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Alan Webb Mitsubishi

Vancouver, WA

4.6
253 Reviews

3608a NE Auto Mall Drive

Vancouver, WA

98662

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253 Reviews of Alan Webb Mitsubishi

May 02, 2024

Thank you for your great service! Thanks also for swapping and sending someone to bring my car to my house during my busy day at work. I really appreciate the entire team! More

by c.bergman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure if his name is Brian at the main desk , Pat Repman, Eden Mederos
April 26, 2024

Easy and streamlined process to be able to go through. Very pleased with the service level . More

by JAMALTFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eden Mederos
April 25, 2024

The service well done and finished in a timely manner. A good time was had by all. More

by GREGDUVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Repman, Eden Mederos
Apr 28, 2024 -

Alan Webb Mitsubishi responded

Hi Gregduvic, thank you for taking the time to leave a review for us at Alan Webb Mitsubishi. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2024

Their customer service was friendly and accommodating. The recall update was performed promptly and efficiently. More

by LAQUITASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Repman, Eden Mederos
Apr 20, 2024 -

Alan Webb Mitsubishi responded

Thank you for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

February 15, 2024

I have an issue with my GPS. The receptionist said she would help me after my oil change. I was the last person in the waiting room. The receptionist was not there. The pers More

by TANTEANITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine
Feb 24, 2024 -

Alan Webb Mitsubishi responded

Thank you for taking the time to leave us a review. We apologize for the confusion we caused and the lack of communication. If you would like to discuss this further, please reach out to clarisac@alanwebbautogroup.com at your convenience. Thanks again and have a wonderful day.

January 14, 2024

Super nice and helpful staff. They answered all my questions and were able to help me get my first free oil change! They made it easy and seamless. More

by MAWIYAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a woman and man. I believe her name was Loraine? Not sure about the male.
Jan 20, 2024 -

Alan Webb Mitsubishi responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 23, 2023

Employee checked that all my lights were functioning. However, a marker light was out, I knew this going into the appointment. I was told it costs a lot to change, and my vehicle was road worthy, that More

by balinoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Repman, Eden Mederos
Dec 27, 2023 -

Alan Webb Mitsubishi responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (360) 256-0506 so we can work towards a resolution. We look forward to hearing from you.

December 08, 2023

The employees were Polite, on time, relationship building obvious, overall an awesome experience. One more reason to be happy I purchased from Alan Webb. More

by happygrl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know names
Dec 09, 2023 -

Alan Webb Mitsubishi responded

Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. We hope you have a great day!

October 07, 2023

I always feel treated well and they never push service on you. They explain and recommend but never push. I appreciate that. More

by SDBRANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Repman, Brandi Johnson, Gary Ferguson
Oct 13, 2023 -

Alan Webb Mitsubishi responded

We're happy you found our staff to be so supportive during your experience here at Alan Webb Mitsubishi. If you have any further questions, please give us a call. We're always happy to help!

July 27, 2023

I have been taking my car to Alan Webb Mitsubishi in Vancouver WA for service for 20 years and have always had great service! Madison the Service Advisor was very helpful and friendly and Dave the mecha More

by susielw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Kelleems and Dave the great mechanic!
Aug 18, 2023 -

Alan Webb Mitsubishi responded

Thank you for your feedback. We look forward to seeing you at your next service!!

Aug 20, 2023 -

Alan Webb Mitsubishi responded

Susielw, thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Mitsubishi! If you have any further questions, please give us a call. We're always happy to help!

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