ALICIA CHAPMAN-JONES

Great service, good pricing, and timely service. I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance r I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance recommendations. My appointment was at 8 am and I was out before 12 noon. More

by R.Johnson Verified Customer Verified Customer

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Southern Ford in Newport News, did a great job on my vehicle: They were kind, courteous, patient, very helpful. I was in good hands. Thank you all. vehicle: They were kind, courteous, patient, very helpful. I was in good hands. Thank you all. More

by THORNTON.SAM1928 Verified Customer Verified Customer

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Had a very friendly service rep that made adjustments to my service request to include recommendations and an additional work item requested. my service request to include recommendations and an additional work item requested. More

by onefishdaniels Verified Customer Verified Customer

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Everyone was very professional and personable from start to finish. And very pleasant. I would definitely refer people to you. to finish. And very pleasant. I would definitely refer people to you. More

by terrid.savage Verified Customer Verified Customer

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Southern Ford did an excellent job serving the car. They even picked up the car from our home and deliverer it back to our house Thanks for a job well done. They even picked up the car from our home and deliverer it back to our house Thanks for a job well done. More

by JAPORT38 Verified Customer Verified Customer

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Warren told me in April 2024 I wpuld need new tires April 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his com 2025. He told me yesterday that he told me last April I'd need tires so it shouldn't be a surprise. I addressed him about it and he retracted his comment. But because he told me this coming April and not this past April, apparently now my warranty is void bc my tires are "too worn" where as this past April they weren't worn enough. Every person I deal with at southern tells me a different story of what my warranty covers and every time I go to claim on it, it's not covered, but the time before I was told it would be. So your warranties are personal interpretation and when you go to claim, it never covers anything. I always leave southern extremely frustrated. More

by SJBMADEWITHLOVE Verified Customer Verified Customer

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Jon communicated very well. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. I knew exactly where my car was in the process. Southern Ford picked me up at my convenience to get my car back from being serviced. More

by TONY.R.PRATA Verified Customer Verified Customer

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Great experience sales crew very knowledgeable I would definitely recommend your company to other buyers definitely recommend your company to other buyers More

by WHUMPHREY53 Verified Customer Verified Customer

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Great quailty service and timely completion from the time I checked in to completion of oil change. I checked in to completion of oil change. More

by sherleyj Verified Customer Verified Customer

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My appointment went as scheduled. The associates were competent and friendly. Southern Ford used to be Hall Ford so. I'm getting use to the change. The shuttle service is really wonde The associates were competent and friendly. Southern Ford used to be Hall Ford so. I'm getting use to the change. The shuttle service is really wonderful. More

by SANDMAN.WB Verified Customer Verified Customer

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