AL FERNANDEZ

Mullinax Ford of Central Florida responded

Dear Jonathan, Thank you for reaching out and providing additional context regarding your recent experience with us. We sincerely appreciate your patience as we work to address the concerns you and your mother have raised. After reviewing the information provided, it's clear that there was a breakdown in communication regarding the extent of the issue with your tires and wheels on the used vehicle in question. We understand your frustration and apologize for any inconvenience this may have caused. We regret any misunderstanding that may have occurred during our attempts to discuss the matter with you and your mother. It's important to note that our ability to address these issues effectively relies on accurate information and open dialogue between both parties. Our team is committed to finding a resolution that resolve the specific of defined faulty parts. We understand the importance of quality service and customer satisfaction, and we remain dedicated to achieving a positive outcome for all involved. In light of your recent interactions with our staff, we want to emphasize that we do not condone aggressive behavior or threatening ultimatums. We believe in respectful communication and constructive dialogue to resolve issues amicably. While we value your feedback and understand your frustration, we kindly ask for your cooperation in working together toward a mutually beneficial solution. As a gesture of goodwill, we wish to extended a $500 discount (as we’ve previously explained in our limited communications) on your invoice in our commitment to resolving this matter. We hope that this is of assistance, and demonstrates our sincerity in addressing your concerns and rebuilding trust. We remain available to discuss the specifics of the problem further and find a resolution that satisfies your expectations. Please feel free to contact us at your earliest convenience to continue the conversation. Thank you for your understanding and patience as we attempt to rectify this situation. Shawn Marks smarks@mullinaxford.com 4078897600 Sales Manager

Mullinax Ford of Central Florida responded

Thank you for your understanding review, Joe! We apologize for any inconvenience the construction may have caused during your visit. It's great to hear that Al Fernandez was able to provide you with excellent service despite the challenges. We're committed to maintaining our focus on customer care, even through renovations, and appreciate your recognition of our efforts.