Acton Toyota Service Department

Wife and I decided to purchase a certified used car though Acton Toyota and pay a couple thousand more than buying thru a private party because we thought it made more sense being that their supposed t though Acton Toyota and pay a couple thousand more than buying thru a private party because we thought it made more sense being that their supposed to go through the entire vehicle to make sure it’s a great car. Unfortunately, a few days after we bought it we took it to the car wash and immediately after being washed you could see about 30 plus chip marks on the front end. Another words, it’s as if they took a magic marker and filled in all the chip marks so that the paint looked in perfect condition. Then, about 3 days after we bought it the brakes started squealing so we took it by our usual mechanic and he said they installed the cheapest brake pads on the market and also the rotors needed replacing. Then a couple days after that the radio stopped working. We brought this to their attention and they had us bring it in for their mechanics to look at and of course they came uo with some song & dance that the 5 year extended warranty we paid thousands extra for didn’t cover any of the issues. Also, the tires are the cheapest junkiest tires you can buy so it’s absolutely horrible in the snow even though it’s an all wheel drive. In fact, our compact 2 wheel drive Chevy Sonic is ten times better in the snow. We actually won’t even drive it in the snow because it’s so bad because of the horrific tires they put on it. Needles to say, we will never buy a vehicle from them EVER AGAIN!! In fact we’re trying to warn everyone not to buy from them. They completely lied to us and especially about thev 5 year extended warranty thats absolutely useless. We’re absolutely furious with them. We paid thousands more with the expectation that it would be a better car, especially since its a a“certified” pre owned vehicle. Once they sell you the car they could care less about helping you and instead they give you the run around and absurd excuses as to why their not responsible for anything after the sell. I gave them one star but they don’t even come close to deserving even a one star. Please please please don’t ever buy a vehicle through Acton Toyota. It’s been the worst car buying experience I’ve had in over 30 years. Their just nothing but liars. More

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Consumers beware of the mandatory $180 vehicle inspection fee on Toyota Certified Used Vechicles, even though you have a 12 month/12,000 mile warranty. The engine light on my wife's car came on after sh fee on Toyota Certified Used Vechicles, even though you have a 12 month/12,000 mile warranty. The engine light on my wife's car came on after she drove only 3,000 miles. We made an appointment to findout what was wrong with our new Certified Used Car only to find out there was nothing wrong with our car. Needless to say we were unexpectantly surprised when we had to pay $195.40 for the vehicle inspection. If you have problems with Acton service, don't ask for Ernest Co, Service Director, call the Attorney General's office at 617-727-8400 and speak with the Consumer Advocacy and Response Division for a faster response. More

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STAY FAR FAR AWAY FROM ACTON TOYOTA! !! TAKE YOUR BUSINESS ELSEWHERE! Acton Toyota of Littleton is as crooked, FRAUDULENT and corrupt as it gets!!! I received the following alerts on my 2 !! TAKE YOUR BUSINESS ELSEWHERE! Acton Toyota of Littleton is as crooked, FRAUDULENT and corrupt as it gets!!! I received the following alerts on my 2023 Camry with 31k miles. Error on my instrument panel has these messages: 1. Power Steering Malfunction 2. Steering Power Low 3. Pre-Collision System Malfunction 4. Lane Trace Assist Malfunction. Vehicle is under bumper-to-bumper warranty, or at least that is what my Toyota Owners Manual tells me and what Toyota North America tells all customers. However, Acton Toyota of Little decided to cash in BIG. Diagnosis estimate for customer to pay reads as follows: 1. TEK06040301 - Steering Gear Box Assembly Remove and Replace = $3,695.79 (Customer Pay) 2. 4ALIGN - 4 WHEEL ALIGNMENT TO YOUR VEHICLE'S SPECIFICATION = $166.95 (Customer Pay). RO#: 26820, Tag#: 928, Technician: 407, Service Advisor: Gage Garcia. Reason provided me for the diagnosis was that a mouse chewed the Steering Gear Box Assembly!!! So per Acton Toyota, parking my Camry on row parking with 40 other cars, only my 2023 Camry's Steering Gear Box Assembly became the preferred diet for mice among 40 or so cars. And, by the way, the mice also misaligned my wheels in the process of chewing the steering gear box assemble! Only in ACTON TOYOTA OF LITTLETON stealership and NOT dealership is that possible under the moon. AVOID THIS DEALERSHIP AT ALL COST!!! BTW, this would typically require only reprogramming to fix per various posts, not $3,862.74 per Littleton. Acton Toyota intentionally and fraudulently created a problem when none existed by stripping insulation on steering gear box wiring, and then lifted vehicle for me to see how a mouse picked my vehicle out of 40 in the parking lot. Interestingly enough, they thought they needed to show me this so-called mouse bite or chew. I guess the Acton Toyota "mouse" had to climb so far up to chew insulation when it could easily chew the tires. Business must be real slow that a dealership can stoop so low in an effort to defraud their customers. More

