Adam Luneau | Page 15

Bought a “New” vehicle with undisclosed damage Never will I ever buy a vehicle from Handy Toyota again!!! Washed my recently purchased (one week ago) 2018 “New“ 4Runner today for the first time and Never will I ever buy a vehicle from Handy Toyota again!!! Washed my recently purchased (one week ago) 2018 “New“ 4Runner today for the first time and found some surprising damage that was NEVER disclosed to me!!! Clearly something was transported in my vehicle and pulled out across the back bumper causing damage!! First time I opened the hatch and this is what we find?????? We test drove a different 4Runner and never did a walk around because it was pouring rain out. You would think you could trust a dealership with a brand new vehicle but clearly I was wrong! Buyer beware Handy Toyota doesn’t care about their customers only the $$$$ please get the word out!!!! More

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excellent experience Purchased my first new vehicle from Leandro at Handy Toyota. Leandro and the sales staff were all helpful and very pleasant to deal with. They were Purchased my first new vehicle from Leandro at Handy Toyota. Leandro and the sales staff were all helpful and very pleasant to deal with. They were all very knowledgeable about the offerings and explained my options without an ‘up sale’ vibe or any pressure. Simply this is what it includes, and this is what is available at x, y, and z prices. I was comfortable throughout the buying experience and the test drives. I got a great deal and am very happy with my purchase. More

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Jordan is a great salesman Jordan made my car buying experience enjoyable and fun as it should be . He is not pushy but at the same time willing to go the extra distance to m Jordan made my car buying experience enjoyable and fun as it should be . He is not pushy but at the same time willing to go the extra distance to make sure that you and your new vehicle are a good fit . He gave us a great deal and delivered our new Rav personally , making sure that we understood all the features . Handy Toyota was worth the drive . First time buying at Handy but not the last for sure . More

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Great experience! Extremely helpful! Entire staff is amazing. A big thanks to Norm for holding my hand and getting me to "just give them a chance" I will be forever gra Extremely helpful! Entire staff is amazing. A big thanks to Norm for holding my hand and getting me to "just give them a chance" I will be forever grateful. This is will be the only dealership I will do business with now! More

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Great price for a hard to find model The team at Handy found the car I wanted when they didn't have it in stock and I couldn't have been more pleased, plus the price was extremely competi The team at Handy found the car I wanted when they didn't have it in stock and I couldn't have been more pleased, plus the price was extremely competitive compared to the other dealers I had consulted. You can't go wrong with Handy Toyota, they want your business. More

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No pressure. We did not feel pressured to buy. All our questions were answered and the customer service was great. We felt they really wanted to earn our busines We did not feel pressured to buy. All our questions were answered and the customer service was great. We felt they really wanted to earn our business and they did. Samantha Laurencelle was great and let us take our time before we made any decisions. This was a delightful change from our experience in the past. We have bought our last two new cars from Burlington BUT now looks like St. Albans has earned our business. We are happy new car owners. More

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outstanding and caring dealership staff I went to Handy's for service on my 2016 4-Runner. While waiting I visited the dealership just looking at the 2018 models. They were able to get me I went to Handy's for service on my 2016 4-Runner. While waiting I visited the dealership just looking at the 2018 models. They were able to get me this new 2018 4-Runner with no hassles and within a couple of hours. It totally amazed me. I didn't go there for a new vehicle but it totally made sense and am so happy with Leandro's assistance and the support and caring from Adam Luneau!!! Thank You, Reg processed the paperwork very quickly and was great about explaining everything along the way. I will continue to purchase future vehicles from them and will also share my experience with family and friends. More

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Truck is great.....Service and follow up is deplorable. Bought a brand new Tundra with plow and tonneau cover in May. Had to wait for tonneau cover and plow because they had to be ordered. When they came i Bought a brand new Tundra with plow and tonneau cover in May. Had to wait for tonneau cover and plow because they had to be ordered. When they came in , brought the truck to them for install had to leave overnight. Returned next day tonneau cover installed incorrectly and drain hoses never put on. Needed truck the next few days so could not leave it. Handy came out to our house about a week later picked up the truck, left us a loaner and brought it back to the shop to correct the issues. Brought it back later that day, still not installed correctly, and drain hoses on back seat. When my husband called to speak to service manager his explanation for the hoses was no one put it on the service order. Spoke to the GM on the phone before the holiday and he assured me it would be corrected. Told me someone would be out to get the truck as before on Friday the 6th. No one came. Chatted on site with Rick trying to find out why they had not come. He took name and phone number and assured me the service manager would call right back. That was a week ago and we have heard from no one at Handy Toyota. I assume from all this that the sale is the important part and service is way down on the list of their priorities. I would like to add that my son , who purchased there also, recently had his tires rotated, and service gave him back his vehicle without tightening the lug nuts fully, which could have been disastrous. Luckily he could hear that something was wrong the next day and had them properly tightened locally. More

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That was easy! Big thanks to the team for a seamless customer- oriented experience. Frank, Kyle, Adam, Jaime L and Jamie S, you guys rock. Love my new mom bomb! Big thanks to the team for a seamless customer- oriented experience. Frank, Kyle, Adam, Jaime L and Jamie S, you guys rock. Love my new mom bomb! More

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Always a happy customer I have been a customer at handy Toyota now for about 6 years and 6 vehicles lol. Every time was a pleasure. This purchase was no different, as my sale I have been a customer at handy Toyota now for about 6 years and 6 vehicles lol. Every time was a pleasure. This purchase was no different, as my sales man Frank was very patient and went out of his way to help the deal along. Thanks Frank and thanks to Handy Toyota. Don Rucki More

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