ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford
Refer Me

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
314 Reviews
4.8

314 Reviews

Write a Review

314 Reviews of ALICIA CHAPMAN-JONES

March 02, 2025

Dealership Rating
Employee Rating

Cleaner than a hospital, very professional , great communication , Quick work, I will return here. Thanks More

by popsandjazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 02, 2025

Dealership Rating
Employee Rating

It was Easy to schedule. The people were friendly and the service was quick. Thanks More

by clayball1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 02, 2025

Dealership Rating
Employee Rating

Failure to follow through on my continued service required on my new 2024 Ranger. Service not communicate with me either even after weeks of waiting. I regret buying my new Ranger from Southern Ford. More

by BAKER06
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 01, 2025

Dealership Rating
Employee Rating

The service department personnel are very professional and courteous. I am kept informed about the status of my vehicle and quetions or concerns are responded to in a timely manner as well. More

by lovettjpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 25, 2025

Dealership Rating
Employee Rating

They worked with my schedule, great customer service from parts department also. You let me know all the information about my vehicle for scheduled maintenance. Looking forward to doing business in the futur More

by Peanut butter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

February 25, 2025

Dealership Rating
Employee Rating

Nice wholesome environment staff was very attentive very respectful Courteous the atmosphere was a+ smooth R&B Jazz station was playing overall I liked the reception better than Wynne Ford More

by barrykarlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, JON CONWAY

February 22, 2025

Dealership Rating
Employee Rating

As a previous customer, I was aware of the great customer service that is provided there. Also the “no pressure” feel of buying a new vehicle from them is very refreshing! More

by kjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DAKOTA BOOTH

February 22, 2025

Dealership Rating
Employee Rating

Fast service people are friendly Great place to get your car serviced and if you have service at 3:30 when you get there they take the car and get it serviced. Fantastic, thank you! More

by willievandfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2025

Dealership Rating
Employee Rating

Great service! Vehicle was repaired quickly. Thanks again. No issues feel comfortable with service at this dealership More

by RLNAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2025

Dealership Rating
Employee Rating

I gave one star because I couldn’t make it any lower. This is the absolute worst service center I have encountered More

by mboyd307912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
1
...

Dealership Inventory (338 Vehicles)

new 2024 Ford F-150 car, priced at $46,414
2024 Ford F-150
new
Gray Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Escape car, priced at $42,380
2025 Ford Escape
new
White Metallic exterior
Automatic
All-wheel Drive
new 2025 Ford Maverick car, priced at $29,010
2025 Ford Maverick
new
Oxford White exterior
Automatic
All-wheel Drive
new 2024 Ford Bronco Sport car, priced at $29,527
2024 Ford Bronco Sport
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2025 Ford Escape car, priced at $43,515
2025 Ford Escape
new
Red Metallic exterior
CVT
Front-wheel Drive
used 2024 Ford Explorer car, priced at $35,074
2024 Ford Explorer
used
Oxford White exterior
Automatic
Four-wheel Drive