Melvin Seibel

Amazing salesman, made my experience quick and simple! Melvin went above and beyond to make my experience as easy, quick and simple as possible. He's very friendly and definitely the man I'll see again if Melvin went above and beyond to make my experience as easy, quick and simple as possible. He's very friendly and definitely the man I'll see again if I need to. I will definitely be referring friends and coworkers to see him! More

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Third Ford from Five Star Ford I just purchased a new 2018 F150 from Five Star in NRH Texas. This is my third F150 from them in the past 12 years. Mel in sales was did a great job I just purchased a new 2018 F150 from Five Star in NRH Texas. This is my third F150 from them in the past 12 years. Mel in sales was did a great job of helping me find the right vehicle for my needs then worked to get a me a good price and made sure I got all the incentives that were available. Tut in Finance department was very professional and got all the paperwork completed quickly. I traded in 2010 F150 and they gave me a fair value for it. More

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Great purchase experience Very friendly staff and really love the atmosphere here. Melvin and Tut explained the process and paperwork in a detailed manner and they are really h Very friendly staff and really love the atmosphere here. Melvin and Tut explained the process and paperwork in a detailed manner and they are really helpful. Highly recommend this dealership! More

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"SUPERMEL" When you make a long term investment in a vehicle, you want someone who assesses your needs and situation. You also want someone who listens and liste When you make a long term investment in a vehicle, you want someone who assesses your needs and situation. You also want someone who listens and listens between the lines to your needs, your have to haves, and your wants. We have affectingly name Mel Seibel as our hero "SUPERMEL". He constantly goes above and beyond our expectations. His listening ability, knowledge of the inventory, and guidance through the finance process make him a sales GURU in our opinion. SUPERMEL keeps us coming back. We recommend Mel and the dealership to all. This is our third vehicle from Mel. My Son and my Dad have also purchased vehicles from Mel. We will continue to recommend 5 Star Ford. Mel secured a 5 Star Ford Hat for me, at out first purchase, so I could advertise 5 Star and after two Cruises, I have worn the Five Star Ford Hat and advertise the dealership in 8 countries as well as all the passengers on board. We will continue to get the word out about Five Star Ford. We value our relationship with Mel and realize that it is a team effort. We also want to recognize David Welch who went to bat for us with Ford Finance (who had some misinformation) and hit a home run on our finance deal of a life time. And then the Finance Manager( who is also a Dapper Dresser) had to agree to the madness. Then Aftermarket who went beyond our expectation to expedite and attached all the extras to the vehicle. Have you driven a Flex lately, we love our second one even more. Thanks to SUPERMEL and the Great Team at Five Star Ford. More

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Easy Experience Our salesman made our car purchase extremely easy! Only spent about an hour at the dealership just to sign docs. Our 2nd new car with them in the last Our salesman made our car purchase extremely easy! Only spent about an hour at the dealership just to sign docs. Our 2nd new car with them in the last 2 years and both times were extremely easy! More

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Melvin - Exceptional Service Melvin S. gave super customer service from the initial intake of my query to the signing of documents and opening my car door! Melvin, Jack & Dean f Melvin S. gave super customer service from the initial intake of my query to the signing of documents and opening my car door! Melvin, Jack & Dean found a finance company that would work with credit issues. I am very appreciative and grateful. Continued Success Melvin! More

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Great people John Hilsinger, Bryan and Tut made the buying experience wonderful. Sounds to good but it’s true. The car gods were with us and we were able to come h John Hilsinger, Bryan and Tut made the buying experience wonderful. Sounds to good but it’s true. The car gods were with us and we were able to come home with the truck we were looking for. Thanks guys More

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Best Car Buying Experience! Buying my 2017 Ford Mustang from Five Star Ford was definitely the best and easiest car buying experience, to say the least! I found the perfect car t Buying my 2017 Ford Mustang from Five Star Ford was definitely the best and easiest car buying experience, to say the least! I found the perfect car through their website, reached out to them, and within minutes, I received a phone call from Melvin, the Internet Sales Manager. He was such a pleasure to work with. The price was a steal; definitely the least expensive option I had seen for a brand new car of the trim I wanted. Unfortunately, that car sold before I had a chance to claim it, however Melvin was very quick to find me an identical car in a different color, at the same price. I went to the dealership the very next day to pick it up. I drove in from out of town, so when I arrived at the dealership, my new car had already been detailed, and was waiting for me on display in front of their building. It was perfect! I can truly see why they are called Five Star Ford. The countless awards they have received and displayed on their website are not just there for decoration. I would highly recommend anyone in the market for a new or used car to check out Five Star Ford! More

