My advisor on the second day was not AJ Vallarelli.
On the second day, they offered me a repair that I had already had done with you three months prior. When I told the advisor, he said he hadn't check
On the second day, they offered me a repair that I had already had done with you three months prior. When I told the advisor, he said he hadn't checked my service history. He was trying to sell me something he didn't even know had been done. Furthermore, on my last invoice, he didn't itemize the repair at all; he just put $1,700 and that's it. This last service, which cost over $1,800, also does not appear in my history on the website.
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by jddavid0788
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Mar 05, 2026 -
Honda of the Avenues responded
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and would like the opportunity to look into this further. Unfortunately, based on the information available in your profile, I’m unable to locate your visit in our system.
We certainly want our advisors to review service history before making recommendations so we can avoid suggesting work that has already been completed. Additionally, your invoice should always clearly list and itemize the services performed, and completed services should appear in your online history.
If you would be willing, please contact me directly with your name or VIN so I can review your visit and address these concerns. I’d really like the chance to understand what happened and ensure everything was documented correctly.
Thank you again for bringing this to our attention.
Crista Poynor
Service Director
Mar 14, 2026 -
Honda of the Avenues responded
Yes sir we are getting that handled. The advisor has been out due to a death in the family. Upon his return we will upload the work done into your history. Thank you for your patience.
Mar 05, 2026 -
jddavid0788 responded
VIN
5J6TF2H50DL006659
Visit March 2
R/ O Number 6224100/1
Total $658.10
Advisor AJ VALLARELLI
On this routine visit, they advised me to replace the oil filter housing gasket for $295. I agreed, but they told me to come back the next day since they didn't have the part in stock. I paid for it that same day.
Visit March 3
R/O Number
6224228/1
Total $1,879.07
Advisor Randy Lewis
When I arrived, I told him I needed that part replaced, but minutes later he said that other things needed to be done and that the total would exceed $2,800. When I saw the first suggestion, it was the drive belt, which had been replaced in October. I told him, and he was surprised and said he hadn't checked the service history. At that point, my trust was completely lost because he was offering me something simply to make a sale.
We reached an agreement for $1,700, but in the end, my invoice only shows $1,610 for Multi-Point Inspection and other items listed, totaling $1,879. However, the itemized bill doesn't mention the $1,610. This service also doesn't appear in my website visit history. Could you please add it to my history?
Thank you
Mar 10, 2026 -
jddavid0788 responded
Good afternoon Mr. Poynior
I'm still waiting for the information from my last visit to be uploaded to my website history.
Thank you
Disappointed in Honda service as a whole.
Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda.
Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda.
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by Me
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2026 -
Honda of the Avenues responded
Thank you for sharing your feedback. We’re truly sorry to hear you’re feeling disappointed with your service experience. That’s never the impression we want to leave.
Honda vehicles do have advanced technology and features that can sometimes feel different from what owners may be used to, but our goal is always to make ownership simple, clear, and stress-free. We would appreciate the opportunity to better understand what specifically led to your frustration and see how we can help.
Please feel free to reach out to us directly so we can discuss your concerns. Your satisfaction is very important to us.
Crista Poynor
Service Director
Quickly.
Professional. Friendly. AJ was excellent. Informative and friendly. 10/10 He kept me up to date on my car at all times.
Professional. Friendly. AJ was excellent. Informative and friendly. 10/10 He kept me up to date on my car at all times.
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by faith_horner
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Feb 27, 2026 -
Honda of the Avenues responded
Thank you for sharing your experience! We’re glad AJ provided professional, friendly, and informative service throughout. We appreciate your feedback and your trust in Honda of the Avenues.
AJ listens to my concerns and requests.
He reiterates my words to make sure we are on the same page and provides his industry expertise on certain topics and delivers that which I ask for.
He reiterates my words to make sure we are on the same page and provides his industry expertise on certain topics and delivers that which I ask for.
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by Nataniel O.
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Feb 23, 2026 -
Honda of the Avenues responded
Thank you for your thoughtful review! We’re glad to hear that AJ listens carefully, provides expert guidance, and delivers exactly what you need. We truly appreciate your feedback and look forward to serving you again!
You need loaner cars for few hour trips.
Honestly, go talk to coggin Toyota about their system and you'll be better off.
Honestly, go talk to coggin Toyota about their system and you'll be better off.
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by Taylorfd14
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Feb 20, 2026 -
Honda of the Avenues responded
Thank you for your feedback. We appreciate your suggestion and will take it into consideration as we work to improve our services.
Warranty work was completed; oil change, rotated tires
and change brake fluid. I mentioned that I was seeing a 'low tire pressure' indicator (for the driver's side front tire) on the dashboard and asked t
and change brake fluid. I mentioned that I was seeing a 'low tire pressure' indicator (for the driver's side front tire) on the dashboard and asked them to check the sensors as the other sensors were showing same or even lower amounts of tire pressure and NOT indicating 'low tire pressure'. Tires were checked and inflated to 39 PSI a little more than the 35 PSI that is recommended.
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by Newton
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
AJ Vallarelli
Feb 20, 2026 -
Honda of the Avenues responded
Thank you for your feedback! We’re glad the warranty work and maintenance were completed and that your tires were checked and properly inflated. We appreciate you taking the time to share your experience.
Horrible especially after the found I I rejected there
over $7000 bill that I can do my self for less than $1,000. Plus left our vehicle in the back my pregnant fiance had to walk back get our car it woul
over $7000 bill that I can do my self for less than $1,000. Plus left our vehicle in the back my pregnant fiance had to walk back get our car it would drive because they didn't clear codes out so she had to walk back up front get our portable obd scanner to erase codes so she could drive home . Completely unprofessional in my opinion especially when other customers vehicles were parked up front waiting on them . I'll never step foot on the property nor buy any parts from this dealership again. Take my $230 diagnosis fee and kick us to the curb because we refused the the highway robbery quote for stuff I didn't even take it in there for.
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by Davidjohnson32256
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Feb 10, 2026 -
Honda of the Avenues responded
We’re very sorry to hear about your experience and appreciate you sharing your concerns. This is not the level of service we aim to provide, and we’d like the opportunity to address this directly. Please contact our service manager, so we can better understand what happened and work toward a resolution.
It was great, easy, very convenient, nice experience,
welcoming, fast service, I am very pleased
welcoming, fast service, I am very pleased
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by mailbmdgp
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Feb 10, 2026 -
Honda of the Avenues responded
Thank you for your feedback! We’re glad your experience was easy, convenient, and welcoming. We truly appreciate you choosing us!
Very good sales and service experience.
Morris in sales and AJ in service are very good to work with.
Morris in sales and AJ in service are very good to work with.
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by JCV
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Feb 10, 2026 -
Honda of the Avenues responded
Thank you for your feedback! We’re glad Morris and AJ provided a great sales and service experience. We truly appreciate you choosing us!
Quick and easy, and he was very efficient Very nice and
easy to work with
easy to work with
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by Shanehuey124
Verified Customer
Verified Customer
Other Employees Tagged:
AJ Vallarelli
Jan 28, 2026 -
Honda of the Avenues responded
Thank you for the great review! We’re glad to hear everything was quick, easy, and efficient. We truly appreciate your kind words and look forward to helping you again.
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