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Abigail Lundberg
Abigail Lundberg at Russ Darrow Toyota of West Bend
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Abigail Lundberg

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.9
8 Reviews
4.9

8 Reviews

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8 Reviews of Abigail Lundberg

January 31, 2025

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Employee Rating

Russ Darrow Service has never disappointed me. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. More

by algpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Keith Mcginnis

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Jan 31, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2025

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Service was performed as expected, good communication from dealership on diagnosis and expected completion date More

by finalcuttreeservicellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

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I've been generally pleased with this dealer. They lay everything out ahead of time and explain why the recommend the services they do. They recently made an error and caught it right away & were More

by PJFERENTCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

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They are a great dealer I think. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. More

by NATHAN98MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Nicholas Pastorelli

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Jan 22, 2025

Russ Darrow Toyota of West Bend responded

Nathan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 21, 2025

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Great communication, great service. The videos are an awesome idea, really appreciated that. Thank you More

by Vieratony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you, Tony! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 19, 2025

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Employee Rating

Abigail was very informative and worked out loaner. Lots of repairs and got us in asap, More

by devgun1
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for Abigail and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2025

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Employee Rating

Very efficient and everyone was very friendly. Oil change and tire rotation was done quickly. More

by MRPLANK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

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Jan 19, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

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Employee Rating

They were very helpful in getting the car to the service area and then explaining each service and cost. The work was completed quickly and I was back on the road in no time. More

by jims7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

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Jan 18, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review, Jim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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