Adam O'Brien

I recently purchased a Mazda CX-50 from Ross Darrow Mazda in Greenfield, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth and professional. A special shout-out in Greenfield, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth and professional. A special shout-out to Gus, the salesperson, who went above and beyond to ensure I found the perfect car for my needs. His knowledge of the Mazda lineup and patience in answering all my questions made the entire process easy and enjoyable. Additionally, Adam O’Brien, the New Car Manager, provided exceptional service. His attention to detail and commitment to ensuring I was completely satisfied made a huge difference. It’s clear that both Gus and Adam are true professionals who care deeply about their customers. I highly recommend Ross Darrow Mazda in Greenfield for anyone looking for a hassle-free, top-notch car-buying experience. I’m thrilled with my new Mazda CX-50 and couldn’t have asked for a better team to work with! More

by Ddog Verified Customer Verified Customer

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Everything was great start to finish. Quick, easy, friendly with no pressure. Love my vehicle. Quick, easy, friendly with no pressure. Love my vehicle. More

by CHEFPAULFUNK Verified Customer Verified Customer

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Ernesto Parrilla has been wonderful and answers all my questions when I purchased my first car! He is amazing and does a great job! I would definitely go back to Mazda if I decide to purchase another car questions when I purchased my first car! He is amazing and does a great job! I would definitely go back to Mazda if I decide to purchase another car in the future. More

by Far Verified Customer Verified Customer

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The dealership was clean, decorated nicely, and had light refreshments while we waited and made our way through the process. The team was helpful and friendly! refreshments while we waited and made our way through the process. The team was helpful and friendly! More

by maddie.g20 Verified Customer Verified Customer

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thank you max for getting me in for lube oil filter tire rotate as soon as i pulled in! very convenient for my hectic schedule. love the video inspection feature and that i can reply to it if needed. everyo rotate as soon as i pulled in! very convenient for my hectic schedule. love the video inspection feature and that i can reply to it if needed. everyone is always so pleasant from start to finish. the cashier lady was lovely. More

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As my first time buying a car, my experience could have been smoother.. The dealership was a bit unorganized all together, but at the end of the day I got the car I wanted and they were able to work with m been smoother.. The dealership was a bit unorganized all together, but at the end of the day I got the car I wanted and they were able to work with me on the price. Ernesto was very nice and sold me on a car even though he’s still in the process of learning. I appreciated his help and think he’s a great addition to the team. More

by DYSON.AHOLA Verified Customer Verified Customer

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Great job, last minute appointment and got oil change and tires rotated in under an hour. tires rotated in under an hour. More

by John Verified Customer Verified Customer

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Emesto was extremely helpful and personable, able to answer all my questions and assist with purchasing my car quickly and efficiently! answer all my questions and assist with purchasing my car quickly and efficiently! More

by MADDIE.FREY Verified Customer Verified Customer

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So the my experience with these people wasn’t bad going into the sale even though it was very brushed off and seemed not important and helpful prior to arriving to the dealership. When I arrived and walked into the sale even though it was very brushed off and seemed not important and helpful prior to arriving to the dealership. When I arrived and walked out to the car for a test drive there was an ever so slight scent in the car like very slightly so I asked Ethan if the previous owner was a smoker which he answered with a “no”. So I brushed off the smell as a cleaner from detailing the car or something like that. We moved forward and made the purchase where most everything went well after that was all settled. Ethan told me it would be just a moment and the car would be pulled around where I didn’t think much of that. And then the wait happened it took then about 45min to an hour after I made the purchase to get the car pulled around, and I was not to happy about that and was very irritated. I began my drive back home which was about a 3 1/2 - 4hr drive the car handled great and I was very happy with my purchase at first. And then I got home went to take off the hoodie I was wearing and smelled a stringer cigarette smell, (I do not smoke and neither does anyone in my house hold do so either). So I went back to the car and smelled a faint smokers smell coming from the inside. So I decided to give it a couple hours and went back to the car and really caught that smoke smell. Mind you this car is only a year old and is certified preowned I’m not to sure about what all goes into that but a person would think Mazda would hold that to a standard that a car that was previously smoked in wouldn’t be aloud to be in. I plan on currently doing some things that I read about getting that smell out this weekend when I get time and if that doesn’t work. I will be consulting the sales manager at the dealership I purchased the car from as well as corporate Mazda to resolve this issue. I’m not looking to get a new car or anything like that but I am looking to Russ Darrow Mazda and Mazda to make this issue right. More

by Henry Verified Customer Verified Customer

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I found everything (especially Kelly) included in this purchase to be personable and invested in my purchase. The people helping me buy this car were comforting and helped me buy the best thing for my inv purchase to be personable and invested in my purchase. The people helping me buy this car were comforting and helped me buy the best thing for my investment. More

by JOSOLSEN03 Verified Customer Verified Customer

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