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Johnny Cox I have been working with Glenns Freedom for years and have never had anything but a positive outcome. The whole service dept has went out of there way I have been working with Glenns Freedom for years and have never had anything but a positive outcome. The whole service dept has went out of there way to take care of me. More

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They took advantage of me Explained that the car they were trying to give me was not my car, was made to take anyway, stating it was my car. I no longer have Chrysler on my sid Explained that the car they were trying to give me was not my car, was made to take anyway, stating it was my car. I no longer have Chrysler on my side in door frames, now it is in my garage locked in park and have no way of getting out. More

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Very Rude and Poor Customer Service!! I took my Jeep for an oil change on a Saturday morning. 3 HOURS LATER i was finally able to get an explanation on what was going on. In the middle of I took my Jeep for an oil change on a Saturday morning. 3 HOURS LATER i was finally able to get an explanation on what was going on. In the middle of them updating my computer/navigation/radio system they said it crashed and their reasoning was "this just happens sometimes". I was given a rental car and was told it would be 2 weeks to get a new replacement for my system. When i picked up my jeep the radio had problems that did not exist before i took my jeep to be serviced. I called for 2 hours and could not get anyone to answer my calls. Finally the next day i spoke with a service advisor and as i was telling him about how no one had called me back his response was "well if it makes you feel better no one called me back yesterday either". I was furious . I finally got in contact with the service manager, Gary and he was as rude as the service advisor. He could care less about the fact that they had messed my brand new jeep up not once but twice and his response was "i am sorry you are not satisfied". These people do not care about customer service whatsoever!! I have since been in contact with dodge customer service over this. Do not buy from them and do not let them work on your vehicle!!!!! More

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Terrible Customer Satisfaction I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpos I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpose in making an appointment when they do not uphold their end? I have other things to do today. I feel like they simply do not have customer satisfaction in mind. I feel they only care about you when you are about to purchase a car from them. I think a lot of dealerships exhibit the same behavior. Stay away from this one. More

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Do yourself a favor and get another quote!!! I had scheduled my Grand Cherokee for recall work, and that work went as planned and was fixed to my satisfaction...as far as I know. However, we had I had scheduled my Grand Cherokee for recall work, and that work went as planned and was fixed to my satisfaction...as far as I know. However, we had a secondary problem that I asked them to investigate and give me a quote on. Now, I suppose that anyone can quote anything, and it is our choice as a consumer whether to agree to the terms, but I was shocked when the price came back. So I took my JGC to another Certified Jeep Dealer and had them diagnose and quote the work. They gave the same diagnosis, however quoted the job $1000 less than Glenn. So as I said in the title, get another quote or just save your time and go elsewhere. More

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Poor leadership and oversite. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. It is smile, sell them a car, wave good by and hope to never see them again. Just look at the review score of 1.8. If that doesn't say something, the owners are blind. Dealer Rater should blacklist this dealership for the good of everyone. More

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