ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford
Refer Me

ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
294 Reviews
4.8

294 Reviews

Write a Review

294 Reviews of ALICIA CHAPMAN-JONES

January 31, 2025

Dealership Rating
Employee Rating

My service appointment lasted about the time they said my car would be ready in an hour. More

by creationsbybev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2025

Dealership Rating
Employee Rating

The service people were very friendly and knowledgeable. The servicing of my vehicle was done in a timely manner. I am very pleased More

by HARKNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick George, Kim Boone, JARED STARK , CHRIS VANDENHEEDE

January 30, 2025

Dealership Rating
Employee Rating

Alisha was a pleasure to work with , one of the best I e experienced period More

by Mattdriley23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 30, 2025

Dealership Rating
Employee Rating

Very friendly staff. Comfortable waiting area. Enjoyed some free hot tea while I waited for my oil change. More

by STEPHANIEDYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 30, 2025

Dealership Rating
Employee Rating

Being a previous buyer at that dealership, it was comforting to see the customer service is still great and best of all, Not Pushy! I would recommend them to those shopping for a vehicle. More

by kjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JOE JENSEN, DAKOTA BOOTH

January 27, 2025

Dealership Rating
Employee Rating

They are responsive to customer needs. Warm and welcoming, the uber ride to woek and back excellent! More

by UNACLASLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 25, 2025

Dealership Rating
Employee Rating

There are persons there who make the place a miserable experience. They don't return your calls or assist you with issues. They deny or pass you from this person/place to another. I want to scream sometim More

by Ethebri
Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

January 23, 2025

Dealership Rating
Employee Rating

Very friendly and helpful when I took my wife’s Expedition in for service. The young lady was very helpful in finding out what my maintenance warranty’s covered and took care of me . Great customer More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Jan 24, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 22, 2025

Dealership Rating
Employee Rating

Good service. They send the video showing how they rotate the tire and telling me the quality of the tires More

by matomdewe
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

January 22, 2025

Dealership Rating
Employee Rating

The service department is as close to perfect a service department can be. They are very welcoming for non scheduled services, such as an oil change, etc. Kind, and consider technician teams keep your cust More

by thomasja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON

1
...

Dealership Inventory (324 Vehicles)

new 2025 Ford F-150 car, priced at $92,965
2025 Ford F-150
new
Black Metallic exterior
4WD
new 2023 Ford Transit-350 car, priced at $45,000
2023 Ford Transit-350
new
Oxford White exterior
Automatic
Rear-wheel Drive
new 2024 Ford Bronco Sport car, priced at $35,247
2024 Ford Bronco Sport
new
Azure Gray Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford Transit-350 car, priced at $53,525
2024 Ford Transit-350
new
Oxford White exterior
Automatic
Rear-wheel Drive
used 2022 Kia Sorento car, priced at $22,490
2022 Kia Sorento
used
Gravity Gray exterior
Automatic
All-wheel Drive
used 2024 Ford Explorer car, priced at $35,520
2024 Ford Explorer
used
Oxford White exterior
Automatic
Four-wheel Drive