Adam Hensley | Page 12

I’m in happy because I can’t even open my passenger door to get in and out of the Tahoe very upsetting with that to get in and out of the Tahoe very upsetting with that More

by LAYTONDIANA02 Verified Customer Verified Customer

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First time I had excellent time no problems new guy Steven&manager was so kind Steven&manager was so kind More

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Great service. Friendly and helpful staff. We have purchased multiple vehicles and have been very satisfied. purchased multiple vehicles and have been very satisfied. More

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Mark Valderrama had Great Customer Service fast service No Hassle best experience !! I truly recommend this dealership and Sales Rep. No Hassle best experience !! I truly recommend this dealership and Sales Rep. More

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I have heard horror stories regarding there service dept. but wanted my own opinion on that. Recently purchased a Jeep at Quebedeaux Buick GMC - Took it in to get service, I mentioned to the service advisor but wanted my own opinion on that. Recently purchased a Jeep at Quebedeaux Buick GMC - Took it in to get service, I mentioned to the service advisor what excatly needed to get done in the morning. A full day pass and no call from the service dept. I then called in to get a status on my Jeep and service advisor mentioned that no problem was discovered after I clearly explained exactly what I took it in for. Picked up my Jeep then proceeded to speak to the manager to get his input on the situation and of course he said the right things to me to diffuse the situation. It is been over a week and haven't received a follow up call from anyone on a quote or if they ordered the part or anything. If this is the kind of customer service I will be getting after purchasing the extended warranty at this dealership then beware and pass on that. Very disappointed on my experience there again I heard horror stories of the service dept. loosing peoples vehicles and cars getting stolen from there. I guess some of that is true. More

by DANIELT92 Verified Customer Verified Customer

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Justin King was easy to work with. He understood my car issues. A Great Guy. issues. A Great Guy. More

by MITZISTUMBO Verified Customer Verified Customer

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I use Quebedeaux to service my GM cars. Their service rating is 4 1/2 stars. Since the ratings 4 or 5 I will opt for 5 stars. However, I have some recommendations: 1. in the past the dealership listed th rating is 4 1/2 stars. Since the ratings 4 or 5 I will opt for 5 stars. However, I have some recommendations: 1. in the past the dealership listed their prices for several services they performed like oil changes, batteries, transmission, brake, power steering, coolant fluid exchanges and many more services. I think Quebedeaux should reinstate the service cost list to keep their customer's better information on what to expect. The service area was remodeled but they forget to provide a space for customers who are physically challenged to include a place to sit while they discuss the services they desire with their service advisor. I also noticed they did not provide seating for their service advisors. The Starbucks coffee area was not well stock, hot cup protectors where not available nor were cups, or some coffee creamers. However, a nice lady between the parts and service departments got some cups stocked the other items were not available. The dealerships Meet our staff list has for the most part been removed? Quebedeaux appears to be making changes and may need some more time to get all services up to par. More

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I took my truck down for new outer tie rods to be replaced and an alignment. They didn't grease them, broke one tie rod, and didn't install cotter pin on the other. I dropped my truck back off a sec replaced and an alignment. They didn't grease them, broke one tie rod, and didn't install cotter pin on the other. I dropped my truck back off a second time from 8am till 3pm. Only to be told the part wasn't in yet. Days go by no call on part. I fixed the truck myself. And I'm out 320.00 for xxxx service. I wouldn't take my vehicle their for an air freshener. Let alone service. More

by loganlake48 Verified Customer Verified Customer

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Clean facility & quick, friendly service.Employees are Clean facility & quick, friendly service. Employees are very kind, knowledgeable and provide great customer service. Clean facility & quick, friendly service. Employees are very kind, knowledgeable and provide great customer service. More

by YOGAFAITH Verified Customer Verified Customer

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Horrible, Took two months for the repairs. More than double the money of what was stated, no communication, Hope I don't have to go back. Have been a customer for over 25 years. Purchased 4 trucks and double the money of what was stated, no communication, Hope I don't have to go back. Have been a customer for over 25 years. Purchased 4 trucks and one car and can't believe the service I had. Finally had to go to the general manger to get my truck back. Appalling service. Their slogan is "Way to go Quebedeaux", but it should be "Wait to go Quebedeaux". I thought at the very least 1200.00 estimate I was given would have been cut in half instead it was more than doubled to $2900.00. Royal GMC is where I will go from now on or up to Phoenix. Disappointed. More

by Rww Verified Customer Verified Customer

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