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Adriana Molina
Adriana Molina at Ocean Cadillac
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Adriana Molina

Service Advisor

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.4
70 Reviews

Languages Spoken

English English

Spanish Spanish

4.4

70 Reviews

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70 Reviews of Adriana Molina

March 05, 2025

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Employee Rating

Thank you, Michael Lombroso for helping me with my purchase appreciate your specialties and I will be back for more vehicles More

by EDGARHV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2025

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

March 01, 2025

Dealership Rating
Employee Rating

I Cadillac stayed in service over 2 1/2 months just got it back and still making noise and not shifting properly More

by Mitchellmario
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ricardo Rivero, Zachary Dehring, William Greene, Daniel Baster , Victor Lopez

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Mar 05, 2025

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sales Manager - Victor Lopez (954) 471-2704

February 28, 2025

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Employee Rating

Great service and I love the extra aminaties this facility offer. The people really make the uncomfortable a lot better experience. More

by MITTYR38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Service Manager - Albert Pratts (305) 775-2011

February 21, 2025

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The service was great and fast customers service was very nice I love the service there More

by BRENDA WOODEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Ocean Cadillac responded

Thank you, Brenda, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Service Manager - Albert Pratts (305) 775-2011

February 18, 2025

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Employee Rating

Not satisfied with my purchase outcome. I have been waiting for a long time to receive my vehicle that I’ve already purchased, and I am still waiting More

by Pastormbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Willy Polanco

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Feb 21, 2025

Ocean Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sales Manager - Victor Lopez (954) 471-2704

January 28, 2025

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Employee Rating

My service was handled very professionally and the service individual was helpful in explaining what needed to be done. More

by vnichols214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MARTINEZ, EVELIO

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Jan 28, 2025

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

January 25, 2025

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Employee Rating

First timer. Was greeted kindly. Mail in tire $73 to patch seems excessive but new car beckoned me to find a dealer. I was not offered coffee while waiting so I More

by momsarec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Prat, Evelo Martinez.

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Jan 25, 2025

Ocean Cadillac responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. We apologize for not offering you complimentary coffee. We appreciate your business. Service Manager - Albert Pratts (305) 775-2011

January 16, 2025

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Employee Rating

Very professional service and friendly atmosphere. Service at the main desk and technicians was excellent Highly recommend. More

by VENNILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivero

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Jan 17, 2025

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

January 11, 2025

Dealership Rating
Employee Rating

Awesome and cool experience, service phenomenal. Thank you for so promt attention to detail, always reliable. More

by wizdomtek7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Manager - Albert Pratts (305) 775-2011

January 11, 2025

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Employee Rating

1) car returned with my Sirius xm radio disconnected 2) car returned dirty. The last time I serviced my XT4 the car was washes prior to giving me back the car. More

by SEANSEY77
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 16, 2025

Ocean Cadillac responded

Sean, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sales Manager - Victor Lopez (954) 471-2704

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