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Best Place for a millennial to buy a car I had been watching YouTube videos on Ford trucks for at least a year now. Learning all the different features that the different trim levels had made I had been watching YouTube videos on Ford trucks for at least a year now. Learning all the different features that the different trim levels had made me confident I knew what I was looking for. The official quest for my perfect truck started 2 months before my purchase. I spent many hours in front of my computer screen looking in a 250 mile radius for this truck. I was mostly interested in a used vehicle since I thought it would be more cost effective, especially since I wanted a top trim level. After visiting and emailing different Ford dealerships I felt as most of them didn't take the online shopper seriously. They would call me to come in but that wasn't easy with my busy schedule. This was mainly the reason it took me a little over 2 months to finally pull the trigger. Anyways I finally visited Five Star Ford in NRH late one evening after work to look at the inventory. Oddly enough they are the closest Ford dealership to my home, but didn't have much of the inventory posted online. My fiance and I found A BUNCH of trucks we liked for reasonable prices. So then I decided to email FSF in NRH that evening about a couple of trucks I was interested in. This whole time I had not felt comfortable with the way the other dealerships had responded to and treated me. Mel emailed me and called me the next day. He sent over a price of the trucks I was interested almost immediately after talking on the phone. This is why I chose Five Star Ford in NRH. The other guys kept asking me to come in to discuss pricing whch i couldnt do. When I pre applied for financing I knew how around how much my payments would be but wouldn't find out until after the approval. Mel and I had negotiated a price that I thought was right where I wanted to be. After the financing was approved I quickly learned that I was off by about $60 per monthly payment. After finding out I informed Mel that I wasn't gong to be able to afford this and he completely understood. Mel never made me feel unimportant even though I had only talked to him through the phone. I already had a great price on the truck after rebates but it wasn't enough. This is where Gary came in. He called me the next day and asked why I didn't buy the truck. I informed him of the situation and he said he was gong to look at what we were working with. Gary was able to find another conditional rebate to loyal Ford customers. But none the less even after this rebate I was still way over my budgeted monthly payment. So I went and talked with my fiance and dicided that we could afford a little bit more of a payment if it meant we were buying a brand new truck. I told Gary that we could go up a bit in payment but not where we were at currently. He called me back after reducing the price again enough to where I was comfortable with the payments. That same evening he ran my credit through financing and I was approved with 0% APR. Mel texted me and said to come in and pickup my truck the next day. When I showed up it was fast and easy. I spoke with Mel about my payment one more time to double check nothing had changed and we were on our way to sign the paperwork. I felt as though they valued more making a sale to me than making money off me. My mom went with me to pick up the truck and she mentioned that she was surprised of how easy it was. In and out within about 2 hours. Joe the financing guy was easy to work with I mentioned that I didn't really want my payment to change. He still offered me the extras like warranty and accessories but didn't give me attitude or made me feel dumb for turning them down. My experience with Five Star Ford was great and I felt comfortable with everybody I talked to. Even the aftermarket specialist was understanding of my situation but I did buy a bed liner from them at fair market price. Mel was great and made my confident I made the right choice buying here. I got my dream truck at a payment I was comfortable with and the service I received made me a lifetime customer of FSF. I would recommend anybody shopping online to pay them a visit. They never made me feel rushed or pressured which is the main reason I didn't want to go in to the other dealerships. These guys rock! I don't typically write reviews for anything but these guys earned it. They fixed me up and it's the least I could do to re pay them for how I was treated. Thanks!! More

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Absolutely amzing!!! With this review, we have now purchased our second car from Mel Seibel. Mel is great individual with a relaxed attitude. But if you need information, With this review, we have now purchased our second car from Mel Seibel. Mel is great individual with a relaxed attitude. But if you need information, help with something, etc he will take your time very seriously. Honestly, I couldn't imagine buying a car from anybody else. He is completely honest and straight forward too. We had a great experience in finance with David Hill. He answered all of our questions. Explaining the warrantee completely. He also explained all of our payment options. Agian, someone who is honest and straight forward. Without ant reservations, I can tell you this purchase was absolutely amazing!!! Mel Seibel and David Hill made sure this happened. First class service!!! More

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