ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
419 Reviews
4.8

419 Reviews

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419 Reviews of ALICIA CHAPMAN-JONES

October 26, 2025

Dealership Rating
Employee Rating

Thank you the work was performed professionally and courtesy very efficient state inspection on Lexus IS 350 More

by csmalls49
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Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

October 24, 2025

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Employee Rating

The person who worked on my truck, needs to be more careful and pay more attention to what they are doing. Have more respect for people automobiles. If a technician doesn’t know how to do something, th More

by Shelby Super Snake
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: MANNY PATEL

October 24, 2025

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Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! More

by tedamauch
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Recommend Dealer
Yes

October 13, 2025

Dealership Rating
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Anytime we deal with Southern Ford we receive Amazing service and everyone is very friendly. More

by briancross99
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Recommend Dealer
Yes

Other Employees Tagged: AMBER JOHNSON , Dewayne Adams

October 13, 2025

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Employee Rating

Robert is Top Notch! He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. More

by mikestaples54
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Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

October 09, 2025

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Good service. ..nice waiting room...Excellent Service Advisor. I would recommend them to anyone. Thanks! More

by smoran17
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Recommend Dealer
Yes

October 08, 2025

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Competent friendly staff who are very friendly and knowledgeable. 15 words?! Isn’t that a bit effusive? More

by jelarsen1
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Recommend Dealer
Yes
Oct 09, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 08, 2025

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Employee Rating

Very good homie atmosphere work was fair no complaints was out in hour and half More

by jeffatnite
Service Price Transparency
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Recommend Dealer
Yes
Oct 09, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 05, 2025

Dealership Rating
Employee Rating

Excellent services and alica was wonderful everything was taken care of in a timely and professional manner. I would recommend them to everyone More

by rensdryden
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Recommend Dealer
Yes

October 04, 2025

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Employee Rating

Exceeded expectations. Even though I was given the wrong information. The night before I called to confirm the appointment and told it was at 9 am the following day. When I More

by kenmdls
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Recommend Dealer
Yes
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