Marisa Thompson

Marisa Thompson made me feel assured and optimistic My experience was excellent from the beginning to the end. Everything from the first call back, the prequalifying, auto selection, test drive, closin My experience was excellent from the beginning to the end. Everything from the first call back, the prequalifying, auto selection, test drive, closing and the follow-up was a positive experience. When I walked away, I honestly felt that Marisa listened to my needs, found me the best deal, walked me through the process and she made me feel that she truly cared. Five Star Ford is fortunate to have her on their team. I will recommend Marisa to anyone that I know is in the market for a car. Thank you Linda Maher More

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Always the Best! I recently bought another F 150 Truck from Five Star Ford. Marisa Thompson did an incredible job of helping me find and purchase the best truck for me I recently bought another F 150 Truck from Five Star Ford. Marisa Thompson did an incredible job of helping me find and purchase the best truck for me. I've been buying cars from Marisa for about 15 years and she has always given my family and I the best service. I totally recommend that if you are in the market for a car, especially a Ford go to Marisa and she will take good care of you. I would also like to than Tut for his excellence and quickness in getting us through financing, The Tut Man experience was outstanding. Go buy a car at Five Star Ford, you will not regret it. More

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Straight forward business and an amazing experience! As first time buyers, we went to many dealerships to check out our options. Each dealership gave us the feeling that they were trying to take advantag As first time buyers, we went to many dealerships to check out our options. Each dealership gave us the feeling that they were trying to take advantage of our naivety. When we went to Five Star Ford, they were very honest and straight forward with us. They explained things in terms we understood and got us a great deal without the run-around. We truly felt like we were a part of their family and they cared that we got a good deal on a car we loved. We left feeling confident and excited. We will definitely be taking my business back to them! More

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Great car buying experience Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every s Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every step. We've worked with other Ford dealerships and the experience at Five Star was far superior. They are the only Ford dealer I would ever consider in the future. More

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Fine too lone The process took entirely too long. 4 hours - to long - this should have taken no more than 1 or 2 hours max - the team was fine the process long The process took entirely too long. 4 hours - to long - this should have taken no more than 1 or 2 hours max - the team was fine the process long More

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Yes and NO Marisa Thompson couldn't have been more helpful nor nicer. Really enjoyed working with her. Our bad experience came at financing. The young man who Marisa Thompson couldn't have been more helpful nor nicer. Really enjoyed working with her. Our bad experience came at financing. The young man who finally helped us was efficient and pleasant BUT there were several people who were taken ahead of us to sign papers. The night manager or whoever he was, was not helpful and became abrupt. We had traveled nearly 100 miles to work with this dealership and were tired and wanted to go home. If we hadn't already turned in our leased car we would have gotten up and left. This is the only reason for just 4 stars. Rating would have gone up if better treatment at financing. Would have gone down if we could just rate the wait, after being told it would be quick and others hadn't been taken before us. Still steamed over the wait in financing. More

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Great customer service. Was referred to Five Star Ford by a friend. Excellent buying experience. Marisa Thompson made the process real easy. The "Tut Man" experience was awe Was referred to Five Star Ford by a friend. Excellent buying experience. Marisa Thompson made the process real easy. The "Tut Man" experience was awesome. Jimmie Matthews knows the SYNC system like the palm of his hand. In other words, I definitely will purchase here in the future. More

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Our next great deal We just completed a deal for our third expedition from 5-Star Ford. The experience was great again. Marisa Thompson searched for all the applicable We just completed a deal for our third expedition from 5-Star Ford. The experience was great again. Marisa Thompson searched for all the applicable discounts and worked out all the kinks to provide us the vehicle we wanted at a price with we were satisfied. Thanks for your hard work, Marisa! More

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Treated us like Family From start to finish, this was a great experience buying a car. My wife and I had an appointment to look at a used car, and when we arrived, Josh met From start to finish, this was a great experience buying a car. My wife and I had an appointment to look at a used car, and when we arrived, Josh met us at the front desk. He pulled the car around for a test drive and let us take as long as we needed to check out the car. We then spent time with Josh and Marisa, just chatting and getting to now each other. There was no pressure and no hassle. When we decided to make the purchase, everything was handled quickly and professionally. When we were done, my wife and I both felt like we had made new friends. We would absolutely recommend Five Star Ford of North Richland Hills. More

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Enjoyed the experience Long time connection with this dealership and have a great relationship. Marissa Thompson impressed me with her knowledge of the Ford Raptor and was Long time connection with this dealership and have a great relationship. Marissa Thompson impressed me with her knowledge of the Ford Raptor and was more than willing to follow up with questions. More

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