AJ Kelly

Great customer service an auto service took care of water pump problem on my 2019 ram truck! pump problem on my 2019 ram truck! More

by ssolonscott Verified Customer Verified Customer

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BEST DEALERSHIP EVER. Every time I need service or to purchase a vehicle, the men and women at Classic Madison have always provided prompt, top quality service. The staff Every time I need service or to purchase a vehicle, the men and women at Classic Madison have always provided prompt, top quality service. The staff is friendly and explains everything clearly and with full transparency. I live over an hour away and I will ONLY go to Classic Madison. They are honest, fair, and always put their customers first. This is the #1 dealership compared to all others. More

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The car was sold by the time the dealer got back in touch with me and didn’t have another I was interested in with me and didn’t have another I was interested in More

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From making an appointment, to the service itself, to the pricing and customer service at pickup, it's always great at Classic in Madison! pricing and customer service at pickup, it's always great at Classic in Madison! More

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Everyone a Classic was professional and friendly, but I had a warrantee issue. It appears the damper on my jeep has a dead spot which is causing my vehicle to have a death wobble when I go over certain pum had a warrantee issue. It appears the damper on my jeep has a dead spot which is causing my vehicle to have a death wobble when I go over certain pumps at a higher rate of speed with less than a half tank of gas. The dealer noted the issue and ordered the part. Nobody called to let me know that the part was in but when I called back, they promptly scheduled me the following week. I went to the shop and was there about an hour before my service writer came out and advised me that the part had been reconfigured , so it would make sense for me to wait until that new part is released to have it replaced. I agreed with us, but at the same time I wasted at least two hours of my morning driving 25 minutes to the dealership and waiting to be told, I will have to come back in February . Although I don’t have a gripe about the dealership, I’m a little frustrated of coordinating my day to go to the dealership which isn’t exactly super close on this issue. This is my second cheap and had zero issues. I know things happen beyond our control, but still frustrated all the same. Thankfully, I currently work from home, which makes it easier to prepare for these events and have been trying to not drive my vehicle that much because it’s not fun experiencing a death wobble when it happens. However there is not much urgency to fix the problem. Initially, I never received a call after the first part came in. More

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I had no issues and am happy with the outcome. I would go back for sure I would go back for sure More

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Fast friendly service. Service I had done was done in a timely manner. This was a reoccurring problem and they went above and beyond to fix it. Plus they were able to do Service I had done was done in a timely manner. This was a reoccurring problem and they went above and beyond to fix it. Plus they were able to do it under warranty. More

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Thanks again. Jeep running good. Keep up the good work. See you all again soon. Jeep running good. Keep up the good work. See you all again soon. More

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I’m very happy with the service provided. They were thorough and gave me a clean truck back. They were thorough and gave me a clean truck back. More

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Awesome sales department, great service department! ! Highly recommend Classic Jeep Madison Check them out , before the average competitors !!! ! Highly recommend Classic Jeep Madison Check them out , before the average competitors !!! More

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