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We are always pleased with our service. I find the service assistants courteous, professional,and efficient. We were happy with our service assistance with Rehan. I find the service assistants courteous, professional,and efficient. We were happy with our service assistance with Rehan. More

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Gage and his supervisor (John) did an incredible job working through a mystery of why my fuel tank said I was out of gas when it wasn't. This mystery had baffled me for over a year! They dissected the t working through a mystery of why my fuel tank said I was out of gas when it wasn't. This mystery had baffled me for over a year! They dissected the tank (no issues), drove it (no issues), and finally realized it was an issue with the specs. They were with me every step of the way, cheerful even when I was grumpy. They've earned my business, and I'll be back time and again. Thank you Acton Toyota! More

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Before you sign make sure read what you are signing not the finance person is saying. They will tell you what you need to hear to get your signature on the contract . NOT good service for my standard. the finance person is saying. They will tell you what you need to hear to get your signature on the contract . NOT good service for my standard. More

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My Tacoma broke down on the road and I managed to limp it into Acton Toyota. The Service Department was great and they were able to diagnose and repair the problem quickly and efficiently. Neil Schwartz kept into Acton Toyota. The Service Department was great and they were able to diagnose and repair the problem quickly and efficiently. Neil Schwartz kept me informed along the way and the entire process was as smooth as possible under the circumstances. More

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I bought a used Volvo. Had a good experience working with Brian Doney. Very friendly, no pressure salesman. There was an issue that came up with the vehicle after purcha Had a good experience working with Brian Doney. Very friendly, no pressure salesman. There was an issue that came up with the vehicle after purchase. Spoke with Jeff Cotran the used car manager. He totally took care of me. Got the car right in to be looked at. Gave me a loaner car for a couple of days to give them time to pinpoint the problem. Gage who did my service intake was very nice too. More

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i had a 30K mileage service and they asked to do air filter change and 3 more additional service. I asked some other time. I used to use the blower every single day before the service and the moment i l filter change and 3 more additional service. I asked some other time. I used to use the blower every single day before the service and the moment i left the dealership around 5 PM and run the fan it started churning sound. I never had this issue . I am pretty sure the technician made this happen deliberately to do the service immediate because without blower car is not operational due to fuggy window etc. I called the service person and called gentral service line no body responded. More

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(Review of Service Department) As a local business owner, we have been a long-time customer of Acton Toyota of Littleton in MA. However, the quality of service significantly changed for the worse when the d we have been a long-time customer of Acton Toyota of Littleton in MA. However, the quality of service significantly changed for the worse when the dealership transferred to new ownership. I was on hold for 20 minutes the other month when simply trying to schedule an oil change / tire rotation for one of our trucks. Some service reps are nice people, but, too many of them are very rude and difficult to work with. People working in the customer service area of the service department simply don't seem happy. On average, about half of my visits over the last two years or so have been stressful and very unpleasant. Other past customers whom we know in the Littleton, Acton, Westford area have already switched to having their cars serviced by other dealers or local mechanics. Unfortunately, we are now looking to switch as well. Life is too short to give our business to a dealership with people who do not treat their customers with respect. Very sad given the fact that the services department in this dealership was one of the best I've ever seen back when it was under previous ownership. But, today - that is no longer the case. More

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