Mary Lata

Extremely Professionalism I cannot express enough the courtesy and professionalism of the staff at Bozard. With each visit I depart with all questions answered, well serviced v I cannot express enough the courtesy and professionalism of the staff at Bozard. With each visit I depart with all questions answered, well serviced vehicle and that feeling of I am not just a number or another customer. Simply superb customer service!!! More

by IBJAMN69 Verified Customer Verified Customer

Report | Print

Professional and efficient I drive 30 miles and pass another Ford dealership to get to Bozard. Upon arrival, without an appointment, I was treated with professionalism and court I drive 30 miles and pass another Ford dealership to get to Bozard. Upon arrival, without an appointment, I was treated with professionalism and courtesy. Within a couple of minutes of check-in I received a text with the status of my work. The whole process of changing my engine oil and rotating my tires took about twenty-five minutes. I was kept informed via text of the progress of my work. This dealerships service should be a model for all Ford dealers. A few months ago I had a problem traveling south on I-95 in my Ford F-350 turbo diesel. Pulling into Bozard I was meet and my problem was quickly determined. A rental car was arranged while the repairs were performed. Again great and professional service with no surprises. I was kept informed throughout the entire repair process. Good job Bozard. I have had some miserable experiences with the Ford dealers in Jacksonville, what a pleasant surprise to discover Bozard. More

by hdhflorida Verified Customer Verified Customer

Report | Print

oil change After oil change I received my gar "washed" and wet, I payed $ 24and change / I"d been told will cost me $14 or so/ .I did find out that sticker on th After oil change I received my gar "washed" and wet, I payed $ 24and change / I"d been told will cost me $14 or so/ .I did find out that sticker on the windshield was not replaced - so they did it, then when I start my car i find out that oil life sensor was not reset. So i have to go back again and asked them to reset my sensor and a bit upset i told them that I hope they change my oil filter at least. One of the technicians said to me .......do not worry we change your oil.......Thank you. More

by GEORGEZHERKOV Verified Customer Verified Customer

Report | Print

Fix it right and fix it once. When it comes to service on my Ford, the right parts made for ford is what I want. Don't want parts that will fit other brands. Frie and fix it once. When it comes to service on my Ford, the right parts made for ford is what I want. Don't want parts that will fit other brands. Friendly clean and knowlegable Service bays and tecnicians. More

by RON0017 Verified Customer Verified Customer

Report | Print

The most painless oil change I ever experienced! I got there early dropped off my truck and they shuttle me to work. They text me about an hour later and said my truck was ready. Washed vacuumed and I got there early dropped off my truck and they shuttle me to work. They text me about an hour later and said my truck was ready. Washed vacuumed and oil change I'm impressed I'm going to take my wife's car in next week More

by CR13 Verified Customer Verified Customer

Report | Print

15 minute service Had an appointment at 7:45 am was on my way home just after 8. Good quick service. addressed several other issues while I waited. Had an appointment at 7:45 am was on my way home just after 8. Good quick service. addressed several other issues while I waited. More

by Pappy22 Verified Customer Verified Customer

Report | Print

Over and above. Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble Though there were delays in getting some parts, I’m very satisfied with the service I received. They set me up with a rental car and when then trouble returned a week later they took care of it without charging for the extra parts or labor. More

by uurev Verified Customer Verified Customer

Report | Print

Quick and Professional This was my first visit to this service department and I was thoroughly impressed by the customer service and professional of the staff. I will be bac This was my first visit to this service department and I was thoroughly impressed by the customer service and professional of the staff. I will be back and I can recommend others do the same. In addition, Mary Lata should be recognized for her awesome service. More

by JAMES ST ANGELO Verified Customer Verified Customer

Report | Print

somewhat confusing Made appointment for prepaid service under plan, confirmation email not clear where to go went to service center at dealership, after searching throug Made appointment for prepaid service under plan, confirmation email not clear where to go went to service center at dealership, after searching through records told to go to quick serve center. put directions in email! Arrived at quick serve lady at desk doing something on phone told i'll be with you in a minute. After they took auto in service very quick, actually doubt they did rotation tire pressures same for each individual tire that they were before service. Buying car from yu guys was great experience, just expected same level at service. Hey but you got me now, already bought plan so we will try again. Also Mary Lata was very efficient and friendly. More

by db82786 Verified Customer Verified Customer

Report | Print

Best dealership experience This is the fourth vehicle my family has bought from Bozard in the last three years. We LOVE bozard ford. They are no haggle. Their online inventory a This is the fourth vehicle my family has bought from Bozard in the last three years. We LOVE bozard ford. They are no haggle. Their online inventory accurately reflects their in person inventory. They want you to buy a car but they want you to buy the RIGHT car! No pressure experience :) Their service department is the bees knees too. Finance was also very respectful and did not push us to pursue any extended warranties. Everyone was receptive to answering our questions and courteously showing us various options, More

by apenland1994 Verified Customer Verified Customer

Report | Print