Adnan Sehovic

I purchased a 2016 Audi TDI from Audi Burlington on February 22. I want to share the nightmare I went through. From the very beginning, during the test drive, the “check engine” light was already on February 22. I want to share the nightmare I went through. From the very beginning, during the test drive, the “check engine” light was already on. The salesperson told me it was nothing serious and that they would fix it. I trusted them — partly because I really wanted a diesel car (they’re very rare in the US) and partly because I assumed an official Audi dealership would take care of it properly. When I signed the papers, the check engine light was still on, and they said the car was being repaired. At that time, I was paying for a rental car out of pocket, waiting to drive the car I had just bought. They told me the repair would take 2–3 days. But days kept passing. Nathan (the salesperson) kept telling me “tomorrow.” I want to be clear: Nathan himself was polite and tried to help — I have no issue with him. My frustration is with the service department and management. After about 10 days of me paying for a rental, Nathan finally arranged a loaner so I didn’t have to keep wasting money. But even with the loaner, it took them another three weeks before they gave me back my car. Nathan handed it back saying they basically rebuilt the engine and their best tech worked on it. For a moment I felt relieved — until the very next day. The car could barely accelerate, and the check engine light came back on. I returned it immediately. They gave me a 2024 Audi A5 as a loaner. Within 25 minutes of driving, when I restarted the car, the dash showed “steering wheel malfunction.” The steering was so stiff it was almost undriveable. I didn’t want to call a tow truck, so I forced myself to bring it back. They then gave me another brand-new A5, but the same day that one showed “driver system malfunction” and low tire pressure. This time they fixed my car in just 2 days. They admitted someone hadn’t closed a valve properly during the previous repair, which caused the light. After that, I drove my car for about 2 weeks with no problems — until one day when the tank was only about one-quarter full. Suddenly the car started jerking on the highway, and the check engine light came back again. I returned it once more and got another loaner. This time, my car sat in service for 6 weeks. They basically stopped giving me updates. After 6 weeks, I was told they had “taken everything apart” but still couldn’t fix it, so they would buy the car back and return “every penny I spent.” I asked to speak with the sales manager, Andrew Pritchard. I explained my whole months-long experience. He gave me generic responses and showed no understanding of how frustrating this had been. At one point he even said: “Well, Audi builds these cars, not us — it’s out of our control.” But you are the official Audi dealer — you’re supposed to stand behind the product, not shrug responsibility. And their “every penny” didn’t include the money I spent on gap insurance, excise tax, loan interest, gas, rentals before the loaner, or the work hours I lost going back and forth. I didn’t ask them to hand me cash — I asked for a fair discount on another car so we could part on good terms. Instead, Andrew offered me $500. That’s insulting. I also reached out to the general manager, Adnan Sehovic. I briefly explained the situation by email. He never responded. My advice: stay away from Audi Burlington. If your car has serious issues, they will not stand by you. Everything looks fine until trouble starts, and then you’ll be ignored and left to deal with the stress alone. In my case, the problem was debris in the fuel system. Every new part they put in eventually got clogged because they never did a full system clean. That would have been expensive, but still cheaper than replacing part after part. I also suspect that the first time they gave the car back, they knew it wasn’t really fixed — when the tank was full, the error didn’t show, but as soon as fuel got lower, the issue came back. More

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strong product knowledge, interpersonal skills and ability to listen to find appropriate solution. overall great experience ability to listen to find appropriate solution. overall great experience More

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The service department is really helpful an communicates well. I've purchased 4 A4s from them over the last 15 years and got them serviced at HC Audi in Burlington. The staff is very experienced and superb. well. I've purchased 4 A4s from them over the last 15 years and got them serviced at HC Audi in Burlington. The staff is very experienced and superb. More

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Peter helped me with my purchase of my RSQ8 ,he was very knowledgeable about all the features and how to set them up. Answered all my questions and helped with closing. I HIGHLY RECOMMEND Peter to go to for knowledgeable about all the features and how to set them up. Answered all my questions and helped with closing. I HIGHLY RECOMMEND Peter to go to for your texted Audi ! More

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No pressure. They were clear on the trade in process and option to discussions. Very knowledgeable regarding the Audi spec… and answered every question. They were clear on the trade in process and option to discussions. Very knowledgeable regarding the Audi spec… and answered every question. More

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My salesmen was great. Solved my problems with my insurance company and registry of motor vehicles. Solved my problems with my insurance company and registry of motor vehicles. More

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This is my favorite car dealership and I’ve been coming here for 15 years for servicing. I love being greeted by Mike who is very kind and attentive. Tony did an excellent job of getting my car in and ha here for 15 years for servicing. I love being greeted by Mike who is very kind and attentive. Tony did an excellent job of getting my car in and having the car serviced quickly. I highly recommend them to everyone. More

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Audi Burlington was very helpful and fixed my car perfectly. I would recommend them to anyone. perfectly. I would recommend them to anyone. More

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Audi Burlington is amazing. Peter Matton was very informative and knowledgeable. They definitely have the largest selection on the Northshore Peter Matton was very informative and knowledgeable. They definitely have the largest selection on the Northshore More

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Great experience, knowledgeable staff and on time service, no hiden charges...I had service manager Jim taking care of me and I couldn't be more satisfied...Good job Herb Chambers of Burlington service, no hiden charges...I had service manager Jim taking care of me and I couldn't be more satisfied...Good job Herb Chambers of Burlington More

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