Adrian Chapa | Page 10

No it was a one star. Poor communication ( not reading my messages and despite calling twice and requesting a call, no call was received). I specifically asked for the hea Poor communication ( not reading my messages and despite calling twice and requesting a call, no call was received). I specifically asked for the headlight to be replaced multiple times and that did not happen. Also I never received or text that my car was ready. I had to call and protest in order to get my car before Tuesday. Adrian did call on Tuesday oblivious to the fact that I picked my car up on Saturday. I have always taken my car to the dealership in Rosenberg but since moving to Manvel your dealership is closer . More

by ntsjasonchenier Verified Customer Verified Customer

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Adrian is an outstanding service professional who’s always courteous and efficient. He’s taken care of our cars exceptionally well over the past 10 years. always courteous and efficient. He’s taken care of our cars exceptionally well over the past 10 years. More

by sap_geek Verified Customer Verified Customer

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This is about my 7th Hyundai Tucson from them and everyone there is very helpful and understanding everyone there is very helpful and understanding More

by GIGI36951 Verified Customer Verified Customer

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Bryan is the best service advisor always friendly takes care of all my needs. Thank you care of all my needs. Thank you More

by AYMEE_YODER12 Verified Customer Verified Customer

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They're Johnny on the spot when they're trying to sell you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at the front desk to answer the phone. More

by rockinrayholt Verified Customer Verified Customer

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You don’t answer the phone in service. I asked to have my car looked at for any possible warranty work. You came back, after 8 hours, with a list totaling $2k for all kinds of things inc I asked to have my car looked at for any possible warranty work. You came back, after 8 hours, with a list totaling $2k for all kinds of things including an oil change I had done < 1000 miles before. I don’t trust your dealership any longer. I had also bought a 100,000 mile bumper to bumper warranty from Ron Carter that y’all had no record of. Rather convenient. I don’t trust Big Star and won’t be buying cars from you in the future. More

by SGARFIELD819 Verified Customer Verified Customer

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Using this dealer since 2007, but prices for services have gone up so much I feel like I’m being ripped off. There’s no reason to take advantage of your customers this way. I’m looking for a different m have gone up so much I feel like I’m being ripped off. There’s no reason to take advantage of your customers this way. I’m looking for a different make car so I don’t have to come here any more. More

by CMANZER Verified Customer Verified Customer

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Excellent service and customer support Kept updated on timing of service!! I will return for service at this location!!! timing of service!! I will return for service at this location!!! More

by e.i.sierra Verified Customer Verified Customer

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Very happy with service. Adrian Chapa always takes good care of my vehicle and clearly explains everything. Adrian Chapa always takes good care of my vehicle and clearly explains everything. More

by rick.Londono Verified Customer Verified Customer

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Very helpful when I stopped by without appt. tested my car & did not find anything wrong. Advised me to come back if noise persists. tested my car & did not find anything wrong. Advised me to come back if noise persists. More

by MAUREEN.MALONEY Verified Customer Verified Customer

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