Sonya Miller

Bozard Ford hands down the worst service center I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experience I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experienced such unreliable service I have to question the standards of the mechanics and the reliability of this Ford product. I have attempted to call Bo Bozard to let him know of the quality of work that his dealership provides and I have not heard anything despite leaving a message. In fact, this is the second survey that I have filled out. I have to wonder, what happened to the other. My truck has been damaged by Bozard Ford service dept., miss diagnosed, improperly fixed, and I have even found a part from another job left in my vehicle. The quality of repair and the reliability of this truck are most certainly in question. To this date I have had, three 4wd actuators replaced, bearing replaced, I'm on my third rear electric window, my transfer case has been replaced, after some of this work my truck sounded like the bed of the truck was falling off, my a/c evaporator was replaced due to a leak. Sadly, you can probably count the number of times I've put this truck in 4wd on one hand. It has not been abused in any stretch of the imagination except by the service members at Bozard Ford. Is this an isolated occurrence? My daughter's car, a 2013 Ford Escape was taken in for an transmission leak. They determined it was a bad seal. After paying over $500 dollars to fix the leak, my daughter drove the car home only to discover a loud noise coming from under the hood and the car still leaking fluid. The next day the car was taken in only to discover that the seal was improperly placed. So, no matter the vehicle and regardless the repair being made. I can expect something to go wrong every time my vehicle is serviced at Bozard Ford. The last repair on my truck resulted in my vehicle being taken to the body shop, bondoed and painted from multiple dents left on the cab. Disappointment doesn't begin to describe the soundness of these Ford products and more importantly the service providers for my vehicles. I feel compelled to report this to the Ford Motor Co as well as the BBB. I feel everyone should know the substandard work that is being done at this dealership. Hands down, Bozard has got to be the worst Ford service facility. More

by Jairo Herrera Verified Customer Verified Customer

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Great service experience This being my first service appointment at the dealership I had an awesome experience from the time I walked in and met Sonya Roberson. She was very p This being my first service appointment at the dealership I had an awesome experience from the time I walked in and met Sonya Roberson. She was very politer, knowledgeable and made the visit easy. After coming outside to get my odometer reading, she told me how long it would take, complimented me on my car, baked some cookies and made sure I got my car washed too. I've already recommended the dealership after my purchase but I will do this also for the service department. More

by Smooth1911 Verified Customer Verified Customer

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Awesome! I live out of town but travel for work. I ONLY get my car serviced at this dealership when I am in town. I very much appreciate always being treated s I live out of town but travel for work. I ONLY get my car serviced at this dealership when I am in town. I very much appreciate always being treated so kindly. I have a busy schedule and they always seem to be able to accommodate to my schedule and get the work done timely and efficiently. More

by MICHELLELCLIFTON Verified Customer Verified Customer

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Exceptional Always exceptional service and most friendly staff! I would Highly recommend anything from Bozard. Went in for service recently and was driven to my h Always exceptional service and most friendly staff! I would Highly recommend anything from Bozard. Went in for service recently and was driven to my home. Very unexpected and convenient! They're great. Mike the shuttle driver is awesome and super friendly and Sonya is always professional and just great at what she does gets me in and out quick and with a cookie! :) More

by PHILIP.ROGERO Verified Customer Verified Customer

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Professional Service I visited this Dealership to schedule a diagnostic. I was sure it was my AC compressor but I wanted to be sure regarding what needed to be replaced an I visited this Dealership to schedule a diagnostic. I was sure it was my AC compressor but I wanted to be sure regarding what needed to be replaced and the labor cost associated with it. The car failed just as I was parked in the lot across from Bozard. Nathan had people push the vehicle to Quick Lane Service Center. Angela got me transportation until the vehicle was repaired. When the car was repaired, as I was to drive away another problem developed and was resolved, in a timely manner by Jason, as I waited. I was completely satisfied with the work done (AC compressor and components replaced). Let me note the names of the professionals who, as a team, made this experience wonderful and got me rolling again. Angela M. (Quick Lane Service Center) Jason Leightly (Quick Lane Service Center Technician) Kevin B. (Quick Lane Service Center Manager) Sonya R. (Quick Lane Service Center) Nathan D. (Bozard Ford Service Center) In essence every employer at Bozard Ford Lincoln was courteous and professional and was extremely helpful. I will bring my vehicle here for service. More

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scheduled maintenance I have purchased 2 vehicles from Bozard, and have taken both to the quick lane for service. This service department is beyond awesome...in fact, simpl I have purchased 2 vehicles from Bozard, and have taken both to the quick lane for service. This service department is beyond awesome...in fact, simply calling them a great place to get maintenance completed would be selling them short. I actually look forward to coming in, and I schedule my service for when they open, and that's early. My wife drives a Toyota mini van, and after years of going to Toyota for maintenance we now take her van her as well...they are simply awesome. Professional, knowledgeable and great people that make you feel like your at home. More

by gary.sprinkle1 Verified Customer Verified Customer

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Waiting on oil change The hour wait seemed a bit long; however, the service was great. The waiting room was large enough to accommodate the crowd present at the time. Overa The hour wait seemed a bit long; however, the service was great. The waiting room was large enough to accommodate the crowd present at the time. Overall a pleasant experience for an oil change. More

by satsumaluv Verified Customer Verified Customer

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Outstanding Sonya was an excellent service advisor for Bozard Ford. Great experience with scheduling and had me in and out of dealership in record time. Highly re Sonya was an excellent service advisor for Bozard Ford. Great experience with scheduling and had me in and out of dealership in record time. Highly recommend quick lane service! More

by WILL322 Verified Customer Verified Customer

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Great service I made my appointment for just a regular oil change and I received that, a car wash and a vacuumed vehicle too. It was a very pleasant surprise to hav I made my appointment for just a regular oil change and I received that, a car wash and a vacuumed vehicle too. It was a very pleasant surprise to have such a personalized service. Just don't expect a 15-30 minute quick oil change. Glad shopping close by. Personnel was a bit thin that day, but the ones there were very pleasant. Hot cookies were an added plus. Great dealership! Thank you. More

by OPSFHPBEAR Verified Customer Verified Customer

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Thankful for a good honest dealership Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with yo Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with your service. More

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