ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
414 Reviews
4.8

414 Reviews

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414 Reviews of ALICIA CHAPMAN-JONES

October 09, 2025

Dealership Rating
Employee Rating

Good service. ..nice waiting room...Excellent Service Advisor. I would recommend them to anyone. Thanks! More

by smoran17
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Recommend Dealer
Yes

October 08, 2025

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Competent friendly staff who are very friendly and knowledgeable. 15 words?! Isn’t that a bit effusive? More

by jelarsen1
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Recommend Dealer
Yes
Oct 09, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 08, 2025

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Very good homie atmosphere work was fair no complaints was out in hour and half More

by jeffatnite
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Recommend Dealer
Yes
Oct 09, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 05, 2025

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Excellent services and alica was wonderful everything was taken care of in a timely and professional manner. I would recommend them to everyone More

by rensdryden
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Recommend Dealer
Yes

October 04, 2025

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Exceeded expectations. Even though I was given the wrong information. The night before I called to confirm the appointment and told it was at 9 am the following day. When I More

by kenmdls
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Recommend Dealer
Yes

October 02, 2025

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Out standing work,very please with Service on car & very good communication On maintenance that need to Be taken care of. More

by Chicago Blues man
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Recommend Dealer
Yes

October 02, 2025

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It took three days for them to put four tires on my car but outside of that it was decent More

by Random Man
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Recommend Dealer
Yes

October 01, 2025

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Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! More

by osojames247
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Recommend Dealer
Yes

September 26, 2025

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Took their time making sure everything was done correctly. Truck drives great now with no issues More

by Dchabey84
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Recommend Dealer
Yes

Other Employees Tagged: Patrick George, JOE JENSEN , Michael the salesman. Top tier

September 23, 2025

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The service was excellent and Alicia was very helpful and service was quick and fast. More

by RUFFIN0964
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Recommend Dealer
Yes
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