Abid Hussain

I brought my car in, for an appointment, on the Monday before Christmas at 8:30 a.m. The outside mirror on the driver's side was not heating, and the interior lights on the driver's side were not working before Christmas at 8:30 a.m. The outside mirror on the driver's side was not heating, and the interior lights on the driver's side were not working. My service advisor Mr. Hussain called me to ask if wanted to get some additional work (new tires, balancing,alignment, break fluid, and resurfacing the rotors. I agreed to get that work done. He called me back to let me know that a part had to be ordered for the mirror, and that the car would not be ready until Tuesday, Christmas Eve.. He called me at about noon on Tuesday to let me know that the car was ready. I had to pick up a family member at the airport at 2:00 p.m., so I told him that I would pick up the car at 1:00 p.m., since it was on my way. He informed me that the shop was closing at 2:00. I got there a little after 1:00 & went to the cashier to pay my bill. I noticed that the discount that I had brought in had not been included in the bill. She took me to Mr. Hassain & after conferring with his boss, attended to it. When I got into the car, I checked the lights. They were working. Then checked the mirror, that was working fine, but not heating. The mirror was broken, and would only allow me to see 1/2 of the passing lane on the driver's side. Since your shop was about to close, and I doubted if a technician could make the repair in time for me to get to the airport, I left. At about 10:00 on Christmas day, I sent Mr. Hussain a text message asking for an appointment to make the repair. When I didn't hear from Mr. Hussain until about 10:00 a.m., I drove to the dealership. Mr. Hussain saw me immediately, and told me that he would have the technician who worked on the mirror, make the correction. After waiting for more than an hour Mr. Hussain informed me that I parts had to be ordered, and that he would contact me when they arrived. I came in to have 2 items repaired. After 3 trips to Antwerpen, spending almost $2,000, and a week later, one of the 2 repairs that I initially needed have not been completed. More

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very satisfied with the service and attention i got. They went above and beyond to satisfy my wife. They went above and beyond to satisfy my wife. More

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