Aaron Pearson

Aaron was very helpful to remedy my problem. He knew exactly what was wrong with the CD at and took care of it immediately. He knew exactly what was wrong with the CD at and took care of it immediately. More

by JEETADDY Verified Customer Verified Customer

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Aaron was very pleasant on the phone. We simply picked up some all weather floor liners, did not actually have any service done on the car. We simply picked up some all weather floor liners, did not actually have any service done on the car. More

by Bejie2000 Verified Customer Verified Customer

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SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

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This was a big, very inconvenient failure--right after having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager sho having the transmission checked & fluid changed at Albany. It sure looked like cause & effect---but very careful checking by the Service manager showed--just bad luck. And little inconvenience (because of a loaner from the dealer in Sacto, where the transmission blew. It was very carefully checked out, and the care--and ability to articulately describe it--showed its was just a manufacturing defect. That level of technical effect is very reassuring. More

by johnmrea Verified Customer Verified Customer

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My dealings with the dealership and the Service Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! More

by jmdriscoll Verified Customer Verified Customer

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Quickly helped me to diagnose and fix a battery problem, and got it for me under warranty. Thanks, Aaron. and got it for me under warranty. Thanks, Aaron. More

by geofru Verified Customer Verified Customer

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Great company with excellent service, clear explanation of planned procedures, well organized expectation of completion and a summary discussion, both written and verbal about the findings. of planned procedures, well organized expectation of completion and a summary discussion, both written and verbal about the findings. More

by CRYBABYRANCH Verified Customer Verified Customer

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Peggy is an All-Star! Great communicator and explainer and follow-upperer and friendly and simply All Pro. Great communicator and explainer and follow-upperer and friendly and simply All Pro. More

by GREGSAN11 Verified Customer Verified Customer

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Great customer service, quick and easy to setup appointments. Fast turnaround when I got a trailer hitch installed. appointments. Fast turnaround when I got a trailer hitch installed. More

by tyleraddison Verified Customer Verified Customer

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Always friendly upon greeting, down to earth and approachable about any questions or concerns about my car and have always had my car done when they said they would! approachable about any questions or concerns about my car and have always had my car done when they said they would! More

by michellemferrari Verified Customer Verified Customer

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