Marisa Thompson

Very pleasant overall experience. I have referred friends and will continue to do so. No-pressure,well-informed and patient sales staff. Pleasant atmosphere. Best selection of Ford vehicles in the friends and will continue to do so. No-pressure,well-informed and patient sales staff. Pleasant atmosphere. Best selection of Ford vehicles in the DFW area. Entire staff is knowledgeable and takes the time to educate customers. More

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Marisa is by far the most ethical and caring Sales Person I have ever delt with at an Automobile Dealership. We will purchase from her regardless of where she is from now on. Great communication and supurb f I have ever delt with at an Automobile Dealership. We will purchase from her regardless of where she is from now on. Great communication and supurb follow through and a real knack for getting exactly the right vehicle for you at exactly the right price. This is our second purchase with Marisa and both experiences have had far beyond normal level of Customer Service. Five Star Ford has also been a great place for service and even our regular maintenance needs. This is truly the no pressure experience we all are looking for in a vehicle purchase. Kelley H. Ball VP and COO. Performance Companies LP. 214/665/1009 More

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This is our fourth vehicle purchase from Marisa Thompson This is our fourth vehicle purchase from Marisa Thompson at Sam Pack's 5 Star Ford. I would love to tell you that my loyalty is totally the dealershi This is our fourth vehicle purchase from Marisa Thompson at Sam Pack's 5 Star Ford. I would love to tell you that my loyalty is totally the dealership, but it's not. It is much bigger than that. I am first and foremost devoted to FORD for running a fabulous business; not accepting government handouts and successfully managing and employing thousands to build a safe, secure, superior vehicle with all the luxury and technology a buyer could ask for. Secondly I am loyal to Marissa. She is the absolute best sales person I have ever met. She speaks to me NOT my husband. She searches for any discounts we/I might be eligle for to reduce the prive of the vehicle. She is honest and empathizes with the customers she serves. You can call her cell phone anytime. She will either answer immediately or return your call as soon as humanly possible. When she is with you she is completely focused on you and your needs not a phone call. Third is the family at Sam Packs 5 Star Ford in North Richland Hills, they are the friendliest folks you'll ever meet. From the receptionist to the Service Department treat each and every customer as if they are working at 5 Star just to answer your call or service your car. The finance department makes your buying experience as streamline as possible. They attempt to find you the best interest rate and the lowest payment possible. More

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From the beginning Marisa was very helpful and very willing to do whatever it took to not only earn our business. We had a few occasions that we had to cancel our appointment with her and she took it willing to do whatever it took to not only earn our business. We had a few occasions that we had to cancel our appointment with her and she took it all in stride. She answered every single email we sent her in an extremely timely manner. She always tried to give a fair price up front and we did not have to go through the non sense many people do buying a car. Daniel in finance was also great. He was very friendly and helpful. Our experience there was wonderful. More

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I planned on getting a Mustang when I went to Five Star the only decision was which one. When I got there ... the one that I thought I wanted (Features-wise) was not on the lot (but it could be ordered or the only decision was which one. When I got there ... the one that I thought I wanted (Features-wise) was not on the lot (but it could be ordered or traded with another dealer ... As it turns out after driving several vehicles and with Marisa's patience ... I actually ended up getting a Mustang that was on the lot and it turned out to be the perfect fit for me (and my wife loves it, also) ... but she'll just have to keep driving her Acura. Based on my experience with the Sales staff and Finance Dept ... I would highly recommend this dealership. More

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This is my third vehicle purchased from Marissa this year and I believe it speaks for itself. I have been extremely satisfied with the whole process each time and value my time so the way the process was exp and I believe it speaks for itself. I have been extremely satisfied with the whole process each time and value my time so the way the process was expedited was wonderful. I will continue to shop with Marissa Thompson. Thanks More

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You could have no better representative than Marisa. She is the reason I keep coming back to Five Star Ford when there are other dealerships much closer to me. I have purchased three vehicles from her and is the reason I keep coming back to Five Star Ford when there are other dealerships much closer to me. I have purchased three vehicles from her and will continue to give her my business in the future. I recommend her to anyone I know that is in the market for a vehicle. More

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Marisa was very responsive and quickly located and delivered the specific features in the car that I wanted. She went out of her way more than once to provide excellent customer service. She is mile delivered the specific features in the car that I wanted. She went out of her way more than once to provide excellent customer service. She is miles ahead of her competition. When we are ready to purchase our next Ford, we will go back to Marisa. More

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Marissa was wonderful to work with and made buying a new truck a great experience. She was straight forward and was able to make the deal without consulting with managers and tying up a lot of our time. T truck a great experience. She was straight forward and was able to make the deal without consulting with managers and tying up a lot of our time. Thank you Marissa for all of your hard work!! More

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Great communication and client service. My car was being held upwaiting for a special inspection and I was given an update daily. Not to mention, because of the hold up my car was personally delivered to me held upwaiting for a special inspection and I was given an update daily. Not to mention, because of the hold up my car was personally delivered to me and my windows were tented complimentary. Thank you Kelly and Marisa for going above and beyond! More

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