Matt Norris

Our entire family has been customers of Bozard for many many years. KIM O’Connell, our sales representative is absolutely incredible. She is kind, friendly and extremely responsive. Throughout the entire many years. KIM O’Connell, our sales representative is absolutely incredible. She is kind, friendly and extremely responsive. Throughout the entire process, she had answers or found them promptly. We will recommend her to anyone and everyone. Kim is fantastic! More

by David@gueterman.com Verified Customer Verified Customer

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Our family has been using Bozard for many years. Their sales team and service team have never let us down. KIM O’CONNELL IS INCREDIBLE! She handled everything flawlessly. She was prompt, respons Their sales team and service team have never let us down. KIM O’CONNELL IS INCREDIBLE! She handled everything flawlessly. She was prompt, responsive and kind. We will recommend her to others. More

by David@gueterman.com Verified Customer Verified Customer

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Absolute trash. Takes them 2 weeks to do basic maintenance with an appointment. Pay for warranty and they xxxx you over. Takes them 2 weeks to do basic maintenance with an appointment. Pay for warranty and they xxxx you over. More

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Everyone made our purchase experience easy and stress free. Looking out for our best interest and maximized our purchase to its fullest potential. My family will be making Bozard Ford Lincoln our forever free. Looking out for our best interest and maximized our purchase to its fullest potential. My family will be making Bozard Ford Lincoln our forever dealership choice for future purchases, services and everything in between. They definitely have the best team on the planet! :) More

by john.parmigiano Verified Customer Verified Customer

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Very easy working with Matt Norris on the service side and Sales Associate Chris Langlois. Great people! and Sales Associate Chris Langlois. Great people! More

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Very pleased with our purchase. Michael and Chris were very helpful and knowledgeable. Great people. Michael and Chris were very helpful and knowledgeable. Great people. More

by MARLAFLA1969 Verified Customer Verified Customer

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They don’t even deserve the one star. I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check t I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check the connections in my car after I brought it in for a charging system alert and it CAUGHT ON FIRE. My car caught on fire. They said everything was fine and they couldn’t find the problem and to keep on driving it. I can even provide proof to them that they are at fault and they still refuse to own up to their mistake. With an intermittent alert it is customary to check the history to make sure there’s no codes that just haven’t shown up that day (which is exactly the case) if they checked my history they would have found the code and the pinpoint test that goes with that code would have made them check the connections and this never would have happened. The service manager Matt even said to me on the phone “ma’am we don’t have time to check your history we are a busy facility” Horrible horrible dealership they halfass everything and they don’t care that they are putting customers at risk. More

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They don’t even deserve the one star. I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check t I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check the connections in my car after I brought it in for a charging system alert and it CAUGHT ON FIRE. My car caught on fire. They said everything was fine and they couldn’t find the problem and to keep on driving it. I can even provide proof to them that they are at fault and they still refuse to own up to their mistake. With an intermittent alert it is customary to check the history to make sure there’s no codes that just haven’t shown up that day (which is exactly the case) if they checked my history they would have found the code and the pinpoint test that goes with that code would have made them check the connections and this never would have happened. The service manager Matt even said to me on the phone “ma’am we don’t have time to check your history we are a busy facility” Horrible horrible dealership they halfass everything and they don’t care that they are putting customers at risk. More

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Amazing service and quick turn around. I would recommend Bozard Ford to anyone and I look forward to doing business again. I would recommend Bozard Ford to anyone and I look forward to doing business again. More

by BRYAN.WOOD Verified Customer Verified Customer

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This is our 4th vehicle purchased or leased through Bozard Ford by our family. First three were great, sales and service is always top-notch. This F150 has been a challenge for all parties involv Bozard Ford by our family. First three were great, sales and service is always top-notch. This F150 has been a challenge for all parties involved. We had it for 10 days when the SYNC system went on the fritz. After many days and weeks of the Bozard team and Ford Engineering trying to figure out the issue, all issues were resolved and we are back on the road. Of note are Matthew Norris and Travis C. Travis kept me in the loop(for better or worse) on a daily basis. Matthew Norris reached out once we had reached the end of our patience on this matter and offered to resolve it any way possible. After all is said and done, I must say that the technician and foreman that worked on the truck did a good job(I am very picky on factory fit and finish after repairs) and Matt made things right not only by his communication but also by keeping his promises. Long story short: Bozard did right by us when a brand new truck wasn’t up to Ford’s normally high quality. More

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