Adriana Molina
Adriana Molina at Ocean Cadillac
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Adriana Molina

Service Advisor

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
66 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

66 Reviews

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66 Reviews of Adriana Molina

January 28, 2025

Dealership Rating
Employee Rating

My service was handled very professionally and the service individual was helpful in explaining what needed to be done. More

by vnichols214
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: MARTINEZ, EVELIO

Jan 28, 2025

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

January 25, 2025

Dealership Rating
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First timer. Was greeted kindly. Mail in tire $73 to patch seems excessive but new car beckoned me to find a dealer. I was not offered coffee while waiting so I More

by momsarec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Prat , Evelo Martinez.

Jan 25, 2025

Ocean Cadillac responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. We apologize for not offering you complimentary coffee. We appreciate your business. Service Manager - Albert Pratts (305) 775-2011

January 16, 2025

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Very professional service and friendly atmosphere. Service at the main desk and technicians was excellent Highly recommend. More

by VENNILVA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivero

Jan 17, 2025

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

January 11, 2025

Dealership Rating
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Awesome and cool experience, service phenomenal. Thank you for so promt attention to detail, always reliable. More

by wizdomtek7
Service Price Transparency
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Recommend Dealer
Yes
Jan 13, 2025

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Manager - Albert Pratts (305) 775-2011

January 11, 2025

Dealership Rating
Employee Rating

1) car returned with my Sirius xm radio disconnected 2) car returned dirty. The last time I serviced my XT4 the car was washes prior to giving me back the car. More

by SEANSEY77
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 16, 2025

Ocean Cadillac responded

Sean, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sales Manager - Victor Lopez (954) 471-2704

January 10, 2025

Dealership Rating
Employee Rating

Service at the main desk and technicians was excellent. Only suggestion for improvement is stronger wi-fi for customers. I needed to do work while there and it proved very difficult. Thanks! More

by Bstricklin
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Albert Prat

Jan 13, 2025

Ocean Cadillac responded

Thank you so much for your service review! We are so glad that we had the opportunity to work with you and appreciate your feedback. Please don't hesitate to reach out if you need anything else. Service Manager - Albert Pratts (305) 775-2011

December 29, 2024

Dealership Rating
Employee Rating

La Sra. Molina Adriana, nunca me atendió el teléfono, deje varios mensajes con mi nombre y mi datos, después del día que me dijo y no obtuve nunca una respue More

by BYNPARDO
Service Communication
Recommend Dealer
Yes
Dec 29, 2024

Ocean Cadillac responded

Thank you for the feedback and we apologize for not providing a 5 star experience. We appreciate your business and will share your comments with the team. Thank you for choosing Ocean Cadillac. Service Manager - Albert Pratts (305) 775-2011

December 18, 2024

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Employee Rating

They had my GMC truck for almost 6 months. They had it to replace fuel pump. When picked up had check engine light. They said was censor so had them replace it and still had light. While I ha More

by RACARR8624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sales Manager - Victor Lopez (954) 471-2704

December 05, 2024

Dealership Rating
Employee Rating

This are a Knowledgeable team. All parts were available. Car was ready when promised, washed, clean and shiny. The manager and the Advisor are very cordial, understanding and helpf More

by dovliven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Prat

Dec 06, 2024

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Albert Pratts (305) 775-2011

December 01, 2024

Dealership Rating
Employee Rating

Great customer service… skillful and knowledgeable mechanics. You don’t feel hustled when getting estimates or repairs done.. just honest work. I’ve been to many others in the area and they all disapp More

by SWIFTFORM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 02, 2024

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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