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Abigail Lundberg
Abigail Lundberg at Russ Darrow Toyota of West Bend

Abigail Lundberg

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
97 Reviews
4.8

97 Reviews

Write a Review

97 Reviews of Abigail Lundberg

October 19, 2025

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Employee Rating

Always get great service! Get great service every time I stop in. That's about it. More

by Patotten
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Oct 19, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

October 10, 2025

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Rather expensive; nickel and dime you for every little thing; charge extra for use of credit card. More

by hronm123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

October 06, 2025

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Employee Rating

Everyone is polite and respectful. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. More

by jameskhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Nicholas Pastorelli

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Oct 06, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

October 04, 2025

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Employee Rating

I was early for my appointment, Everyone was so kind and helpful specially Nick and Abigail! More

by Claudia
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Pastorelli

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Oct 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

September 30, 2025

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Employee Rating

Representative was very pleasant and helpful. She listened to my concerns and helped me with my car care decisions. More

by Mquesnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

September 30, 2025

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When I got my car back. The maintenance required light was still on, and the car hadn’t been washed. Taking it to any other Russ Darrell dealership, the car would’ve came ba More

by Mikeasch1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicholas Pastorelli

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Oct 03, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

September 21, 2025

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Employee Rating

Abigail Was very kind, helpful and knowledgeable. The work was done quickly and thoroughly and explained well including information on future work that should be done as the car ages. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 21, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

September 20, 2025

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Employee Rating

I arrived 10 minutes early to my appointment to install a front license plate bracket. It took 1.5 hours which is unacceptable. This was my first experience there but I don’t want to go back. More

by MAPaccountspayable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

September 15, 2025

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Employee Rating

Great service work. The team was friendly and timely thought it was very busy. The only thing is my truck if lifter and afterwards when parked i could barely get my door More

by amandam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

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Sep 15, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

September 14, 2025

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Employee Rating

There was black sticky stuff all over the handles, hood and then the other car door. The setting image is on my dashboard and they never took it off and now it won’t come off and they are making me come ba More

by MELINDABELGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 17, 2025

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, Melinda, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

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