Adrian Downey

SCHOMP MUST BUY THERE REVIEWS. Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold you More

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This review is a reflection of the Service department, not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy revi not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy review but please don't make the mistake of bringing your vehicle to the Service department here. I also wouldn’t buy a car here since their warranty requires you to bring it back to this location. I spoke with several folks in Management here and it was a waste of my time and energy, including attempting to talk with the general manager, Michael Coleman. Gave him about a week and nothing came of it. Avoid this Service department like the plague. ------------------------------------------- I bought my X3 in August of 2020. I have been a long term supporter of BMW and so is my family and extended family. After this experience, I plan on selling my vehicle. This last October the CAS module went out. What ensued was a 2 week saga of incompetence, inconvenience, frustration, back and forth trips to Lakewood (1.5 hr trip) and a significant lack of communication with my service advisor, Brian Johnson. After taking this to the Parts and Service Manager, Adrian Downey, this experience somehow managed to get worse despite him claiming to want to come to some sort of resolution. After walking him through the bullet points (trust me, this was a lengthy qccount including having the car towed to them and them being unable to locate it), he then argued with me over battery replacement. I fully understand that warranties in this industry will not cover battery replacement. And fair enough, if it were from normal wear and tear, I'd have no problem replacing it myself. The trouble is: the battery was killed as part of the CAS module going out and being repaired. After the lengthy, frustrating process, I would have expected more empathy and a greater attempt at restoring my faith in my vehicle and in the brand. This did not occur. The service manager proceeded to argue with me over a $200 battery plus an additional $200+ to re-program (again, even though this was damaged in the process of repairing the vehicle). He continued to ask me if I approved the service of replacing the battery. yes, of course. The only alternative option would be to have the car towed (for the 3rd time) to replace it myself only to have it towed back to BMW for reprogramming. Regardless of whatever your policy is, it sucks. It’s shady and so are your service folks. All in all, I plan on selling my car asap. Do not trust these people with servicing your car. You will be swindled and disappointed. Also check out their BBB complaints. The service department has many. More

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I had an excellent service, the best with Adrian Downey, service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Alber service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Albert kept me informed about my car being serviced, what needed to be done, he was very nice, very polite, and always smiled, I am certain that he had a very long day, but it did not matter, he smiled. Mr. Adrian Downey, and Mr. Albert Cruz are the best representatives for Ralph Schomp with much professionalism.. Thank you. Sincerely, Marie Sierzeen More

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I've worked with Schomp for over 15 years and been so impressed with both their sales and service. I've had a LONG term relationship with the service and parts team and they are fantastic. Great value an impressed with both their sales and service. I've had a LONG term relationship with the service and parts team and they are fantastic. Great value and very fair pricing, great techs, great oarts staff and the service advisors are top notch. I've worked with Albert, Amanda, Dylan and one of the managers Adrian and Keith helped greatly on a recent issue. Great BMW loaner cars, video docs for diagnosis, a top notch dealer I've been in car busisness off and on for 24 years and think this is one of the best dealers around- especially for BMW! Thanks Schomp! Beau- Castle Rock More

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Hello. I had a very nice experience with the director Mr.Robert Villanueba, and his team, Austin, Sam, and a person who washed my car, Brian. They are tru I had a very nice experience with the director Mr.Robert Villanueba, and his team, Austin, Sam, and a person who washed my car, Brian. They are true professionals, very polite, they are the best. Their service was excellent, Robert made sure that I will have my new tires on my X5 that afternoon, he was checking quite often on the progress of it in a.midst of so many things, clients he had to take care of. It was just the best service, the whole team went beyond their duty, they always had a smile, and I am certain that they were tired. Please command them. Thank you. Sincerely, Marie Sierzegen More

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