Check out Adrian Chapa's reviews on DealerRater

February 13, 2025

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Employee Rating

Service is not good I'm always having a issue with the service department. The service department is not good not good it needs I'mprovement service department. The service department is not good not good it needs I'mprovement More

by waynebrown2800

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Bryan Malave

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Feb 14, 2025 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 31, 2025

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Professional from emphasis on safety to importance on listening to the customer.. even if all I have is a question, my comments matter. listening to the customer.. even if all I have is a question, my comments matter. More

by JUDOPP

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzLeanna zzKerr

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Feb 03, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 27, 2025

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Employee Rating

This dealership is always been nice and kind to me treating me with respect and understanding. I thank you guys for all that you do.. treating me with respect and understanding. I thank you guys for all that you do.. More

by ninaw09

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell

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Jan 27, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 22, 2025

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Exelent service! Muy buena atencion ! Los recomiendo , wxelene xjdkdkdkkd dkdkdkdkdk djdjdjjdd jdjdjdjjdfj jdjdjdjjddj kdkdkdkdirifjfnf. Jdjdjdjjf Muy buena atencion ! Los recomiendo , wxelene xjdkdkdkkd dkdkdkdkdk djdjdjjdd jdjdjdjjdfj jdjdjdjjddj kdkdkdkdirifjfnf. Jdjdjdjjf More

by Astridfly333

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell

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Jan 22, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

January 20, 2025

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Employee Rating

I went for an Oil Change and a Tire Rotation. They did a great job! They did a great job! More

by MS.ROBERSON39

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell

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Jan 21, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 18, 2025

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Employee Rating

Good job everyone. Everything works now. See you guys soon but hopefully not too soon Everything works now. See you guys soon but hopefully not too soon More

by ARAUJOGMARIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell

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Jan 20, 2025 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 18, 2025

Dealership Rating

Employee Rating

It has been a bad experience from purchase to warranty work. They jumped the price by 8000 dollars. Argued until they brought it back down . Thier service department is the worst I have ever dealt with work. They jumped the price by 8000 dollars. Argued until they brought it back down . Thier service department is the worst I have ever dealt with . The customer service reps lie about almost everything. Especially one named Adrian Chapa . Their "appointment schedule has never been on time . Usually 3 - 4 hours off . It has been up to 24 hrs off . If you need your car serviced quickly and on time , take it somewhere else. I will never take my car there again . One more thing . They do not answer their phones when trying to get an update . Always lie and give a false excuse . More

by Tgr6669

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Jan 20, 2025 -

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please feel free to contact me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 18, 2025

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The dealership is ok. I normally don’t have any issues when I come here. I normally don’t have any issues when I come here. More

by Nakisha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steffy Hernandez, Durran Starks, Juan Vasquez

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Jan 20, 2025 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 17, 2025

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Employee Rating

Got my car in and out quickly. Very good communication between service manager. Very happy with service. Very good communication between service manager. Very happy with service. More

by LISAPHENIX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 20, 2025 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 14, 2025

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Employee Rating

Adrian Chapa is the best! I send all my Hyundais from across town only to him. Keep up the great work. I send all my Hyundais from across town only to him. Keep up the great work. More

by OK_USA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Print

Jan 16, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

Adrian Chapa | Page 3

Service Consultant

Big Star Hyundai

172 Reviews of Adrian Chapa