Administrative Office
Business Administration
Germain Toyota of Columbus
5711 Scarborough Blvd
Columbus, OH 43232
130 Years Total Service to Germain Toyota of Columbus First Row: Marlene Boch 2yrs,Sandy Sherrod 25 yrs, Sylvia Hansel 21 yrs, Sheri Wagner 16 yrs Second Row: Angie Anderson, 24yrs, Sandy Mintier 27 yrs, Mikala Honaker 4 yrs, Mark Bess 11 yrs, Joselyn Stokes 2yrs
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Write a Review15 Reviews of Administrative Office
October 02, 2024
I love the text service feature with live updates. The service representatives are very helpful. The service representatives are very helpful. More
Other Employees Tagged: Asher Puri, Chris Curtis, Gabrielle Mansour, Mahogany Nolen, Shaun Shehadi
October 21, 2021
The good: This being my first car purchase, Joe Kelly was incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certif incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certified used car I ended up getting from this dealership was high quality, just needed some deep cleaning on my part but, when they certified, they mean it. Have not had an issue with it since purchasing in September 2021. Bad: 1) I didn't want to sign paperwork without support, this being my first large purchase, just to remind you. Joe mentioned that he was supposed to be the one to finalize the purchase with me but that was impossible with my schedule. He either had to not leave for his vacation as planned, or switch the sale over to Aimee. I told him I would rather not buy the car than keep him from his vacation so, Aimee gave me my keys and etc. 2) went over to financing and spoke with Heather Romine who kept taking her mask off throughout our time and asked "how bad COVID actually was" after learning i worked at OSUWMC. 3) I told them my competitive rate I would be getting with my long-time bank of about 3.09 or so, she brought in Brian Delcid to convince me to switch to their local financing option because they would "definitely be able to get me 2.94% with how good my score is". Coming back the next day with my boyfriend, I asked heather if everything was as we discussed as far as my rate, she said yes , pointed out one typo that was crossed off and so i stupidly signed the paperwork, trusting her. I read through it then after signing my name and saw that the rate was 3.09 and not 2.94 and asked her about that and she said " 3.09 was so good, no one would beat that" so i was tricked into signing with a local bank I had no experience with for the same rate. 4) Aimee pointed me to Joe's desk to get my keys for my new car. I dropped off the rental since i traded in my GMC and asked them if i needed to go to the bmv for anything. She said since my plates were switched over onto the camry, i'd be good to go. 10/20/21 I get a letter saying to renew my registration on my GMC that I had traded in. 5) I e-mailed Germain on their website, getting a response right away from Anna that someone would call me. 2 days pass, I finally get a call from Linda who said " hi your inquiry came into our new car sales area and i wanted to make sure you weren't driving with an unregistered vehicle." I told her they let me know the dealership would take care of it which she responded with "dealerships don't normally do that". I have two co-workers who've bought cars through germain and they had temporary registrations that the dealership gave them. She said she was sorry about my experience and would let the correct people know. 6) After doing my own math on my paperwork, they added an extra $100 to my total car price which was not discussed. To say i'm "livid" is an understatement at this point. I was lied to about my registration and would've never found out until this registration update notification or getting pulled over/involved in an accident OVER A MONTH after purchasing the vehicle. The bait and switch with the rate was very unethical and I felt cheated. Also the unprofessional behavior of their so-called store managers is just amazing to me. I will not be purchasing another car from Germain and wouldn't recommend it to 1st time buyers. Everyone else, I hope you have a better experience than I did. More
Other Employees Tagged: Joe Kelly, Aimee Boone, Mahogany Nolen , Heather Romine, Brian Delcid
August 15, 2021
5 Five stars goes to Chaz ! He literally helped me choose from quite a list that I had brought. It was a late night purchase that I had not expected and it would not have happened without Chaz. And he follow from quite a list that I had brought. It was a late night purchase that I had not expected and it would not have happened without Chaz. And he follows up!!. His customer service skills are on point and I love my Mazda !! More
Other Employees Tagged: Mahogany Nolen, Chaz Caldwell
February 11, 2021
Mahogany & Marie, who I refer to as M&M, of the rental department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional. department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional. More
Other Employees Tagged: Mahogany Nolen , Marie
December 07, 2020
Great team. I absolutely feel completely satisfied with everyone here. They make you feel at home and your their only customer even when they have more. Happy holidays thank you everyone here. They make you feel at home and your their only customer even when they have more. Happy holidays thank you More
Other Employees Tagged: Asher Puri , Brandon Hood, Omar Jackson
November 20, 2020
Germain toyota team moves fast and does what they say. They had best price for Toyota Sienna in Columbus and I'll be back for more business in the future! They had best price for Toyota Sienna in Columbus and I'll be back for more business in the future! More
Other Employees Tagged: Lincoln Elston, Jared Merriman
January 30, 2020
Always had great service, don't push unnecessary services/products. Always bought cars from Norm, great job always finds deals that help me ad my family services/products. Always bought cars from Norm, great job always finds deals that help me ad my family More
Other Employees Tagged: Asher Puri , Norm Oribello, Jake Reynolds, D'Lacy Stith
January 09, 2020
This dealership was absolutely fantastic from start to finish. They repaired a paint issue on my Corolla and the coat now looks good as new. They provided me with an excellent rental throughout the entire finish. They repaired a paint issue on my Corolla and the coat now looks good as new. They provided me with an excellent rental throughout the entire process and every employee I spoke with was courteous and helpful. I highly recommend Germain Toyota of Columbus. More
Other Employees Tagged: Billy Blanton