They have helpful and knowledgeable staff.
Their prices are tough to beat along with their honesty. I would definitely go there again.
Their prices are tough to beat along with their honesty. I would definitely go there again.
More
by J. Regina
Verified Customer
Verified Customer
Dec 18, 2024 -
Toyota of Scranton responded
J. Regina,
Thank you for sharing your positive experience with us! We're glad our team’s knowledge, helpfulness, and honesty stood out to you. It’s also great to hear you found our prices competitive. We truly appreciate your kind words and look forward to serving you again in the future!
Warm regards,
The Sales Team
Toyota of Scranton
Toyota of Scranton gave me a fair deal on my trade-in and
on my purchase.
on my purchase.
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by suscon535
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2024 -
Toyota of Scranton responded
suscon535,
Thank you for your feedback! We’re glad to hear you felt you received a fair deal on both your trade-in and purchase. Providing a transparent and positive experience is always our goal. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future!
Warm regards,
The Team at Toyota of Scranton
I have changed my previous rating from one star to five
stars.
The only minor concern was about the salesperson, who was terrific nevertheless, and extremely helpful, however, she could have smiled a litt
stars.
The only minor concern was about the salesperson, who was terrific nevertheless, and extremely helpful, however, she could have smiled a little more. Perhaps she was having a difficult day due to how busy the dealership was upon my appointment arrival time? I do understand her situation.
After I wrote and posted my previously negative rating review, several personnel from this dealership contacted me, we had positive conversations, and they changed their previous offer to one that was fairer. Apparently, my previous negative review raised a few red flags and the dealership reconsidered their offer?
I purchased the vehicle I wanted at a fair price and their trade-in offer was also a fair deal.
My first visit to their service department was excellent and everything was properly addressed.
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by suscon535
Dec 04, 2024 -
Toyota of Scranton responded
suscon535,
Thank you so much for updating your review and sharing your experience with us. We're truly grateful for the opportunity to make things right and are glad to hear that we could provide a resolution that met your expectations. We appreciate your understanding regarding the busy day during your initial visit, and we’ll be sure to share your feedback with our team to ensure we continue improving.
It’s wonderful to know that your experience with our service department was excellent and that you’re happy with your vehicle purchase and trade-in deal. We’re here for you anytime you need us, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton!
Warm regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Being a two-time former customer, I was satisfied with my
two previous purchase transactions. Unfortunately, during a recent purchase inquiry, I was extremely disappointed this dealership offered me the lowe
two previous purchase transactions. Unfortunately, during a recent purchase inquiry, I was extremely disappointed this dealership offered me the lowest trade-in value of my vehicle, by "several thousand dollars", compared to multiple other dealerships within Lackawanna and Luzerne counties. Their lowball offer was in direct contrast to three other trade-in values form accredited online car appraisal websites.
Despite their initial email claim of offering the highest trade-in value offer, the fact was just the opposite. Apparantly, their philosophy of offering the best trade-in value has changed? I will not be purchasing any new vehicle form this dealership!
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by suscon535
Nov 21, 2024 -
Toyota of Scranton responded
suscon535,
Thank you for sharing your feedback. We're sorry to hear about your disappointment with your recent trade-in experience, especially as a valued repeat customer. Providing a fair and transparent process is important to us, and we regret that we were unable to meet your expectations on this occasion. Your comments have been shared with our management team to ensure we continually improve. If you'd like to discuss this further, please feel free to reach out directly—we'd welcome the opportunity to understand more and see how we might assist you in the future
Regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
570.702.8776
Toyota of Scranton dealership is my go to dealership for
service and reliability in our area
service and reliability in our area
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by PAJOE18447
Verified Customer
Verified Customer
Nov 15, 2024 -
Toyota of Scranton responded
PAJOE18447,
Thank you so much for your kind words and continued trust in Toyota of Scranton! We’re thrilled to be your go-to dealership for service and reliability. Your support means a lot to us, and we look forward to continuing to provide you with excellent care. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Regards,
The Toyota of Scranton Team
I had an excellent experience at Toyota of Scranton.
Adrianna was very knowledgeable, professional and helpful in the purchase of my new Crown.
Adrianna was very knowledgeable, professional and helpful in the purchase of my new Crown.
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by NA228
Verified Customer
Verified Customer
Sep 20, 2024 -
Toyota of Scranton responded
NA228,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us and that Adrianna was able to assist you with such professionalism and knowledge. Congratulations on your new Toyota Crown—it's an amazing vehicle, and we're happy to have been part of your journey in purchasing it! If you ever have any further questions or need assistance in the future, don’t hesitate to reach out. Welcome to the Toyota of Scranton family, and we look forward to serving you for many years to come!
Best regards,
The Toyota of Scranton Team
The employees at the dealership were very welcoming and
professional every time I was there. They made sure I was comfortable and took care of me promptly. I purchased my vehicle from them and hope to rece
professional every time I was there. They made sure I was comfortable and took care of me promptly. I purchased my vehicle from them and hope to receive the same level of care every time I go there in the future.
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by GEORGIA41976
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2024 -
Toyota of Scranton responded
GEORGIA41976,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that they made you feel welcomed and well taken care of. It was a pleasure assisting you with your vehicle purchase, and we’re committed to maintaining that same level of care and professionalism for you in the future. If you ever need anything or have any questions, don’t hesitate to reach out. Enjoy your new vehicle!
Warm regards,
The Sales Team
Toyota of Scranton
We had a very good experience from start to finish.
Everyone was very knowledgeable and answered all our questions.
Everyone was very knowledgeable and answered all our questions.
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by RANGLIN4
Verified Customer
Verified Customer
Sep 05, 2024 -
Toyota of Scranton responded
RANGLIN4,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us from start to finish. Our team takes pride in being knowledgeable and helpful, so it’s wonderful to know that we met your expectations. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your new Toyota!
Warm regards,
The Toyota of Scranton Team
Everyone was polite and pleasant and helpful.
Adrianna was the best. The shirt for my husband who was in the military was greatly appreciated.
Adrianna was the best. The shirt for my husband who was in the military was greatly appreciated.
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by ANTDEL9
Verified Customer
Verified Customer
Aug 16, 2024 -
Toyota of Scranton responded
ANTDEL9,
Thank you for your 5-star review. We are happy to read your feedback on our team - especially Adrianna. Please thank your husband for his service to our country. Enjoy your new vehicle and thank you for choosing Toyota of Scranton.
Warm regards,
The Toyota of Scranton Team
Adrianna and Ryan went out of their way to help me and
answer all of my questions.
answer all of my questions.
More
by GEORGIA41976
Verified Customer
Verified Customer
Aug 15, 2024 -
Toyota of Scranton responded
GEORGIA41976,
Thank you for taking the time to share your experience! We’re delighted to hear that Adrianna and Ryan went above and beyond to assist you and answer all your questions. Providing exceptional customer service is our top priority, and we’re glad they were able to meet your needs. If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Warm regards,
The Sales Team
Toyota of Scranton