Adam Stasinski | Page 3

Very easy to work with and Adam was fantastic in helping select my car and learn it’s features. select my car and learn it’s features. More

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When I ordered my car (a Subaru Forester Touring) I was told it would be about 2-2 1/2 months, possibly sooner, which was Okay. After some negotiating we, my sales guy, JR, his sales manager, Adam and mys told it would be about 2-2 1/2 months, possibly sooner, which was Okay. After some negotiating we, my sales guy, JR, his sales manager, Adam and myself agreed on bottom line numbers. I gave a deposit and agreed to proceed. I left dealership feeling good about the sale. When I got home I decided to call Adam (sales manager) to make sure that if by waiting that long for my ordered vehicle that all the numbers we agreed upon would not change, specifically, the trade-in value on my vehicle. He pointedly stated; “the only reason anything would change with those numbers would be if either you put 1000 or more miles on vehicle or if there were a significant change/drop in the used car market”. Okay, I felt reassured by his statement, I believed him. In the time I waited for my new car to arrive I put approx. 400 miles on car and it was garaged constantly. In the 2+ months I waited, and there was NO significant negative change in the used car market by then and as a matter of fact it (used car market) only became stronger in that time. Almost 3 months went by and my new car was still not in. I received a phone call from JR (my sales guy) and he told me he had some bad news for me, it was that my car wouldn’t be in for at least another 20-22 days. I told him that was okay because I would be out of town for the next 11 days anyway. Two days later I get a call from him and he tells me to “come on in and get your new car, it’s here”. I had told him I’d be out of town which I’m assuming he forgot, nevertheless, he said don’t worry we can do all of this electronically. He said I’ll send you the paperwork, you sign everything and we’ll get it done today. He stated that his sales manager, Adam, needed to get this deal done ASAP. I stated to him that I waited longer than expected for this car to come in, then you call me when I’m out of town and want to give me the ‘bums rush’ to “get this done quick”?, anyway, he sent paperwork and I noticed some key numbers were different from the original agreement. They had changed my vehicle trade-in and devaluated it by $2000, also the payoff of my vehicle was now $1100 less (due to making 3 more payments by then) than it was on original contract which they did not adjust. It was bad enough that he didn’t correct those numbers from the original contract which would have favored me but now he refused to even honor the original bottom line, out the door price and presented me with a higher out the door total. I waited 3 months for a car, they changed original contract numbers on me and their (Adam’s) argument was, quote “we never changed the MSRP number, we stuck to our agreement with you” which is a very clever equivocation of the other important facts. Yes, the MSRP did not change but the other numbers did which effected the bottom line, out the door price by about $1800-$2000, in their favor, of course. I moved on and am in the process of purchasing a vehicle elsewhere where the sales manager stuck to what he promised, with no games or equivocations. I wish you luck when dealing with some of the (mentioned) staff at this dealership. More

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