Adam Hales

Was having the worst time with grumpy af Grand Pappy Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind their customer. Full disclosure, I have purchased zero cars from them so they were literally just doing the right thing. They have my business moving forward and since I have a VW that will inevitably have to go somewhere for service, I will happily take it and my money to Antwerpen VW. Clear concise communication along with setting my expectations correctly goes a long way with me. Doing the right thing because it's the right thing to do is almost unheard of in this day and age especially in this industry. Thanks again Ian and Adam. Cheers. More

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I came in with a recall asked for help and the service department took really good care of me. department took really good care of me. More

by dvaughn419 Verified Customer Verified Customer

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Dealer recommended I make an appointment, I did and arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour o arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour or so. WHY HAVE AN APPOINTMENT??? More

by BULLCHARLIE9 Verified Customer Verified Customer

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They delivered my new ID Buzz right on time just like they said they would and provided better financing than my bank on the note too! Thanks! they said they would and provided better financing than my bank on the note too! Thanks! More

by McCanon Verified Customer Verified Customer

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Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my ke They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my key. The guy told me that they had the key in another car that had been taken to get test driven. Never coming to this dealership ever again. Worst experience ever. More

by Josue Delcid Verified Customer Verified Customer

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