ALICIA CHAPMAN-JONES

Communication between the service department and myself was very good, they provided updates for my truck in a very timely manner. was very good, they provided updates for my truck in a very timely manner. More

by kyle.schwab21 Verified Customer Verified Customer

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They do not prioritize appointment times even if you have a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to c a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to call them. When they identified a warranty part for faulty part I had to call them and track down their ordering of the part on my own. Unfortunately since they are in a densely populated area they do not have to attempt to be a good dealer they always have work More

by stijncos Verified Customer Verified Customer

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Very rude and not compliant with what needs to be done . damaged my car and would not fix it . damaged my car and would not fix it . More

by demitricbrown Verified Customer Verified Customer

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Very knowledgeable and courtesy at the reception area. I was given options as to what was going to be done. I was given options as to what was going to be done. More

by aljodaynpt Verified Customer Verified Customer

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Great service, good pricing, and timely service. I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance r I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance recommendations. My appointment was at 8 am and I was out before 12 noon. More

by R.Johnson Verified Customer Verified Customer

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Southern Ford in Newport News, did a great job on my vehicle: They were kind, courteous, patient, very helpful. I was in good hands. Thank you all. vehicle: They were kind, courteous, patient, very helpful. I was in good hands. Thank you all. More

by THORNTON.SAM1928 Verified Customer Verified Customer

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Had a very friendly service rep that made adjustments to my service request to include recommendations and an additional work item requested. my service request to include recommendations and an additional work item requested. More

by onefishdaniels Verified Customer Verified Customer

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Everyone was very professional and personable from start to finish. And very pleasant. I would definitely refer people to you. to finish. And very pleasant. I would definitely refer people to you. More

by terrid.savage Verified Customer Verified Customer

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Southern Ford did an excellent job serving the car. They even picked up the car from our home and deliverer it back to our house Thanks for a job well done. They even picked up the car from our home and deliverer it back to our house Thanks for a job well done. More

by JAPORT38 Verified Customer Verified Customer

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Warren told me in April 2024 I wpuld need new tires April 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his com 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his comment. But because he told me this coming April and not this past April, apparently now my warranty is void bc my tires are "too worn" where as this past April they weren't worn enough. Every person I deal with at southern tells me a different story of what my warranty covers and every time I go to claim on it, it's not covered, but the time before I was told it would be. So your warranties are personal interpretation and when you go to claim, it never covers anything. I always leave southern extremely frustrated. More

by SJBMADEWITHLOVE Verified Customer Verified Customer

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