick GMC responded

Congratulations on your new purchase, Desiree! Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 16, 2025

Dealership Rating
Employee Rating

The sales team was fantastic, so I brought my car in for repair and the service team accused me of lying so not a fan of Henry Brown right now. Not sure where I will take my truck when I need servicing but More

by PIER41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dewight Byron, Butch Shearer

Jan 16, 2025

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please let us know the best way to contact you and we will reach out.

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