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Adam Abdallah
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Adam Abdallah
Service Advisor
Zeigler Nissan of Orland Park
8550 W 159th Street
Orland Park, IL 60462
222 Reviews
222 Reviews
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222 Reviews of Adam Abdallah
Verified Customer
December 10, 2024
I had a great experience. They really helped me a lot and were very nice They really helped me a lot and were very nice More
by LATASHABROWN110905
Other Employees Tagged: David Vargas
December 10, 2024
Adam over at Zeigler Nissan did a decent job with seeing the overall completion of our service repair. Unfortunately it took almost four months to complete. A lot of the issues were beyond his scope and ex the overall completion of our service repair. Unfortunately it took almost four months to complete. A lot of the issues were beyond his scope and expertise. I am hopeful that it was a learning experience for him as well. Unfortunately Zeigler Nissan ( Dan Basic the General Manager) in whole has refused to take responsibility of the poor craftsmanship for which Zeigler Nissan Outsourced their work to Gerber Collision and Glass to complete our repair. Yes the repair eventually was completed to my satisfaction but it took six attempts to get a simple paint job complete. During the process I asked for communication from Mr. Basic whether that be a phone call, text, or email response to pervious request, unfortunately customer service isn’t direct priority and he will push that down to the team below him to handle. He had no intentions of making our situation better. Had he wanted to resolve the issues he would have reached out immediately to the customer. It’s okay, we will seek out a more reputable Nissan dealership in the future to service our vehicles. I hope all that read this review will do the same. Save your money, energy, time and dignity be going somewhere else. Zeigler Nissan of Orland Park has plenty of other reviews that obviously speak of truth just like this review. More
by G.H.
December 05, 2024
My service agent Ken Lubawski was so kind and knowledgeable. He answered all my questions and made sure I was comfortable while I waited for my vehicle to be serviced. I would highly recommend hi knowledgeable. He answered all my questions and made sure I was comfortable while I waited for my vehicle to be serviced. I would highly recommend him to anyone. Thanks for everything Ken! More
by N García-Hernández
Other Employees Tagged: Tony Ortiz, David Vargas, Ken Milosovic, Kevin Rodriguez, Eddie Steffan, Shelly Taylor, Cynthia Flores , Ron Al Assaf
November 26, 2024
When you purchase a $65,000 vehicle, you expect the SUV to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the issues in a professional and timely manner. They should deliver the results correctly the first time around. Not on the sixth attempt like we encountered with Zeigler Nissan of Orland Park. Now they will blame their contractors (Gerber Collision) for this work, but at the end of the day it’s a direct reflection of Zeigler Nissan. They are a locally large dealership in the Chicagoland Area surely they can find a reputable contractor to do their work, but in our case they failed five times before getting the issue resolved. I have personally reached out to the Mr. Dan Basic the General Manager on multiple occasions and have not received a response to address my issues with the work performed with him personally. For a General Manager not to reach out to their customers after multiple request is quite the slap to the face and to his future customers. I had been in contact with his Service Director Brian Coster when the repairs were on the 3rd round of repairs and the Service Manger - Austin Polcyn was unable to manage the repairs in a timely fashion. My family and I gave everyone the benefit of the doubt to get these repairs done correctly. But month after month, repair after repair it started to go south. I felt as if I was a customer they just wanted to get rid of and pass their xxxxy work onto the customer. Is this a standard practice? Do they just hope for “good enough” or “almost close” to pass the buck onto the consumer. At the end of the day Integrity and Quality must not be wavered like Zeigler Nissan tried to get me to accept on multiple occasions. Their craftsmanship or lack there of had to pass through multiple layers of service and inspection before they would notify me the work was correct. I would then show up the dealership to receive my SUV, only to look the work over and deny it. This happened five times. How is this acceptable? I have given Dan Basic and his team every chance to make this right and they have done nothing but give me the keys back to my Armada and send me on my way. My family had to adjust our summer travel plans multiple times since we were without our primary vehicle throughout this ordeal. I will not endorse or recommend this dealership to anyone for any of type of Paint/Body repairs. As a Customer who has owned five different Nissan Models and two Infiniti’s over the years I will most definitely remember the service I received and look at other brands in the future. More
by G.H.
Other Employees Tagged: Austin Polcyn, Brian Coster , Dan Basic - General Manager
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