AL COBB | Page 7

Best car buying experience ever!!!! Me and my dad stopped in and at this point were wearing thin of the whole “Car Buying” experience. Meeting Derrick changed our whole mood, he was energetic patient and und in and at this point were wearing thin of the whole “Car Buying” experience. Meeting Derrick changed our whole mood, he was energetic patient and understanding of what it was I wanted to accomplish. I would recommend him to all my family and friends who come into the market for a vehicle!! Thanks Derrick!!!!! More

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Very friendly. Malcolm is very helpful and enthusiastic. The team as a whole has been very kind. The best part is they will work with you to find you a fit that work Malcolm is very helpful and enthusiastic. The team as a whole has been very kind. The best part is they will work with you to find you a fit that works for you. More

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Great sales and service team. Processing was easy and convenient. I would recommend Russ Darrow to my neighbors family and co-workers. My next car purchase will be with Russ Darrow convenient. I would recommend Russ Darrow to my neighbors family and co-workers. My next car purchase will be with Russ Darrow More

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Best Car Buying Experience Ever!!! Derrick showed me all the features of the vehicle and worked hard with Josh to get me an amazing deal on a lease for my dream vehicle! Shannon was so Derrick showed me all the features of the vehicle and worked hard with Josh to get me an amazing deal on a lease for my dream vehicle! Shannon was so thorough explaining all the financing and made going through paperwork easy and we had some laughs too! Everyone was so nice, welcoming, and entertaining. I am so very thrilled with my experience at Russ Darrow Honda! More

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It was a nice easy fast experience everyone that helped did an excellent job in finding me the best deal I found exactly what I was looking for Thank you did an excellent job in finding me the best deal I found exactly what I was looking for Thank you More

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Great Pricing and Service The staff was very helpful. I had short timeframe to get in and get my vehicle purchased and they helped me get in and get out when I needed to. The The staff was very helpful. I had short timeframe to get in and get my vehicle purchased and they helped me get in and get out when I needed to. Their pricing was also the best I had seen for the vehicle I wanted. More

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Started well but ended poorly. The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were h The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were helpful. The sales and financing department have failed us and we will never buy another Honda from Russ Darrow ever again. Just over a year ago when we bought our Honda Civic SI I was conned into buying what we thought was the Russ Darrow Platinum package or whatever it's called, that covers the entire car for the life of the car. 1 year later after owning the car I had some issues that I wanted taken care of only to be told that is not what the dealership sold me. Our contract doesn't state that and there's nothing they can do. The only reason my wife and I agreed to buy this SI is because we had negotiated a deal with Lesia Matthis. Really after sitting and waiting for 6 hours it should have been thrown in for the lack of service the dealership provided. Well come to find out the financing department did not write up our contract correctly and now there's nothing they can do. I even asked the financing people at the time what "Simoniz" meant when the contract was being typed up and they told me it was the Russ Darrow highest coverage package that was negotiated our sales person. I trusted this dealership when explaining things back to us before carefully signing everything. Why would we have known any differently since I didn't even know what the Simoniz package was which is why I asked? We were just told it was all part of the Russ Darrow package. Recently we've got nothing but terrible customer service since finding out we weren't covered. The only people that I can ever seem to get a hold of is the service department as the sales and managers won't speak with you if you have a problem. We will be take our business elsewhere going forward along with letting our friends and family know out terrible experience and being conned on our new car. More

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Russ Darrow I have leased my Hondas through Russ Darrow for a number of years and had it serviced there as well. The staff is experienced and professional. I have leased my Hondas through Russ Darrow for a number of years and had it serviced there as well. The staff is experienced and professional. More

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Great experience buying I had a great experience buying a new car from Russ Darrow Honda. This is the second new car I have purchased with them and both experiences were wond I had a great experience buying a new car from Russ Darrow Honda. This is the second new car I have purchased with them and both experiences were wonderful. I love how personal the staff are and willing to customize the buying process to how you want it. More

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Fun experience! Dave was a great salesman to work with. He understood what we were looking for and what our priorities were, both financially and practically. I would Dave was a great salesman to work with. He understood what we were looking for and what our priorities were, both financially and practically. I would enjoy buying my next car from him! More

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