Adrianna Neff
Adrianna Neff at Toyota of Scranton
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Adrianna Neff

Sales Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
13 Reviews
4.7

13 Reviews

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13 Reviews of Adrianna Neff

December 17, 2024

Dealership Rating
Employee Rating

They have helpful and knowledgeable staff. Their prices are tough to beat along with their honesty. I would definitely go there again. More

by J. Regina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti

Dec 18, 2024

Toyota of Scranton responded

J. Regina, Thank you for sharing your positive experience with us! We're glad our team’s knowledge, helpfulness, and honesty stood out to you. It’s also great to hear you found our prices competitive. We truly appreciate your kind words and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

December 13, 2024

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Employee Rating

Toyota of Scranton gave me a fair deal on my trade-in and on my purchase. More

by suscon535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco, Matthew Hedden , Joe Gallo, Mary Jo Preno

Dec 13, 2024

Toyota of Scranton responded

suscon535, Thank you for your feedback! We’re glad to hear you felt you received a fair deal on both your trade-in and purchase. Providing a transparent and positive experience is always our goal. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, The Team at Toyota of Scranton

December 04, 2024

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Employee Rating

I have changed my previous rating from one star to five stars. The only minor concern was about the salesperson, who was terrific nevertheless, and extremely helpful, however, she could have smiled a litt More

by suscon535
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Grieco, Matthew Hedden , Joe Gatto, Mary Jo Preno

Dec 04, 2024

Toyota of Scranton responded

suscon535, Thank you so much for updating your review and sharing your experience with us. We're truly grateful for the opportunity to make things right and are glad to hear that we could provide a resolution that met your expectations. We appreciate your understanding regarding the busy day during your initial visit, and we’ll be sure to share your feedback with our team to ensure we continue improving. It’s wonderful to know that your experience with our service department was excellent and that you’re happy with your vehicle purchase and trade-in deal. We’re here for you anytime you need us, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 21, 2024

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Employee Rating

Being a two-time former customer, I was satisfied with my two previous purchase transactions. Unfortunately, during a recent purchase inquiry, I was extremely disappointed this dealership offered me the lowe More

by suscon535
Recommend Dealer
No
Nov 21, 2024

Toyota of Scranton responded

suscon535, Thank you for sharing your feedback. We're sorry to hear about your disappointment with your recent trade-in experience, especially as a valued repeat customer. Providing a fair and transparent process is important to us, and we regret that we were unable to meet your expectations on this occasion. Your comments have been shared with our management team to ensure we continually improve. If you'd like to discuss this further, please feel free to reach out directly—we'd welcome the opportunity to understand more and see how we might assist you in the future Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

November 14, 2024

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Employee Rating

Toyota of Scranton dealership is my go to dealership for service and reliability in our area More

by PAJOE18447
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 15, 2024

Toyota of Scranton responded

PAJOE18447, Thank you so much for your kind words and continued trust in Toyota of Scranton! We’re thrilled to be your go-to dealership for service and reliability. Your support means a lot to us, and we look forward to continuing to provide you with excellent care. If there’s ever anything more we can do for you, please don’t hesitate to reach out! Regards, The Toyota of Scranton Team

September 19, 2024

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I had an excellent experience at Toyota of Scranton. Adrianna was very knowledgeable, professional and helpful in the purchase of my new Crown. More

by NA228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 20, 2024

Toyota of Scranton responded

NA228, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us and that Adrianna was able to assist you with such professionalism and knowledge. Congratulations on your new Toyota Crown—it's an amazing vehicle, and we're happy to have been part of your journey in purchasing it! If you ever have any further questions or need assistance in the future, don’t hesitate to reach out. Welcome to the Toyota of Scranton family, and we look forward to serving you for many years to come! Best regards, The Toyota of Scranton Team

September 09, 2024

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Employee Rating

The employees at the dealership were very welcoming and professional every time I was there. They made sure I was comfortable and took care of me promptly. I purchased my vehicle from them and hope to rece More

by GEORGIA41976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali

Sep 11, 2024

Toyota of Scranton responded

GEORGIA41976, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that they made you feel welcomed and well taken care of. It was a pleasure assisting you with your vehicle purchase, and we’re committed to maintaining that same level of care and professionalism for you in the future. If you ever need anything or have any questions, don’t hesitate to reach out. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

September 04, 2024

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We had a very good experience from start to finish. Everyone was very knowledgeable and answered all our questions. More

by RANGLIN4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 05, 2024

Toyota of Scranton responded

RANGLIN4, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us from start to finish. Our team takes pride in being knowledgeable and helpful, so it’s wonderful to know that we met your expectations. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your new Toyota! Warm regards, The Toyota of Scranton Team

August 15, 2024

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Employee Rating

Everyone was polite and pleasant and helpful. Adrianna was the best. The shirt for my husband who was in the military was greatly appreciated. More

by ANTDEL9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Hedden

Aug 16, 2024

Toyota of Scranton responded

ANTDEL9, Thank you for your 5-star review. We are happy to read your feedback on our team - especially Adrianna. Please thank your husband for his service to our country. Enjoy your new vehicle and thank you for choosing Toyota of Scranton. Warm regards, The Toyota of Scranton Team

August 14, 2024

Dealership Rating
Employee Rating

Adrianna and Ryan went out of their way to help me and answer all of my questions. More

by GEORGIA41976
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali

Aug 15, 2024

Toyota of Scranton responded

GEORGIA41976, Thank you for taking the time to share your experience! We’re delighted to hear that Adrianna and Ryan went above and beyond to assist you and answer all your questions. Providing exceptional customer service is our top priority, and we’re glad they were able to meet your needs. If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re here to help! Warm regards, The Sales Team Toyota of Scranton

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